메뉴 건너뛰기




Volumn 19, Issue 3, 2013, Pages 195-204

Making a task difficult: Evidence that device-oriented steps are effortful and error-prone

Author keywords

Error; Memory; Task performance

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; FEMALE; HUMAN; MALE; MOTIVATION; PSYCHOMOTOR PERFORMANCE; SHORT TERM MEMORY; TASK PERFORMANCE; YOUNG ADULT;

EID: 84884689630     PISSN: 1076898X     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0034397     Document Type: Article
Times cited : (9)

References (35)
  • 1
    • 0036150638 scopus 로고    scopus 로고
    • Memory for goals: An activationbased model
    • doi:10.1207/ s15516709cog2601_2
    • Altmann, E. M., & Trafton, J. G. (2002). Memory for goals: An activationbased model. Cognitive Science, 26, 39 - 83. doi:10.1207/ s15516709cog2601_2
    • (2002) Cognitive Science , vol.26
    • Altmann, E.M.1    Trafton, J.G.2
  • 2
    • 79957945813 scopus 로고    scopus 로고
    • Frankenstein and human error: Device-oriented steps are more problematic than task-oriented ones
    • In CHI '11 Extended Abstracts on Human Factors in Computing System . New York, NY: ACM.
    • Ament, M. G. A. (2011a). Frankenstein and human error: Device-oriented steps are more problematic than task-oriented ones. In CHI '11 Extended Abstracts on Human Factors in Computing System (pp. 905-910). New York, NY: ACM.
    • (2011) , pp. 905-910
    • Ament, M.G.A.1
  • 3
    • 84885991983 scopus 로고    scopus 로고
    • The role of goal relevance in the occurrence of systematic slip errors in routine procedural tasks (Unpublished PhD thesis)
    • Department of Computer Science, University College London, London, UK.
    • Ament, M. G. A. (2011b). The role of goal relevance in the occurrence of systematic slip errors in routine procedural tasks (Unpublished PhD thesis). Department of Computer Science, University College London, London, UK.
    • (2011)
    • Ament, M.G.A.1
  • 4
    • 84884689004 scopus 로고    scopus 로고
    • Different cognitive mechanisms account for different types of procedural steps
    • In N. A. Taatgen & H. van Rijn (Eds.), Proceedings of the 31th Annual Conference of the Cognitive Science Society . Retrieved from
    • Ament, M. G. A., Blandford, A., & Cox, A. L. (2009). Different cognitive mechanisms account for different types of procedural steps. In N. A. Taatgen & H. van Rijn (Eds.), Proceedings of the 31th Annual Conference of the Cognitive Science Society (pp. 2170-2175). Retrieved from http://www-abc.mpib-berlin.mpg.de/CogSci09/
    • (2009) , pp. 2170-2175
    • Ament, M.G.A.1    Blandford, A.2    Cox, A.L.3
  • 5
    • 84884696067 scopus 로고    scopus 로고
    • Working memory load affects device-specific but not task-specific error rates
    • In S. Ohlsson & R. Catrambone (Eds.), Proceedings of the 32nd Annual Conference of the Cognitive Science Society . Retrieved from
    • Ament, M. G. A., Cox, A. L., Blandford, A., & Brumby, D. (2010). Working memory load affects device-specific but not task-specific error rates. In S. Ohlsson & R. Catrambone (Eds.), Proceedings of the 32nd Annual Conference of the Cognitive Science Society (pp. 91-96). Retrieved from http://cognitivesciencesociety.org/conference_past.html
    • (2010) , pp. 91-96
    • Ament, M.G.A.1    Cox, A.L.2    Blandford, A.3    Brumby, D.4
  • 6
    • 0003831644 scopus 로고
    • Cognitive psychology and its implications (4th ed)
    • New York, NY: Freeman.
    • Anderson, J. R. (1995). Cognitive psychology and its implications (4th ed.). New York, NY: Freeman.
    • (1995)
    • Anderson, J.R.1
  • 7
    • 77954447218 scopus 로고    scopus 로고
    • Slip errors and cue salience
    • In W. Brinkman, D. Ham, & B. L. W. Wong (Eds.), Proceedings of the 14th European Conference on Cognitive Ergonomics: Invent! Explore! . New York: ACM.
    • Back, J., Blandford, A., & Curzon, P. (2007). Slip errors and cue salience. In W. Brinkman, D. Ham, & B. L. W. Wong (Eds.), Proceedings of the 14th European Conference on Cognitive Ergonomics: Invent! Explore! (pp. 221-224). New York: ACM.
    • (2007) , pp. 221-224
    • Back, J.1    Blandford, A.2    Curzon, P.3
  • 8
    • 35348959894 scopus 로고    scopus 로고
    • Does being motivated to avoid procedural errors influence their systematicity?
    • In Proceedings of HCI '06 . New York: Springer-Verlag.
    • Back, J., Cheng, W. L., Dann, R., Curzon, P., & Blandford, A. (2006). Does being motivated to avoid procedural errors influence their systematicity?. In Proceedings of HCI '06 (Vol. 1, pp. 2-9). New York: Springer-Verlag.
    • (2006) , vol.1 , pp. 2-9
    • Back, J.1    Cheng, W.L.2    Dann, R.3    Curzon, P.4    Blandford, A.5
  • 9
    • 33745724217 scopus 로고    scopus 로고
    • Designing to avoid post-completion errors
    • PUMA Working Paper WP33. Retrieved from
    • Blandford, A. (2000). Designing to avoid post-completion errors. PUMA Working Paper WP33. Retrieved from http://www.eis.mdx.ac.uk/puma/ wp33.pdf
    • (2000)
    • Blandford, A.1
  • 10
    • 0030635792 scopus 로고    scopus 로고
    • A working memory model of a common procedural error
    • doi:10.1207/ s15516709cog2101_2
    • Byrne, M. D., & Bovair, S. (1997). A working memory model of a common procedural error. Cognitive Science, 21, 31- 61. doi:10.1207/ s15516709cog2101_2
    • (1997) Cognitive Science , vol.21
    • Byrne, M.D.1    Bovair, S.2
  • 11
    • 33845916836 scopus 로고    scopus 로고
    • Task structure and postcompletion error in the execution of a routine procedure
    • doi:10.1518/001872006779166398
    • Byrne, M. D., & Davis, E. M. (2006). Task structure and postcompletion error in the execution of a routine procedure. Human Factors, 48, 627-638. doi:10.1518/001872006779166398
    • (2006) Human Factors , vol.48 , pp. 627-638
    • Byrne, M.D.1    Davis, E.M.2
  • 12
    • 0004107862 scopus 로고    scopus 로고
    • Set phasers on stun: And other true tales of design, technology, and human error
    • Santa Barbara, CA: Aegean Publishing Company.
    • Casey, S. M. (1998). Set phasers on stun: And other true tales of design, technology, and human error. Santa Barbara, CA: Aegean Publishing Company.
    • (1998)
    • Casey, S.M.1
  • 13
    • 70349964214 scopus 로고    scopus 로고
    • The atomic chef: And other true tales of design, technology, and human error
    • Santa Barbara, CA: Aegean Publishing Company.
    • Casey, S. M. (2006). The atomic chef: And other true tales of design, technology, and human error. Santa Barbara, CA: Aegean Publishing Company.
    • (2006)
    • Casey, S.M.1
  • 14
    • 44249102982 scopus 로고    scopus 로고
    • Cue effectiveness in mitigating postcompletion errors in a routine procedural task
    • doi:10.1016/j.ijhcs.2007.09 .001
    • Chung, P. H., & Byrne, M. D. (2008). Cue effectiveness in mitigating postcompletion errors in a routine procedural task. International Journal of Human-Computer Studies, 66, 217-232. doi:10.1016/j.ijhcs.2007.09 .001
    • (2008) International Journal of Human-Computer Studies , vol.66 , pp. 217-232
    • Chung, P.H.1    Byrne, M.D.2
  • 15
    • 33746800013 scopus 로고    scopus 로고
    • Device-oriented and task-oriented exploratory learning of interactive devices
    • In N. Taatgen & J. Aasman (Eds.), Proceedings of the Third International Conference on Cognitive Modelling . Veenendaal, the Netherlands: Universal Press.
    • Cox, A. L., & Young, R. M. (2000). Device-oriented and task-oriented exploratory learning of interactive devices. In N. Taatgen & J. Aasman (Eds.), Proceedings of the Third International Conference on Cognitive Modelling (pp. 70-77). Veenendaal, the Netherlands: Universal Press.
    • (2000) , pp. 70-77
    • Cox, A.L.1    Young, R.M.2
  • 16
    • 0000242747 scopus 로고    scopus 로고
    • The nature and processing of errors in interactive behaviour
    • doi:10.1207/ s15516709cog2402_2
    • Gray, W. D. (2000). The nature and processing of errors in interactive behaviour. Cognitive Science, 24, 205-248. doi:10.1207/ s15516709cog2402_2
    • (2000) Cognitive Science , vol.24 , pp. 205-248
    • Gray, W.D.1
  • 17
    • 77955419030 scopus 로고    scopus 로고
    • The roles of conceptual device models and user goals in avoiding device initialization errors
    • doi:10.1016/j.intcom.2010.01.001
    • Hiltz, K., Back, J., & Blandford, A. (2010). The roles of conceptual device models and user goals in avoiding device initialization errors. Interacting with Computers, 22, 363-374. doi:10.1016/j.intcom.2010.01.001
    • (2010) Interacting with Computers , vol.22 , pp. 363-374
    • Hiltz, K.1    Back, J.2    Blandford, A.3
  • 18
    • 85110424952 scopus 로고    scopus 로고
    • Snookered by an interruption?: Use a cue
    • In B. R. Cowan, C. Bowers, R. Beale, & C. Baber (Eds.), Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers (BCS-HCI '12) . Swinton, UK: British Computer Society.
    • Jones, S. A., Gould, S. J. J., & Cox, A. L. (2012). Snookered by an interruption?: Use a cue. In B. R. Cowan, C. Bowers, R. Beale, & C. Baber (Eds.), Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers (BCS-HCI '12) (pp. 251- 256). Swinton, UK: British Computer Society.
    • (2012)
    • Jones, S.A.1    Gould, S.J.J.2    Cox, A.L.3
  • 19
    • 48549108448 scopus 로고
    • The role of a mental model in learning to operate a device
    • doi:10.1207/ s15516709cog0803_3
    • Kieras, D. E., & Bovair, S. (1984). The role of a mental model in learning to operate a device. Cognitive Science, 8, 255-273. doi:10.1207/ s15516709cog0803_3
    • (1984) Cognitive Science , vol.8 , pp. 255-273
    • Kieras, D.E.1    Bovair, S.2
  • 20
    • 0001468374 scopus 로고
    • Age differences in short-term retention of rapidly changing information
    • doi:10.1037/h0043688
    • Kirchner, W. K. (1958). Age differences in short-term retention of rapidly changing information. Journal of Experimental Psychology, 55, 352- 358. doi:10.1037/h0043688
    • (1958) Journal of Experimental Psychology , vol.55
    • Kirchner, W.K.1
  • 21
    • 0029723838 scopus 로고    scopus 로고
    • When using the tool interferes with doing the task
    • In R. Bilger, S. Guest, & M. J. Tauber (Eds.), Proceedings of CHI '96 ). New York, NY: ACM.
    • Kirschenbaum, S. S., Gray, W. D., Ehret, B. D., & Miller, S. L. (1996). When using the tool interferes with doing the task. In R. Bilger, S. Guest, & M. J. Tauber (Eds.), Proceedings of CHI '96 (pp. 203-204). New York, NY: ACM.
    • (1996) , pp. 203-204
    • Kirschenbaum, S.S.1    Gray, W.D.2    Ehret, B.D.3    Miller, S.L.4
  • 22
    • 84884697114 scopus 로고    scopus 로고
    • An empirical investigation of post-completion error: A cognitive perspective
    • University College London, London, UK.
    • Li, S. Y.-W. (2006). An empirical investigation of post-completion error: A cognitive perspective. PhD thesis, Department of Psychology, University College London, London, UK.
    • (2006) PhD thesis, Department of Psychology
    • Li, S.Y.-W.1
  • 23
    • 58249140725 scopus 로고    scopus 로고
    • The effect of interruptions on postcompletion and other procedural errors: An account based on the activation-based goal memory model
    • doi:10.1037/a0014397
    • Li, S. Y.-W., Blandford, A., Cairns, P., & Young, R. M. (2008). The effect of interruptions on postcompletion and other procedural errors: An account based on the activation-based goal memory model. Journal of Experimental Psychology: Applied, 14, 314-328. doi:10.1037/a0014397
    • (2008) Journal of Experimental Psychology: Applied , vol.14 , pp. 314-328
    • Li, S.Y.-W.1    Blandford, A.2    Cairns, P.3    Young, R.M.4
  • 24
    • 0022702871 scopus 로고
    • Mode errors: A user-centred analysis and some preventative measures using keying-contingent sound
    • doi:10.1016/S0020- 7373(86)80049-9
    • Monk, A. (1986). Mode errors: A user-centred analysis and some preventative measures using keying-contingent sound. International Journal of Man-Machine Studies, 24, 313-327. doi:10.1016/S0020- 7373(86)80049-9
    • (1986) International Journal of Man-Machine Studies , vol.24 , pp. 313-327
    • Monk, A.1
  • 25
    • 58149402993 scopus 로고
    • Categorization of action slips
    • doi:10.1037/0033-295X.88.1.1
    • Norman, D. A. (1981). Categorization of action slips. Psychological Review, 88, 1-15. doi:10.1037/0033-295X.88.1.1
    • (1981) Psychological Review , vol.88 , pp. 1-15
    • Norman, D.A.1
  • 26
    • 57649195179 scopus 로고    scopus 로고
    • Predicting postcompletion errors using eye movements
    • In M. Czerwinski, A. Lund, & D. Tan (Eds.), Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '08) . New York, NY: ACM.
    • Ratwani, R. M., McCurry, J. M., & Trafton, J. G. (2008). Predicting postcompletion errors using eye movements. In M. Czerwinski, A. Lund, & D. Tan (Eds.), Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '08) (pp. 539-542). New York, NY: ACM.
    • (2008) , pp. 539-542
    • Ratwani, R.M.1    McCurry, J.M.2    Trafton, J.G.3
  • 27
    • 0004223940 scopus 로고
    • Human error
    • Cambridge, UK: Cambridge University Press. doi:10.1017/CBO9781139062367
    • Reason, J. (1990). Human error. Cambridge, UK: Cambridge University Press. doi:10.1017/CBO9781139062367
    • (1990)
    • Reason, J.1
  • 28
    • 0011520946 scopus 로고
    • Communication paradigms for a window system
    • In D. A. Norman & S. W. Draper (Eds.), User centred systems design: New perspectives on human-computer interaction . Hillsdale, NJ: Erlbaum.
    • Reichman, R. (1986). Communication paradigms for a window system. In D. A. Norman & S. W. Draper (Eds.), User centred systems design: New perspectives on human-computer interaction (pp. 285-313). Hillsdale, NJ: Erlbaum.
    • (1986) , pp. 285-313
    • Reichman, R.1
  • 29
    • 84884677383 scopus 로고
    • Goal formation and the unselected window problem
    • In Proc. CHI94 Basic Research Symposium.
    • Rieman, J., Byrne, M. D., & Polson, P. G. (1994). Goal formation and the unselected window problem. In Proc. CHI94 Basic Research Symposium.
    • (1994)
    • Rieman, J.1    Byrne, M.D.2    Polson, P.G.3
  • 30
    • 0346063031 scopus 로고
    • The role of visual feedback and kinesthetic feedback in the prevention of mode errors
    • In D. Diaper, D. Gilmore, G. Cockton & B. Shackel (Eds.), Human-computer interaction - INTERACT '90 ). The Netherlands: North-Holland Publishing Co.
    • Sellen, A. J., Kurtenback, G. P., & Buxton, W. A. S. (1990). The role of visual feedback and kinesthetic feedback in the prevention of mode errors. In D. Diaper, D. Gilmore, G. Cockton & B. Shackel (Eds.), Human-computer interaction - INTERACT '90 (pp. 667-673). The Netherlands: North-Holland Publishing Co.
    • (1990) , pp. 667-673
    • Sellen, A.J.1    Kurtenback, G.P.2    Buxton, W.A.S.3
  • 31
    • 0003851979 scopus 로고
    • User interface design
    • New York, NY: ACM.
    • Thimbleby, H. (1990). User interface design. New York, NY: ACM.
    • (1990)
    • Thimbleby, H.1
  • 32
    • 0019596546 scopus 로고
    • The machine inside the machine: Users' models of pocket calculators
    • doi:10.1016/S0020-7373(81)80023-5
    • Young, R. M. (1981). The machine inside the machine: Users' models of pocket calculators. International Journal of Man-Machine Studies, 15, 51-85. doi:10.1016/S0020-7373(81)80023-5
    • (1981) International Journal of Man-Machine Studies , vol.15 , pp. 51-85
    • Young, R.M.1
  • 33
    • 0002043113 scopus 로고
    • Surrogates and mappings: Two kinds of conceptual models for interactive devices
    • In D. Gentner & A. L. Stevens (Eds.), Mental models ). Hillsdale, NJ: Erlbaum.
    • Young, R. M. (1983). Surrogates and mappings: Two kinds of conceptual models for interactive devices. In D. Gentner & A. L. Stevens (Eds.), Mental models (pp. 37-52). Hillsdale, NJ: Erlbaum.
    • (1983) , pp. 37-52
    • Young, R.M.1
  • 34
    • 84884692427 scopus 로고
    • The unselected window scenario: Analysis based on the SOAR cognitive architecture
    • In Proc. CHI94 Basic Research Symposium.
    • Young, R. M. (1994). The unselected window scenario: Analysis based on the SOAR cognitive architecture. In Proc. CHI94 Basic Research Symposium.
    • (1994)
    • Young, R.M.1
  • 35
    • 0034334831 scopus 로고    scopus 로고
    • Effects of dialogue design on automatic teller machine (ATM) usability: Transaction times and card loss
    • doi: 10.1080/014492900750052697
    • Zimmermann, C. M., & Bridger, R. S. (2000). Effects of dialogue design on automatic teller machine (ATM) usability: Transaction times and card loss. Behaviour & Information Technology, 19, 441-449. doi: 10.1080/014492900750052697
    • (2000) Behaviour & Information Technology , vol.19 , pp. 441-449
    • Zimmermann, C.M.1    Bridger, R.S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.