Managing IT service management implementation complexity: From the perspective of the Warfield Version of systems science

Enterprise Information Systems

Volumn 7, Issue 4, 2013, Pages 490-522

  Wan, Jiangping ^a   Jones, James D ^b  

^a SOUTH CHINA UNIVERSITY OF TECHNOLOGY   (China)

^b LIBERTY UNIVERSITY   (United States)

Author keywords

complexity; information technology service management; interpretive structural model; knowledge support structure; mindbugs; risk factors; software process improvement; work program of complexity

Indexed keywords

COMPLEXITY; INFORMATION TECHNOLOGY SERVICES; INTERPRETIVE STRUCTURAL MODELING; KNOWLEDGE SUPPORTS; MINDBUGS; RISK FACTORS; SOFTWARE PROCESS IMPROVEMENT; WORK PROGRAMS;

APPLICATION PROGRAMS; GROUND SUPPORTS; PRODUCT DESIGN; SYSTEMS SCIENCE;

INFORMATION TECHNOLOGY;

EID: 84884336806     PISSN: 17517575     EISSN: 17517583     Source Type: Journal    
DOI: 10.1080/17517575.2011.625572     Document Type: Article

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