How psychotherapists handle difficult clients: Lessons for librarians

Reference Librarian

Volumn 36, Issue 75-76, 2002, Pages 181-196

  Quinn, Brian ^a  

^a TEXAS TECH UNIVERSITY   (United States)

Author keywords

Coping; Definition; Difficult patrons; Personal growth; Psychology; Techniques

Indexed keywords

EID: 84883573794     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v36n75_17     Document Type: Article

References (32)

1. Berger, M. and Rosenbaum, M. 1967. Notes on help-rejecting complainers. International Journal of Group Psychotherapy, 17: 357 – 370.
2. Berne, E. 1964. Games People Play, New York: Ballantine Books.
3. Book, Howard E. 1977. “ Countertransference and the difficult personality-disordered patient ”. In Treating Difficult Personality Disorders, Edited by: Rosenbluth, Michael. 173 – 203. San Franscisco: Jossey-Bass, Inc.
4. Brems, Christiane. 2000. Dealing with Challenges in Psychotherapy and Counseling, Belmont, CA: Brooks/Cole/Thomson Learning.
5. Carberry, Hugh. 1983. Psychological methods for helping the angry, resistant, and negative patient. Cognitive Rehabilitation, 1 4: 4 – 5.
6. Lynne, Carroll, Gilroy, Paula J. and Murra, Jennifer. 1999. The moral imperative: self-care for women psychotherapists. Women and Therapy, 22 2: 133 – 143.
7. Davenport, Gloria M. 1999. Working with Toxic Older Adults: A Guide to Coping with Difficult Elders, New York, NY: Springer Publishing Company.
8. Davis, Haddy. 1984. Impossible clients. Journal of Social Work Practice, May: 28 – 48.
9. Fiore, Robert J. 1988. Toward engaging the difficult patient. Journal of Contemporary Psychotherapy, 18 2: 87 – 104.
10. Hinshelwood, R. D. 1999. The difficult patient: the role of scientific psychiatry in understanding patients with chronic schizophrenia or severe personality disorder. British Journal of Psychiatry, 174: 187 – 190.
11. Ivey, Gavin. 1995. Interactional obstacles to empathic relating in the psychotherapy of narcissistic disorders. American Journal of Psychotherapy, 49 Summer: 330 – 370.
12. Kottler, Jeffrey A. 1992. Compassionate Therapy: Working with Difficult Clients, San Francisco: Jossey-Bass, Inc.
13. Litvak, Stuart B. 1994. Abrasive personality disorder: definition and diagnosis. Journal of Contemporary Psychotherapy, 24 1: 7 – 14.
14. Marshall, Robert J. and Marshall, Simone V. 1988. The Transference-Countertrans-ference Matrix, New York: Columbia University Press.
15. May, Rollo. 1983. The Discovery of Being: Writings in Existential Psychology, New York: Norton.
16. Medeiros, Mary E. and Prochaska, James O. 1988. Coping strategies that psychotherapists use in working with stressful clients. Professional Psychology: Research and Practice, 19 1: 112 – 114.
17. Meichenbaum, D. 1985. Stress Inoculation Training, New York: Pergamon.
18. Messer, Stanley B. 1999. Coping with the angry patient. Journal of Psychotherapy Integration, 9 2: 151 – 156.
19. Miller, Mark J. and Wells, Don. 1990. On being “attractive” with resistant clients. Journal of Humanistic Education and Development, 29 December: 86 – 92.
20. Noonan, Maryellen. 1998. Understanding the difficult patient from a dual person perspective. Clinical Social Work Journal, 26 2: 129 – 141.
21. Norton, Kingsley and McGauley, Gill. 1998. Counselling Difficult Clients, London: Sage Publications.
22. Orlinsky, David E. and Howard, Kenneth I. 1986. “ Process and outcome in psychotherapy ”. In Handbook of Psychotherapy and Behavior Change, 3rd ed., Edited by: Garfield, Sol L. and Bergin, Allen E. 311 – 381. New York: Wiley.
23. Otani, Akira. 1989. Resistance management techniques of Milton H. Erickson, M.D.: an application to nonhypnotic mental health counseling. Journal of Mental Health Counseling, 11 4: 325 – 334.
24. Ryan, Katherine. 1999. “ Self help for the helpers: preventing vicarious traumatization ”. In Play Therapy with Children in Crisis: Individual, Group, and Family Treatment, 2nd ed., Edited by: Webb, Nancy Boyd. 471 – 491. New York: Guilford.
25. Schwenk, Thomas L., Marquez, John T., Lefever, Dale and Cohen, Marion. 1989. Physician and patient determinants of difficult physician-patient relationships. The Journal of Family Practice, 28 1: 59 – 63.
26. Siegel, Howard B. 1990. Working with abrasive patients. Issues in Ego Psychology, 13 1: 48 – 53.
27. Staley, JudithC. 1991. Physicians and the difficult patient. Social Work, 36 1: 74 – 79.
28. Tennen, Howard and Affleck, Glenn. 1998. “ Personality and transformation in the face of adversity ”. In Posttraumatic Growth: Positive Changes in the Aftermath of Crisis, Edited by: Tedeschi, Richard G., Park, Crystal L. and Calhoun, Lawrence G. 65 – 98. Mahwah, NJ: Lawrence Erlbaum.
29. Wepman, Barry J. and Donovan, Molly W. 1984. “ Abrasiveness: descriptive and dynamic issues ”. In Psychotherapy and the Abusive Patient, Edited by: Stern, E. Mark. 11 – 19. New York: The Haworth Press, Inc.
30. Wethington, Elaine, Cooper, Hope and Holmes, Carolyn S. 1997. “ Turning points in midlife ”. In Stress and Adversity Over the Life Course, Edited by: Gotlib, Ian and Wheaton, Blair. 215 – 231. Cambridge University Press, Inc.
31. Wolgien, Cyril S. and Coady, Nick F. 1997. Good therapists' beliefs about the development of their helping ability: the wounded healer paradigm revisited. The Clinical Supervisor, 15 2: 19 – 35.
32. Yalom, I. D. 1985. The Theory and Practice of Group Psychotherapy, New York: Basic Books.