The "frequency divide": Implications for internet-based surveys

Quality and Quantity

Volumn 47, Issue 6, 2013, Pages 3051-3064

  Vicente, Paula ^a   Reis, Elizabeth ^a  

^a INSTITUTO UNIVERSITÁRIO DE LISBOA ISCTE IUL   (Portugal)

Author keywords

Frequency divide; Internet surveys; Survey participation

Indexed keywords

EID: 84883273268     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-012-9703-6     Document Type: Article

References (31)

1. Brogger J., Bakke P., Geir E., Gulsvik A.: Contribution of follow-up of non-responders to prevalence and risk estimates: a Norwegian respiratory health survey. Am. J. Epidemiol. 157(6), 558-566 (2003).
2. Camacho, K.: Digital divide. In: Ambrosi, A., Peugeot, V., Pimienta, D. Word Matters: Multicultural Perspectives on Information Societies, C & F Éditions, Caen (2005).
3. Couper M.: Web surveys: a review of issues and approaches. Public Opin. Q. 64, 464-494 (2000).
4. De Leeuw E.: To mix or not to mix data collection modes in surveys. J. Off. Stat. 21(2), 233-255 (2005).
5. Dever J., Rafferty A., Valliant R.: Internet surveys: can statistical adjustments eliminate coverage bias?. Surv. Res. Methods 2(2), 47-62 (2008).
6. European Commission: Eurobarometer 72. 1 Codebook (2009).
7. Fricker R. Jr, Schonlau M.: Advantages and disadvantages of internet research surveys: evidence from the literature. Field Methods 14(4), 47-367 (2002).
8. Fricker S., Galesic M., Tourangeau R., Yan T.: An experimental comparison of web and teleohone surveys. Public Opin. Q. 69(3), 370-392 (2005).
9. Gallup: Flash Eurobarometer 241-Information Society as Seen by EU Citizens, Analytical Report, The Gallup Organization (2008).
10. Groves, R.: Surveys Errors and Survey Costs. Wiley (1989).
11. Groves R., Biemer P., Lyberg L., Massey J., Nicholls W. II, Waksberg J.: Telephone Survey Methodology. John Wiley, New York (1988).
12. Groves R., Couper M.: Nonresponse in Household Interview Surveys. John Wiley, New York (1998).
13. Helasoja V., Prättälä R., Dregval L.: Late response and item nonreponse in the finbalt health monitor surveys. Eur. J. Public Health 12, 117-123 (2002).
14. Kerin R., Peterson R.: Scheduling telephone interviews: lessons from 250, 000 dialings. J. Advert. Res. 23, 41-47 (1983).
15. Kristal A., White R., Davis J., Corycell G., Raghunathan T., Kinne S., Lin T.: Effects of enhanced calling efforts on response rates, estimates of health behaviour and costs in a telephone health survey using random-digit dialling. Public Health Rep. 108, 372-379 (1993).
16. Larsen, R., Rathod, S.: Response and Field Period effects: the effect of time in online market research and consequences for future online survey strategies. http://websm. org/uploadi/editor/1143808027whitepaper3. pdf (2004). Accessed 14 Oct 2011.
17. Lavrakas, P., Bauman, S., Merkle, D.: Refusal reports forms, refusal conversions and nonresponse bias. Paper presented at the Annual Conference of the American Statistical Association for Public Opinion Research, St. Petersburg, FL (1992).
18. OECD: Understanding the digital divide. http://www. oecd. org/dataoecd/38/57/1888451. pdf (2001). Accessed 14 Sept 2011.
19. Pierkarski, L., Galin, M., Baim, J., Frankel, M., Augemberg, K., Prince, S.: Internet Access Panels and Public Opinion and Attitudes Estimates. Paper presented at the 63rd Annual Conference of the AAPOR, New Orleans, 15-18 May (2008).
20. Politz A., Simmons W.: An attempt to get "not-at-homes" in the sample without callbacks. J. Am. Statist. Assoc. 44, 9-31 (1949).
21. Robinson J., DiMaggio P., Hargittai E.: New social survey perspectives on the digital divide. IT&Society 1(5), 1-22 (2003).
22. Robinson J., Neustadtl A., Kestnbaum M.: The online "diversity divide": public opinion differences among internet users and nonusers. IT&Society 1(1), 284-302 (2002).
23. Rothman J., Mitchell D.: Statisticians can be creative too. J. Mark. Res. Soc. 31(4), 456-466 (1989).
24. Stang A., Jöckel K.: Studies with Low response proportions may be less biased than studies with high response proportions. Am. J. Epidemiol. 159(2), 204-210 (2004).
25. Struebbe J., Kernan J., Grogan T.: The refusal problem in telephone surveys. J. Advert. Res. 26, 57-61 (1986).
26. Triplett, T., Blair, J., Hamilton, T, Kang, Y.: Initial cooperators vs. converted refusers: are there response behaviour differences? In: Proceedings of the Survey Research Methods Section, American Statistical Association. 1038-1041 (1996).
27. Valliant R., Lee S.: Economic characteristics of internet users vs. non-users and implications for internet-based surveys. Webuse&Society 1, 34-51 (2005).
28. Vicente, P., Reis, E.: The "frequency divide" on web surveys: opinions, behavior and demographics differences among internet users. In: Paper presented at the 58th Session of the International Statistical Institute, Dublin, 21-26 August (2011).
29. Voigt L., Koepsell T., Daling J.: Characteristics of telephone surveys respondents according to willingness to participate. Am. J. Epidemiol. 157(1), 66-73 (2003).
30. Watt, J.: Using the Internet for Quantitative Survey Research, Quirks Marketing Research, (June-July), Article No. 248 http://www. quirks. com (1997).
31. Zhang, C., Callegaro, M., Thomas, M.: More than the digital divide? Investigating the differences between internet and non-internet users on attitudes and behaviors. Paper presented at the midwest association for public opinion research conference, Chicago, IL, 21-22 Nov (2008).