Analyzing the ambiguous relationship between efficiency, quality and patient satisfaction in healthcare services: The case of public hospitals in Turkey

Health Policy

Volumn 111, Issue 3, 2013, Pages 290-300

  Gok, Mehmet Sahin ^a   Sezen, Bulent ^a  

^a GEBZE TECHNICAL UNIVERSITY   (Turkey)

Author keywords

Data envelopment analysis; Hospital efficiency; Patient satisfaction; Structural quality

Indexed keywords

ARTICLE; CLINICAL OBSERVATION; CONTROLLED STUDY; DATA ANALYSIS; DATA ENVELOPMENT ANALYSIS; EVIDENCE BASED PRACTICE; HEALTH CARE ACCESS; HEALTH CARE COST; HEALTH CARE ORGANIZATION; HEALTH CARE POLICY; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH SERVICE; HEALTH SURVEY; HOSPITAL SERVICE; HUMAN; MULTICENTER STUDY; MULTIPLE REGRESSION; PATIENT SATISFACTION; PUBLIC HOSPITAL; SEMI STRUCTURED INTERVIEW; STUDENT T TEST; TOTAL QUALITY MANAGEMENT; TURKEY (REPUBLIC);

DATA ENVELOPMENT ANALYSIS; HOSPITAL EFFICIENCY; PATIENT SATISFACTION; STRUCTURAL QUALITY;

EFFICIENCY, ORGANIZATIONAL; HEALTH CARE SURVEYS; HOSPITALS, PUBLIC; HUMANS; PATIENT SATISFACTION; QUALITATIVE RESEARCH; QUALITY OF HEALTH CARE; REGRESSION ANALYSIS; TURKEY;

EID: 84882720982     PISSN: 01688510     EISSN: 18726054     Source Type: Journal    
DOI: 10.1016/j.healthpol.2013.05.010     Document Type: Article

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