Overhearing the Crowd: An Empirical Examination of Conversation Reuse in a Technical Support Community

C and T 2009 - Proceedings of the 4th International Conference on Communities and Technologies

Volumn 2009-January, Issue , 2009, Pages 155-164

  Hansen, Derek L ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

archive; conversation reuse; email list; genre analysis; knowledge repository; knowledge reuse; Online community; organizational memory; virtual community; wiki repository

Indexed keywords

KNOWLEDGE MANAGEMENT; SOCIAL NETWORKING (ONLINE);

ARCHIVE; CONVERSATION REUSE; EMAIL LIST; GENRE ANALYSIS; KNOWLEDGE REPOSITORY; KNOWLEDGE REUSE; ON-LINE COMMUNITIES; ORGANIZATIONAL MEMORY; REUSE; VIRTUAL COMMUNITY; WIKI REPOSITORY;

VIRTUAL REALITY;

EID: 84882202190     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1556460.1556484     Document Type: Conference Paper

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