ICU personnel have inaccurate perceptions of their patients' experiences

Acta Anaesthesiologica Scandinavica

Volumn 57, Issue 8, 2013, Pages 1032-1040

  Schindler, A W ^a,b   Schindler, N ^b,c   Enz, F ^b   Lueck, A ^b   Olderog, T ^e   Vagts, D A ^b,d  

^a UNIVERSITY HOSPITAL RWTH AACHEN   (Germany)

^b ROSTOCK UNIVERSITY MEDICAL CENTER   (Germany)

^c Department of Geriatric Psychiatry   (Germany)

^d AKAD University of Applied Sciences   (Germany)

^e Hetzelstift Hospital   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CLIENT PROFESSIONAL GAP; FEMALE; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HUMAN; HUMAN RELATION; INTENSIVE CARE UNIT; MAJOR CLINICAL STUDY; MALE; NURSE; PATIENT CARE; PHYSICIAN; PRIORITY JOURNAL; SOCIAL INTERACTION; UNIVERSITY HOSPITAL;

ADULT; AGED; AGED, 80 AND OVER; ALGORITHMS; COMMUNICATION; DATA INTERPRETATION, STATISTICAL; FACTOR ANALYSIS, STATISTICAL; FEMALE; HUMANS; INTENSIVE CARE; INTENSIVE CARE UNITS; INTERPERSONAL RELATIONS; LENGTH OF STAY; MALE; MIDDLE AGED; NURSES; PATIENTS; PERSONNEL, HOSPITAL; PHYSICIANS; POSTOPERATIVE PERIOD; QUESTIONNAIRES; SAMPLE SIZE; SOCIAL PERCEPTION; YOUNG ADULT;

EID: 84881663715     PISSN: 00015172     EISSN: 13996576     Source Type: Journal    
DOI: 10.1111/aas.12148     Document Type: Article

References (36)

1. Granja C, Lopes A, Moreira S, Dias C, Costa-Pereira A, Carneiro A,. Patients' recollections of experiences in the intensive care unit may affect their quality of life. Crit Care 2005; 9: R96-109.
2. Jones C, Backman C, Capuzzo M, Flaatten H, Rylander C, Griffiths RD,. Precipitants of post-traumatic stress disorder following intensive care: a hypothesis generating study of diversity in care. Intensive Care Med 2007; 33: 978-985.
3. Scragg P, Jones A, Fauvel N,. Psychological problems following ICU treatment. Anaesthesia 2001; 56: 9-14.
4. Saur P, Gatzert S, Kettler D,. Angst, Befindlichkeit und Depression: Vergleich zwischen tracheotomierten und intubierten Patienten einer Intensivstation. Intensivmed Notfallmed 2008; 46: 85-91.
5. Young E, Eddleston J, Ingleby S, Streets J, McJanet L, Wang M, Glover L,. Returning home after intensive care: a comparison of symptoms of anxiety and depression in ICU and elective cadiac surgery patients and their relatives. Intensive Care Med 2005; 31: 86-91.
6. Andreescu C, Mulsant BH, Solai L, Enmanuel JE,. Acute confusional states in the general elderly population: an overview of delirium. Curr Psychos Ther Rep 2006; 4: 65-73.
7. Dubois M-J, Bergeron N, Dumont M, Dial S, Skrobik Y,. Delirium in an intensive care unit: a study of risk factors. Intensive Care Med 2001; 27: 1297-1304.
8. Ouimet S, Kavanagh BP, Gottfried SB, Skrobik Y,. Incidence, risk factors and consequences of ICU delirium. Intensive Care Med 2007; 33: 66-73.
9. Jones C, Griffiths RD, Humphris G, Skirrow PM,. Memory, delusions, and the development of acute posttraumatic stress disorder-related symptoms after intensive care. Crit Care Med 2001; 29: 573-580.
10. Rattray JE, Johnston M, Wildsmith JA,. Predictors of emotional outcomes of intensive care. Anaesthesia 2005; 60: 1085-1092.
11. Bohrer T, Koller M, Neubert T, Moldzio A, Beaujean O, Hellinger A, Lorenz W, Rothmund M,. Wie erleben allgemeinchirurgische Patienten die Intensivstation? Ergebnisse einer prospektiven Beobachtungsstudie. Chirurg 2002; 73: 443-450.
12. Novaes MA, Aronovich A, Ferraz MB, Knobel E,. Stressors in ICU: patients' evaluation. Intensive Care Med 1997; 23: 1282-1285.
13. Saur P, Gatzert S, Kettler D,. Untersuchung zur Befindlichkeit von beatmeten Patienten. Anasthesiol Intensivmed Notfallmed Schmerzther 2004; 39: 542-550.
14. Satzinger W,. Informationen fuer das Qualitaetsmanagement im Krankenhaus: zur Funktion und Methodik von Patienten- und Personalbefragungen. Med Klin 2002; 97: 104-110.
15. Brown SW, Swartz TA,. A gap analysis of professional service quality. J Mark 1989; 53: 92-98.
16. Parasuraman A, Zeithaml VA, Berry LL,. A conceptual model of service quality and its implications for future research. J Mark 1985; 49: 41-50.
17. Parasuraman A, Zeithaml VA, Berry LL,. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J Retail 1988; 64: 12-40.
18. Murfin DE, Schlegelmilch BB, Diamantopoulos A,. Perceived service quality and medical outcome: an interdisciplinary review and suggestions for future research. J Mark Manag 1995; 11: 97-117.
19. Schmitt R, Pfeiffer T,. Ermittlung der Kundenforderungen. In:, Schmitt R, Pfeiffer T, eds. Qualitaetsmanagement. Strategien, methoden, techniken. Muenchen: Carl Hanser, 2010: 156-160.
20. Aronson E,. Soziale Kognition. In:, Aronson E, ed. Sozialpsychologie. Heidelberg: Spektrum Akademischer Verlag GmbH, 1994: 129-184.
21. Backhaus K, Erichson B, Plinke W, Weiber R,. Faktoranalyse. In:, Backhaus K, Erichson B, Plinke W, Weiber R, eds. Multivariate analysemethoden, 10th edn. Berlin: Springer, 2003: 259-332.
22. Miranda DR, de Rijk A, Schaufeli W,. Simplified Therapeutic Intervention Scoring System: the TISS-28 items-results from a multicenter study. Crit Care Med 1996; 24: 64-73.
23. Le Gall JR, Lemeshow S, Saulnier F,. A new Simplified Acute Physiology Score (SAPS II) based on a European/North American multicenter study. JAMA 1993; 270: 2957-2963.
24. Fung D, Cohen MM,. Measuring patient satisfaction with anesthesia care: a review of current methodology. Anesth Analg 1998; 87: 1089-1098.
25. Jacob G, Bengel J,. Das Konstrukt Patientenzufriedenheit: Eine kritische Bestandaufnahme. Zeitschr Klinische Psychol, Psychiatr Psychother 2000; 48: 280-301.
26. Bortz J,. Formulierung und Ueberpruefung von Hypothesen. In:, Bortz J, ed. Statistik, 6th edn. Heidelberg: Springer Medizin Verlag, 2004: 107-133.
27. Hofhuis J, Hautvast JL, Schrijvers AJ, Bakker J,. Quality of life on admission to the intensive care: can we query the relatives? Intensive Care Med 2003; 29: 974-979.
28. Stricker KH, Kimberger O, Brunner L, Rothen HU,. Patient satisfaction with care in the intensive care unit: can we rely on proxies? Acta Anaesthesiol Scand 2011; 55: 149-156.
29. Puntillo KA, Neuhaus J, Arai S, Paul SM, Gropper MA, Cohen NH, Miaskowski C,. Challenge of assessing symptoms in seriously ill intensive care unit patients: can proxy reporters help? Crit Care Med 2012; 40: 2760-2767.
30. Hofhuis JG, van Stel HF, Schrijvers AJ, Rommes JH, Bakker J, Spronk PE,. Health-related quality of life in critically ill patients: how to score and what is the clinical impact? Curr Opin Crit Care 2009; 15: 425-430.
31. Tausch D,. Sterbenden nahe sein. Was koennen wir noch tun? Freiburg: Herder Spektrum, 1993.
32. McMillan MR, Hyzy RC,. Bringing quality improvement into the intensive care unit. Crit Care Med 2007; 35: S59-S65.
33. Dinkel M, Schmidt T, Landsleitner B, Messner M, Borchers K,. Patientenorientierte Anaesthesie. Anaesthesist 2000; 49: 1024-1029.
34. Heidegger T, Husemann Y, Nuebling M, Morf D, Sieber T, Huth A, Germann R, Innerhofer P, Faserl A, Schubert C, Geibinger C, Flueckiger K, Coi T, Kreienbuehl G,. Patient satisfaction with anaesthesia care. Development of a psychometric questionnaire and benchmarking among six hospitals in Switzerland, and Austria. Br J Anaesth 2002; 89: 863-872.
35. Zimbardo PG, Gerrig RJ,. Gedaechtnis. In:, Zimbardo PG, Gerrig RJ, eds. Psychologie, 18th edn. Munich: Pearson Studium, 2008: 231-275.
36. Merilainen M, Kyngas H, Ala-Kokko T,. Patients' interactions in an intensive care unit and their memories of intensive care: a mixed method study. Intensive Crit Care Nurs 2013; 29: 78-87.