Consumers willingness to use a medication management service: The effect of medication-related worry and the social influence of the general practitioner

Research in Social and Administrative Pharmacy

Volumn 9, Issue 4, 2013, Pages 431-445

  Carter, Stephen R ^a   Moles, Rebekah J ^a   White, Lesley ^b   Chen, Timothy F ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

^b CHARLES STURT UNIVERSITY   (Australia)

Author keywords

Consumer participation; Medication errors; Medication therapy management; Pharmacist; Power, social

Indexed keywords

AGED; ANXIETY; ARTICLE; ATTITUDE TO HEALTH; AUSTRALIA; CONSUMER; DRUG UTILIZATION; FEMALE; GENERAL PRACTITIONER; HUMAN; MALE; MEDICATION ERROR; MEDICATION THERAPY MANAGEMENT; PATIENT PARTICIPATION; PHARMACIST; POWER, SOCIAL; PROFESSIONAL STANDARD; THEORETICAL MODEL; VERY ELDERLY;

CONSUMER PARTICIPATION; MEDICATION ERRORS; MEDICATION THERAPY MANAGEMENT; PHARMACIST; POWER, SOCIAL;

AGED; AGED, 80 AND OVER; ANXIETY; ATTITUDE TO HEALTH; DRUG UTILIZATION; FEMALE; GENERAL PRACTITIONERS; HUMANS; MALE; MEDICATION ERRORS; MEDICATION THERAPY MANAGEMENT; MODELS, THEORETICAL; NEW SOUTH WALES; PATIENT PARTICIPATION; PROFESSIONAL ROLE;

EID: 84880958788     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2012.07.001     Document Type: Article

References (59)

1. Miller G.C., Britt H.C., Valenti L. Adverse drug events in general practice patients in Australia. Med J Aust 2006, 184:321-324.
2. Semple S., Roughead E. Medication safety in acute care in Australia: where are we now? Part 2: a review of strategies and activities for improving medication safety 2002-2008. Aust New Zealand Health Policy 2009, 6:24.
3. Preventing Medication Errors: Quality Chasm Series 2007, Committee on Identifying and Preventing Medication Errors, The National Academies Press.
4. Moen J., Antonov K., Larsson C.A., et al. Factors associated with multiple medication use in different age groups. Ann Pharmacother 2009, 43:1978-1985.
5. Pit S.W., Byles J.E., Cockburn J. Prevalence of self-reported risk factors for medication misadventure among older people in general practice. J Eval Clin Pract 2008, 14:203-208.
6. Nishtala P.S., McLachlan A.J., Bell J.S., Chen T.F. A retrospective study of drug-related problems in Australian aged care homes: medication reviews involving pharmacists and general practitioners. J Eval Clin Pract 2011, 17:97-103.
7. Ellitt G., Engblom E., Aslani P., Westerlund T., Chen T. Drug related problems after discharge from an Australian teaching hospital. Pharm World Sci 2010, 32:622-630.
8. Castelino R.L., Bajorek B.V., Chen T.F. Are interventions recommended by pharmacists during Home Medicines Review evidence-based?. J Eval Clin Pract 2010, 17:104-111.
9. White L., Klinner C., Carter S. Consumer perspectives of the Australian Home Medicines Review program: benefits and barriers. Res Social Adm Pharm 2012, 8:4-16.
10. Carter S., Chen T., White L. Home Medicines Reviews: A quantitative study of the views of recipients and eligible non-recipients. Int J Pharm Pract 2011, 20:209-217.
11. Latif A., Pollock K., Boardman H. Why do patients accept or decline the invitation for a Medicines Use Review?. Int J Pharm Pract 2010, 18:21.
12. Kyle G., Nissen L. A community nurse referral system for HMRs-can it work?. Aust Pharm 2006, 25:326-332.
13. Ponniah A., Shakib S., Doecke C.J., Boyce M., Angley M. Post-discharge medication reviews for patients with heart failure: a pilot study. Pharm World Sci 2008, 30:810-815.
14. Law A.V., Okamoto M.P., Brock K. Perceptions of Medicare Part D enrollees about pharmacists and their role as providers of medication therapy management. J Am Pharm Assoc (2003) 2008, 48:648-653.
15. Australian Government Medicare. Home Medicines Reviews. 2011. Available at: Accessed 24.01.11. http://www.medicareaustralia.gov.au/provider/pbs/fifth-agreement/home-medicines-review.jsp.
16. Carter S., Moles R., White L., Chen T. Patients' willingness to use a pharmacist-provided medication management service: the influence of outcome expectancies and communication efficacy. Res Social Adm Pharm 2012, 8:487-498.
17. Zeithaml V., Berry L., Parasuraman A. The nature and determinants of customer expectations of service. J Acad Market Sci 1993, 21:1-12.
18. Bandura A. Self-efficacy: The exercise of Control 1997, W.H.Freeman, New York, NY.
19. Afifi W.A., Weiner J.L. Toward a theory of motivated information management. Commun Theory 2004, 14:167-190.
20. Johnson J.D., Meischke H. A comprehensive model of cancer-related information seeking applied to magazines. Hum Commun Res 1993, 19:343-367.
21. Griffin R.J., Dunwoody S., Neuwirth K. Proposed model of the relationship of risk information seeking and processing to the development of preventive behaviors. Environ Res 1999, 80:S230-S245.
22. Kahlor L. PRISM: a planned risk information seeking model. Health Commun 2010, 25:345-356.
23. Ajzen I. The theory of planned behavior. Organ Behav Hum Decis Process 1991, 50:179-211.
24. Gibbons F.X., Houlihan A.E., Gerrard M. Reason and reaction: the utility of a dual-focus, dual-processing perspective on promotion and prevention of adolescent health risk behaviour. Br J Health Psychol 2009, 14:231-248.
25. Tinelli M., Bond C., Blenkinsopp A., et al. Patient evaluation of a community pharmacy medications management service. Ann Pharmacother 2007, 41:1962-1970.
26. Bissell P., Blenkinsopp A., Short D., Mason L. Patients' experiences of a community pharmacy-led medicines management service. Health Soc Care Community 2008, 16:363-369.
27. Maddux J.E., Sherer M., Rogers R.W. Self-efficacy expectancy and outcome expectancy: their relationship and their effects on behavioral intentions. Cognit Ther Res 1982, 6:207-211.
28. Williams D.M. Outcome expectancy and self-efficacy: theoretical implications of an unresolved contradiction. Pers Soc Psychol Rev 2010, 14:417-425.
29. McCaul K., Mullens A. Affect, thought, and self-protective health behavior: the case of worry and cancer screening 2003, Blackwell, Malden, MA. K.A. Wallston, J. Sulls (Eds.).
30. Wissow L.S. Emotional states and information seeking. Patient Educ Couns 2007, 69:1-2.
31. Lambert S., Loiselle C. Health information-seeking behavior. Qual Health Res 2007, 17:1006-1019.
32. Peters E., Slovic P., Hibbard J.H., Tusler M. Why worry? Worry, risk perceptions, and willingness to act to reduce medical errors. Health Psychol 2006, 25:144-152.
33. Carter S., Moles R., White L., Chen T. Exploring patients' motivation to participate in Australia's Home Medicines Review program. Int J Clin Pharm 2012, 34:658-666.
34. Mansur N., Weiss A., Beloosesky Y. Relationship of in-hospital medication modifications of elderly patients to postdischarge medications, adherence, and mortality. Ann Pharmacother 2008, 42:783-789.
35. Carpenter D.M., DeVellis R.F., Fisher E.B., DeVellis B.M., Hogan S.L., Jordan J.M. The effect of conflicting medication information and physician support on medication adherence for chronically ill patients. Patient Educ Couns 2010, 81:169-176.
36. Pit S.W., Byles J.E., Cockburn J. Medication review: patient selection and general practitioner's report of drug-related problems and actions taken in elderly Australians. J Am Geriatr Soc 2007, 55:927-934.
37. Van Geffen E.C., Heerdink E.R., Hugtenburg J.G., Siero F.W., Egberts A.C., Van Hulten R. Patients' perceptions and illness severity at start of antidepressant treatment in general practice. Int J Pharm Pract 2010, 18:217-225.
38. The Australian Government Department of Health and Ageing. Home medicines reviews-information for health professionals. Available at: Accessed 24.09.09. http://www.health.gov.au/internet/main/publishing.nsf/Content/health-epc-dmmr-answers.htm.
39. Francis J.J., Eccles M.P., Johnston M., et al. Constructing Questionnaires Based on the Theory of Planned Behaviour. A Manual for Health Service Researchers 2004, Centre for Health Services Research University of Newcastle, Newcastle upon Tyne, UK.
40. Australian Bureau of Statistics. Census of population and housing: socio-economic indexes for areas (SEIFA), Australia-data only. 2008. Available at Accessed 17.02.11. http://www.abs.gov.au/ausstats/abs@.nsf/mf/2033.0.55.001/.
41. Hair J., Black W., Babin B., Anderson R., Tatham R. Multivariate Data Analysis 2006, John Wiley and Sons, Upper Saddle River, NJ.
42. Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J Market Res 1981, 18:39-50.
43. Hoyle R.H., Robinson J.C. Mediated and moderated effects in social psychology. The Sage Handbook of Methods in Social Psychology 2004, 213-233. Sage, Thousand Oaks, CA. C. Sansone, C.C. Morf, A.T. Panter (Eds.).
44. Westland C.J. Lower bounds on sample size in structural equation modeling. Electron Commer Res Appl 2010, 9:476-487.
45. Carter S., White L. Home Medicines Review website information: consistency or confusion?. Aust Pharm 2010, 29:882-888.
46. Montgomery A.T., Kälvemark Sporrong S., Manap N., Tully M.P., Lindblad Å.K. Receiving a pharmaceutical care service compared to receiving standard pharmacy service in Sweden-How do patients differ with regard to perceptions of medicine use and the pharmacy encounter?. Res Social Adm Pharm 2010, 6:185-195.
47. Moen J., Bohm A., Tillenius T., Antonov K., Nilsson J.L.G., Ring L. "I don't know how many of these [medicines] are necessary."-a focus group study among elderly users of multiple medicines. Patient Educ Couns 2009, 74:135-141.
48. Gordon K., Smith F., Dhillon S. Effective chronic disease management: patients' perspectives on medication-related problems. Patient Educ Couns 2007, 65:407-415.
49. Leventhal H., Leventhal E.A., Contrada R.J. Self-regulation, health, and behavior: a perceptual-cognitive approach. Psychol Health 1998, 13:717-733.
50. Grime J., Blenkinsopp A., Raynor D.K., Pollock K., Knapp P. The role and value of written information for patients about individual medicines: a systematic review. Health Expect 2007, 10:286-298.
51. Horne R., Parham R., Driscoll R., Robinson A. Patients' attitudes to medicines and adherence to maintenance treatment in inflammatory bowel disease. Inflamm Bowel Dis 2009, 15:837-844.
52. Clatworthy J., Bowskill R., Parham R., Rank T., Scott J., Horne R. Understanding medication non-adherence in bipolar disorders using a Necessity-Concerns Framework. J Affect Disord 2009, 116:51-55.
53. Horne R., Weinman J. Patients' beliefs about prescribed medicines and their role in adherence to treatment in chronic physical illness. J Psychosom Res 1999, 47:555-567.
54. Lockenhoff C.E., Carstensen L.L. Aging, emotion, and health-related decision strategies: motivational manipulations van reduce age differences. Psychol Aging 2007, 22:134-146.
55. Shiyanbola O.O., Farris K.B. Variation in patients' and pharmacists' attribution of symptoms and the relationship to patients' concern beliefs in medications. Res Social Adm Pharm 2010, 6:334-344.
56. Pojskic N., Mackeigan L., Boon H., Ellison P., Breslin C. Ontario family physician readiness to collaborate with community pharmacists on drug therapy management. Res Social Adm Pharm 2011, 7:39-50.
57. Bryant L., Coster G., McCormick R. General practitioner perceptions of clinical medication reviews undertaken by community pharmacists. J Prim Health Care 2010, 2:225-233.
58. McCaul K, Goetz P. Worry. Health behaviour constructs: theory, measurement and research 2010. Available at: Accessed 11.02.10. http://cancercontrol.cancer.gov/brp/constructs/worry/index.html.
59. Australian Government Depart of Heath and Ageing. Home Medicines Review: helping to manage your medicines at home. Canberra ACT, Publication Approval Number2927.