ARTICLE;
FUNDING;
HEALTH CARE QUALITY;
HEALTH MAINTENANCE ORGANIZATION;
HOSPITAL PLANNING;
HUMAN;
PUBLIC HOSPITAL;
UNITED STATES;
ACCESS TO CARE;
CHRONIC CARE;
HEALTH PHILANTHROPY;
HEALTH REFORM;
QUALITY OF CARE;
SAFETY-NET SYSTEMS;
CALIFORNIA;
CAPITAL FINANCING;
ECONOMIC COMPETITION;
FORECASTING;
FOUNDATIONS;
FUND RAISING;
HEALTH CARE REFORM;
HEALTH SERVICES ACCESSIBILITY;
HEALTH SERVICES NEEDS AND DEMAND;
HOSPITALS, PUBLIC;
HUMANS;
MARKETING OF HEALTH SERVICES;
PATIENT PROTECTION AND AFFORDABLE CARE ACT;
QUALITY OF HEALTH CARE;
SAFETY-NET PROVIDERS;
TRANSIENTS AND MIGRANTS;
UNCOMPENSATED CARE;
The crucial role of counties in the health of Californians: an overview [Internet].
Oakland (CA): California HealthCare Foundation; 2011 Mar [cited 2013 Jan 14]. Available from
Kelch DR. The crucial role of counties in the health of Californians: an overview [Internet]. Oakland (CA): California HealthCare Foundation; 2011 Mar [cited 2013 Jan 14]. Available from: http://www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/T/PDF%20TheCrucialRoleOfCountiesInCA.pdf
Public hospitals referred to in this article are members of the California Association of Public Hospitals and Health Systems (CAPH), which is composed of sixteen county-operated public hospitals and three University of California hospitals
Fast facts: California's essential public hospitals [Internet]. Oakland (CA): CAPH; [cited 2013 Jan 20]. Available from
Public hospitals referred to in this article are members of the California Association of Public Hospitals and Health Systems (CAPH), which is composed of sixteen county-operated public hospitals and three University of California hospitals. California Association of Public Hospitals and Health Systems. Fast facts: California's essential public hospitals [Internet]. Oakland (CA): CAPH; [cited 2013 Jan 20]. Available from: http://caph.org/content/FastFacts.htm
Health reform across the states: increased insurance coverage and federal spending on the exchanges and Medicaid [Internet]
Washington (DC): Urban Institute; 2011 Mar [cited 2013 Jan 20]. Available from
Buettgens M, Holahan J, Carroll C. Health reform across the states: increased insurance coverage and federal spending on the exchanges and Medicaid [Internet]. Washington (DC): Urban Institute; 2011 Mar [cited 2013 Jan 20]. Available from: http://www.urban.org/uploadedpdf/412310-Health-Reform-Acrossthe-States.pdf
Berkeley (CA): University of California, Berkeley, Center for Labor Research and Education, and University of California, Los Angeles, Center for Health Policy Research; 2012 Sep [cited 2013 Jan 20]. Available from
Lucia L, Jacobs K, Dietz M, Graham-Squire D, Pourat N, Roby DH. After millions of Californians gain health coverage under the Affordable Care Act, who will remain uninsured? [Internet]. Berkeley (CA): University of California, Berkeley, Center for Labor Research and Education, and University of California, Los Angeles, Center for Health Policy Research; 2012 Sep [cited 2013 Jan 20]. Available from: http://laborcenter.berkeley.edu/healthcare/aca_uninsured12.pdf
Comparing the clinical quality and cost of secondary care in academic health centers and in community hospitals [Internet]
Boston (MA): Pioneer Institute for Public Policy Research; 2004 Nov [cited 2013 Jan 20]. (Research Brief No. 2). Available from
Kane NM, Needleman J, Rudell L. Comparing the clinical quality and cost of secondary care in academic health centers and in community hospitals [Internet]. Boston (MA): Pioneer Institute for Public Policy Research; 2004 Nov [cited 2013 Jan 20]. (Research Brief No. 2). Available from: http://www.mcchweb.org/leg_10/research_11_04_pioneer.pdf
Towards a better patient experience: reengineering California's safety-net clinics [Internet]
Oakland (CA): California HealthCare Foundation; 2010 Mar [cited 2013 Jan 19]. Available from
Brousseau R. Towards a better patient experience: reengineering California's safety-net clinics [Internet]. Oakland (CA): California HealthCare Foundation; 2010 Mar [cited 2013 Jan 19]. Available from: http://www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/T/PDF%20TowardsABetterPatientExperience.pdf
The metric used to measure the next available appointment is actually the "third next available" appointment
As the industry standard, this metric is considered a sensitive reflection of true appointment availability, because the first two available appointments may be open because of a cancellation or other unexpected event. Using the third next available appointment eliminates chance occurrences from the measure of availability. Institute for Healthcare Improvement. Third next available appointment [Internet]. Cambridge (MA): IHI; [last updated 2011 Apr 26; cited 2013 Apr 11]. Available from
The metric used to measure the next available appointment is actually the "third next available" appointment. As the industry standard, this metric is considered a sensitive reflection of true appointment availability, because the first two available appointments may be open because of a cancellation or other unexpected event. Using the third next available appointment eliminates chance occurrences from the measure of availability. Institute for Healthcare Improvement. Third next available appointment [Internet]. Cambridge (MA): IHI; [last updated 2011 Apr 26; cited 2013 Apr 11]. Available from: http://www.ihi.org/knowledge/Pages/Measures/ThirdNextAvailableAppointment.aspx
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Oakland (CA): California HealthCare Foundation; 2012 Apr [cited 2013 Jan 19]. Available from
Brousseau R, Ramos M. Facing health reform: public hospital systems gear up for change [Internet]. Oakland (CA): California HealthCare Foundation; 2012 Apr [cited 2013 Jan 19]. Available from: http://www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/E/PDF%20EvaluationReportSeamlessCareCenterInitiative.pdf
Oakland (CA): California HealthCare Foundation; 2010 Mar [cited 2013 Jan 11]. Available from
Lui C, Wallace SP. Chronic conditions of Californians: 2007 California Health Interview Survey [Internet]. Oakland (CA): California HealthCare Foundation; 2010 Mar [cited 2013 Jan 11]. Available from: http://www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/C/PDF%20ChronicConditionsCHIS2007.pdf
Bethesda (MD): NDIC; (last updated 2012 Jun 19; cited 2013 Apr 11]. Available from
National Diabetes Information Clearinghouse. The A1C test and diabetes [Internet]. Bethesda (MD): NDIC; (last updated 2012 Jun 19; cited 2013 Apr 11]. Available from: http://diabetes.niddk.nih.gov/dm/pubs/A1CTest/
National Committee for Quality Assurance. Continuous improvement and the expansion of quality measurement [Internet]
Washington (DC): NCQA; 2011 [cited 2013 Apr 20]. Available from
National Committee for Quality Assurance. Continuous improvement and the expansion of quality measurement [Internet]. Washington (DC): NCQA; 2011 [cited 2013 Apr 20]. Available from: http://www.ncqa.org/Portals/0/SOHC-web1.pdf
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Lean principles are described in many documents
2nd ed. Penryn (UK): Ecademy Press
Lean principles are described in many documents. A useful introduction for health care practitioners is Eaton M. Lean for practitioners: an introduction to Lean for healthcare organisations, 2nd ed. Penryn (UK): Ecademy Press; 2009.
Application of lean principles to improve congestive heart failure care
Paper presented at: Institute of Industrial Engineers Annual Research Conference; 2010 Jun 5-9; Cancun, Mexico
Wu S, Liu P, Belson D. Application of lean principles to improve congestive heart failure care. Paper presented at: Institute of Industrial Engineers Annual Research Conference; 2010 Jun 5-9; Cancun, Mexico.