A categorization scheme for SLA metrics

Lecture Notes in Geoinformation and Cartography

Volumn , Issue , 2006, Pages 25-40

  Paschke, Adrian ^a   Schnappinger Gerull, Elisabeth ^a  

^a TECHNICAL UNIVERSITY OF MUNICH   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATED MONITORING; BUSINESS CONTINUITY; DESIGN AND IMPLEMENTATIONS; DESIGN DECISIONS; DISRUPTION MANAGEMENT; PERFORMANCE METRICS; SUCCESS FACTORS;

CUSTOMER SATISFACTION;

EID: 84880026462     PISSN: 18632351     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (9)

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2. Dietrich, J., Paschke, A.: On the Test-Driven Development and Validation of Business Rules. 4th Int. Con. on Information Systems Technology and its Applications (ISTA05), 2005.
3. Hayes, I.:. Five Principles for Selecting SLA Metrics, http://www.clarityconsulting.com/five-principles.htm, Clarity Consulting, 2004.
4. Kütz, M.: Kennzahlen in der IT, Dpunkt, 2004.
5. OGC :. ITIL - The key of Managing IT Services, Service Delivery, Stationery Office for OGC, 2003.
6. Paschke, A.: Rule Based SLA Management - A rule based approach on automated IT service management (in german language), IBIS, TUM, Technical Report 6/2004.
7. Paschke, A., M. Bichler, Jens Dietrich ContractLog: An Approach to Rule Based Monitoring and Execution of Service Level Agreements. Int. Con. on Rules and Rule Markup Languages for the Semantic Web (RuleML 2005), Galway, Ireland, 2005.
8. Ströbel, M, Weinhardt, C. :"The Montreal Taxonomy for Electronic Negotiations." Group Decisions and Negotiation Kluwer Academic Press(12): 143-164, 2003.
9. Sturm, R., et al.: Foundations of Service Level Management. Indianapolis, SAMS, 2000.