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Volumn 30, Issue 3, 2013, Pages 314-318

Satisfaction as a predictor of future performance: A replication

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EID: 84879886322     PISSN: 01678116     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijresmar.2013.04.002     Document Type: Article
Times cited : (53)

References (6)
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    • Keiningham, T.L.1    Cooil, B.2    Andreasson, T.W.3    Aksoy, L.4
  • 2
    • 31544481392 scopus 로고    scopus 로고
    • Would you recommend us?
    • McGregor J. Would you recommend us?. Business Week 2006, January 30, 94.
    • (2006) Business Week , pp. 94
    • McGregor, J.1
  • 3
    • 0000131827 scopus 로고
    • Comparing correlated correlation coefficients
    • Meng X., Rosenthal R., Rubin D.B. Comparing correlated correlation coefficients. Psychological Bulletin 1992, 111(1):172-175.
    • (1992) Psychological Bulletin , vol.111 , Issue.1 , pp. 172-175
    • Meng, X.1    Rosenthal, R.2    Rubin, D.B.3
  • 4
    • 33750498681 scopus 로고    scopus 로고
    • The value of different customer satisfaction and loyalty metrics in predicting business performance
    • Morgan N.A., Rego L.L. The value of different customer satisfaction and loyalty metrics in predicting business performance. Marketing Science 2006, 25(5):426-439.
    • (2006) Marketing Science , vol.25 , Issue.5 , pp. 426-439
    • Morgan, N.A.1    Rego, L.L.2
  • 5
    • 1342312200 scopus 로고    scopus 로고
    • The one number you need to grow
    • Reichheld F.F. The one number you need to grow. Harvard Business Review 2003, December, 81:46-54.
    • (2003) Harvard Business Review , vol.81 , pp. 46-54
    • Reichheld, F.F.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.