The case of Amazon.com: Towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Journal of Services Marketing

Volumn 27, Issue 6, 2013, Pages 443-457

  Klaus, Philipp ^a  

^a OMNES Education   (France)

Author keywords

Amazon.com; Customer experience; E commerce; Internet; Online customer experience; Online experience; Online marketing; Online service experience; Service experience; Social media; Web experience

Indexed keywords

EID: 84879693885     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/JSM-02-2012-0030     Document Type: Review

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