Patient satisfaction following emergency admission via a surgical assessment unit and an emergency department

Irish Journal of Medical Science

Volumn 182, Issue 2, 2013, Pages 261-266

  Forrestal, B ^a   Hynes, T ^a   Clarke Moloney, M ^a   Coyle, P ^a   Boyle, E ^a   Burke, P ^a   R Walsh, S ^a   Quin, G ^a   Grace, P A ^a  

^a UNIVERSITY HOSPITAL LIMERICK   (Ireland)

Author keywords

Emergency medicine; Surgical assessment unit; Waiting times

Indexed keywords

ABSCESS; ADULT; ANALGESIA; APPENDICITIS; ARTICLE; BILIARY COLIC; CHOLECYSTITIS; CROWDING; DIVERTICULOSIS; EMERGENCY CARE; EMERGENCY WARD; EXPERIENCE; FEMALE; HOSPITAL ADMISSION; HOSPITAL DISCHARGE; HUMAN; MAJOR CLINICAL STUDY; MALE; PATIENT; PATIENT REFERRAL; PATIENT SATISFACTION; QUESTIONNAIRE; SURGICAL ASSESSMENT UNIT; SURGICAL PATIENT; WAITING ROOM; WARD; COMPARATIVE STUDY; EMERGENCY HEALTH SERVICE; HOSPITAL DEPARTMENT; HOSPITAL SUBDIVISIONS AND COMPONENTS; HUMAN RELATION; IN VITRO STUDY; IRELAND; MIDDLE AGED;

ADULT; EMERGENCY SERVICE, HOSPITAL; FEMALE; HOSPITAL UNITS; HUMANS; IRELAND; MALE; MIDDLE AGED; PAIN MANAGEMENT; PATIENT ADMISSION; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUESTIONNAIRES; SURGERY DEPARTMENT, HOSPITAL;

MLCS; MLOWN;

EID: 84878358953     PISSN: 00211265     EISSN: 18634362     Source Type: Journal    
DOI: 10.1007/s11845-012-0872-z     Document Type: Article

References (21)

1. Jayaprakash N, O'Sullivan R, Bey T, Ahmed SS, Lotfipour S (2009) Crowding and delivery of healthcare in emergency departments: the European perspective. West J Emerg Med 10(4):233-239
2. Capewell S (1996) The continuing rise in emergency admissions. BMJ 312:991-992
3. Derlet RW, Richards JR (2000) Crowding in the nation's emergency departments: complex causes and disturbing effects. Ann Emerg Med 35:63-67
4. Schneider SM, Gallery ME, Schafermeyer R et al (2003) Emergency department crowding: a point in time. Ann Emerg Med 42:167-172
5. Coughlan M, Corry M (2007) The experiences of patients and relatives/significant others of crowding in accident and emergency in Ireland: a qualitative descriptive study. Accid Emerg Nurs 15:201-209
6. Richardson D (2006) Increase in patient mortality at 10 days associated with emergency department crowding. Med J Aust 184:213-216
7. Sprivulis PC, Silva JD, Jacobs IG et al (2006) The association between hospital crowding and mortality among patients admitted via Western Australian emergency departments. Med J Aust 184:208-212
8. Downing A, Wilson RC, Cooke MW (2004) Which patients spend more than 4 hours in the accident and emergency department? J Public Health (Oxf) 26(2):172-176
9. Boyle E, Clarke-Moloney M, Campbell S, Finnegan P, McCormack H, Burke P (2011) Improving patient care - the first year in a dedicated surgical assessment unit. IJMS Sylvestor O'Halloran conference proceedings 2011,180(S3):32
10. Moloney ED, Smith D, Bennett K, O'Riordaon D, Silke B (2005) Impact of an acute medical admission unit on length of hospital stay, and emergency department 'wait times'. QJM 98(4):283-289
11. Chezian C, Pye J, Jenkinson LR (2001) The next millennium-are we becoming emergency surgeons? A seven-year audit of surgical and urological admissions in a rural district hospital. Ann R Coll Surg Engl 83:117-120
12. Wilkins DC (1997) Audit of general practitioner referrals to a surgical assessment unit: new methods to improve the efficiency of the acute surgical service. Br J Surg 84(5):727-728
13. Mohamed MS, Mufti GR (2005) The surgical assessment unit - effective strategy for improvement of the emergency surgical pathway. J R Soc Med 98:14
14. Rowe PH, Lawrence WT, Fellows E (2003) The management of emergency surgical patients in a surgical assessment unit. Ann R Coll Surg Engl 85(suppl):274-277
15. Campbell WB, Lee EJK, Van de Sijpe K, Gooding J, Cooper MJ (2002) A 25 year study of emergency surgical admissions. Ann R Coll Surg Engl 84:273-277
16. Ward ST, Mithen RJ, Mohamed MS, Mufti GR (2009) Seasonal variation in emergency referrals to a surgical assessment unit. Int J Clin Pract 63(1):121-125
17. Dookeran KA, Bain I, Moshakis V (1996) Audit of general practitioner referrals to a surgical assessment unit: new methods to improve the efficacy of the acute surgical service. Br J Surg 83(11):1544-1547
18. National Health Service (2009) NHS surveys, A&E questionnaire completion tool. Available at: http://www.nhssurveys.org/surveys/439. Permission for use granted 17th May 2010
19. IMS MAXIMS™ Patient Information and Tracking Services. Available at: http://www.imsmaxims.com/Products-and-Services
20. Acute Medicine Programme Working Group (2010) Report of the national acute medicine programme. Available at: http://www.hse.ie/eng/services/ Publications/services/Hospitals/AMP.pdf
21. Figures on clinical activity arising out of reconfiguration in the Irish Mid-West region. Available at: http://www.imt.ie/features-opinion/2010/09/mid- west-reconfiguration-proved-relatively-easy.html