Form digitization in BPO: From outsourcing to crowdsourcing?

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2013, Pages 197-206

  O'Neill, Jacki ^a   Roy, Shourya ^b   Grasso, Antonietta ^a   Martin, David ^a  

^a XEROX RESEARCH CENTRE EUROPE   (France)

^b Xerox Research Center India   (India)

Author keywords

Business process; Crowdsourcing; Ethnography; Outsourcing

Indexed keywords

BUSINESS PROCESS; COLLABORATIVE WORKING; CROWDSOURCING; ETHNOGRAPHIC STUDY; ETHNOGRAPHY; EXTREME DISTRIBUTION; RESEARCH CHALLENGES;

HEALTH CARE; HUMAN ENGINEERING; OUTSOURCING;

HUMAN COMPUTER INTERACTION;

EID: 84877931714     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2470654.2470683     Document Type: Conference Paper

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