Remote evaluation for post-deployment usability improvement

Proceedings of the Workshop on Advanced Visual Interfaces AVI

Volumn , Issue , 1998, Pages 22-29

  Hartson, H Rex ^a   Castillo, José C ^b  

^a VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

^b U S West Information Technologies   (United States)

Author keywords

Critical incidents; Evaluation method; Remote usability evaluation; Software deployment; Usability data; User initiated; User reported critical incident method

Indexed keywords

CRITICAL INCIDENTS; EVALUATION METHOD; REMOTE USABILITY EVALUATIONS; SOFTWARE DEPLOYMENT; USABILITY DATA; USER-INITIATED;

AUTOMATIC VEHICLE IDENTIFICATION; USER INTERFACES;

USABILITY ENGINEERING;

EID: 84877282732     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/948496.948499     Document Type: Conference Paper

References (13)

1. Abelow, D. Automating Feedback on Software Product Use. CASE Trends. (December 1993), 15-17.
2. Andersson, B. E., and Nilsson, S. G. Studies in the Reliability and Validity of the Critical Incident Technique. Journal of Applied Psychology. 48, 6 (1964), 398-403.
3. Castillo, J. C, and H. R. Hartson, "Remote evaluation." Internet WWW page at: . (Most recently accessed: 1/28/98).
4. del Galdo, E. M, Williges, R. C, Williges, B. H., and Wixon, D. R. An Evaluation of Critical Incidents for Software Documentation Design. In Proceedings of Thirtieth Annual Human Factors Society Conference Human Factors Society, Anaheim, CA, 1986, 19-23.
5. Pitts, P. M., and Jones, R. E. Psychological Aspects of Instrument Display: Analysis of Factors Contributing to 460 "Pilot Error" Experiences in Operating Aircraft Controls. Reprinted in Selected Papers on Human Factors in the Design and Use of Control Systems (1961). Sinaiko ed. Dover Publications, Inc., New York, 1947, 332-358.
6. Flanagan, J. C. The Critical Incident Technique. Psychological Bulletin. 51, 4 (1954), 327-358.
7. Hammontree, M., Weiler, P., and Nayak, N. Remote Usability Testing, interactions. (July 1994), 21-25.
8. Hartson, H. R., Castillo, J. C, Kelso, J., Kamler, J., and Neale, W. C. Remote Evaluation: The Network as an Extension of the Usability Laboratory. In Proceedings of CHI Conference on Human Factors in Computing Systems ACM, New York, 1996, 228-235.
9. Hix, D., and Hartson, H. R. Developing User Interfaces: Ensuring Usability Through Product & Process. John Wiley & Sons, Inc., New York, 1993.
10. Meister, D. Behavioral Analysis and Measurement Methods. Wiley, New York, 1985.
11. Shattuck, L. W., and Woods, D. D. The Critical Incident Technique: 40 Years Later. In Proceedings of 38th Annual Meeting of the Human Factors Society, 1994, 1080-1084.
12. Siochi, A. C, and Ehrich, R. W. Computer Analysis of User Interfaces Based on Repetition in Transcripts of User Sessions. ACM Transactions on Information Systems. 9, 4 (October 1991), 309-335.
13. Vertical Research, Inc. Home Page, "About our Remote Inspection Service." Internet WWW page at: . (Most recently accessed: 1/22/98).