User-centered eservice design and redesign

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2004, Pages 990-1003

  Kiris, Esin ^a  

^a AT AND T LABS RESEARCH   (United States)

Author keywords

EServices and eBusiness; Interactive design; Usability testing; User centered design; Zapplication

Indexed keywords

EBUSINESS; INTERACTIVE DESIGN; USABILITY TESTING; USER CENTERED DESIGNS; ZAPPLICATION;

HUMAN ENGINEERING; SALES; WEB SERVICES; WEBSITES;

DESIGN;

EID: 84876754706     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/985921.985954     Document Type: Conference Paper

References (4)

1. Gartner Inc Business Report. En User Analysis: Adoption of US Telecom Portals Dependent on Billing, 2003.
2. Nielsen, J. Designing Web Usability. New Riders Publishing, Indianapolis, 2000.
3. Yankee Group Business Report. B to B EBPP: Hype or Happening, Report Vol. 2., No. 8, July 2001.
4. Tower Group Business Report. Building the Business Case in B2B EBPP and EIP, January 2001.