The role of cognitive dissonance for QoE evaluation of multimedia services

2012 IEEE Globecom Workshops, GC Wkshps 2012

Volumn , Issue , 2012, Pages 1352-1356

  Sackl, Andreas ^a   Zwickl, Patrick ^a   Egger, Sebastian ^a   Reichl, Peter ^b  

^a TELECOMMUNICATIONS RESEARCH CENTER VIENNA FTW   (Austria)

^b ECOLE DES MINES DE NANTES   (France)

Author keywords

Cognitive Dissonance; Network Economics; Quality of Experience; Willingness to Pay

Indexed keywords

COGNITIVE DISSONANCE; NETWORK ECONOMICS; QOS-BASED CHARGING; QUALITY OF EXPERIENCE (QOE); QUALITY PERCEPTIONS; QUALITY TESTING; RESEARCH OPPORTUNITIES; WILLINGNESS TO PAY;

ECONOMICS; MULTIMEDIA SERVICES;

QUALITY OF SERVICE;

EID: 84875636569     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/GLOCOMW.2012.6477779     Document Type: Conference Paper

References (18)

1. B. Tuffin, "Charging the Internet without bandwidth reservation: an overview and bibliography of mathematical approaches," Journal of Information Science and Engineering, vol. 19, pp. 1-22, 2003.
2. P. Reichl, "From Charging for Quality-of-Service to Charging for Quality-of-Experience," Annals of Telecommunications, Special Issue on "Quality of Experience 2: Socio-Economic Issues", vol. 65, no. 3-4, pp. 189-199, 2010.
3. S. Wahlmüller, P. Zwickl, and P. Reichl, "Pricing and Regulating Quality of Experience," in in Proceedings of the Eigth Euro-NF Conference on Next Generation Internet (NGI 2012), 2012.
4. A. Sackl, S. Egger, P. Zwickl, and P. Reichl, "The QoE Alchemy: Turning quality into money. Experiences with a refined methodology for the evaluation of willingness-to-pay for service quality," in Proceedings of the fourth International Workshop on Quality of Multimedia Experience QoMEX, 2012.
5. R. Schatz and S. Egger, "Vienna surfing: assessing mobile broadband quality in the field," in Proceedings of the first ACM SIGCOMM workshop on Measurements up the stack, 2011.
6. D. Hands, Ed., FP5 Project M3I, IST199911429, Deliverable 15/2 - M3I user experiment results, 2002.
7. P. Froehlich, S. Egger, M. Schatz, R. Muehlegger, K. Masuch, and B. Gardlo, "QoE in 10 Seconds: Are Short Video Clip Lengths Sufficient for Quality of Experience Assessment?" in Proceedings of the fourth International Workshop on Quality of Multimedia Experience QoMEX, 2012.
8. M. Friedman, Price Theory. AldineTransaction, 1962.
9. L. Festinger, A theory of cognitive dissonance. Stanford, CA: Stanford University Press, 1957.
10. T. Breker, The Theory of Cognitive Dissonance and its Application in Marketing. Saarbrücken, Germany: VDM Verlag Dr. Müller, 2009.
11. L. Mann, Sozialpsychologie. Beltz, 2001.
12. G. Becker, "Irrational Behavior and Economic Theory," Journal of Political Economy, vol. 86, no. 169-217, 1962.
13. A. Hirschmann, "Obstacles to Development: A Classification and a Quasi-Vanishing Act," Economic Development and Cultural Change, vol. 13, 1965.
14. G.A. Akerlof and Dickens W.T., "The Economic Consequences of Cognitive Dissonance," The American Economic Review, vol. 72, no. 3, 1982.
15. D. Ben-Horin, "Dying to Work: Occupational Cynicism Plagues Chemical Workers," in These Times, June 27/July 3, 1979.
16. H. Yamaki, M. Wellmann, and T. Ishida, "A Market-Based Approach to Allocating QoS for Multimedia Application," in Proceedings of the 2nd International Conference on Multiagent Systems (ICMAS-96). MIT Press, 1996.
17. K. Laghari, N. Crespi, and K. Connelly, "Toward Total Quality of Experience: A QoE Model in a Communication Ecosystem," in IEEE Communications Magazine, 2012.
18. A. Ehrenberg and P. Charlton, "An Analysis of Simulated Brand Choice," Journal of Advertising Research, 1973.