메뉴 건너뛰기




Volumn 38, Issue 2, 2013, Pages 95-104

Emotional exhaustion and medication administration work-arounds: The moderating role of nurse satisfaction with medication administration

Author keywords

emotional exhaustion; medication administration; work process; work arounds

Indexed keywords

ADULT; BURNOUT; FEMALE; HEALTH SURVEY; HOSPITAL INFORMATION SYSTEM; HUMAN; INFORMATION PROCESSING; JOB SATISFACTION; MALE; MEDICATION ERROR; MENTAL STRESS; MIDDLE AGED; NURSING PRACTICE; NURSING PROCESS; NURSING STAFF; ORGANIZATION; OUTCOME ASSESSMENT; PSYCHOLOGICAL ASPECT; REVIEW; STANDARD; WORKFLOW; WORKLOAD;

EID: 84875230141     PISSN: 03616274     EISSN: 15505030     Source Type: Journal    
DOI: 10.1097/HMR.0b013e3182452c7f     Document Type: Article
Times cited : (19)

References (46)
  • 1
    • 0037164054 scopus 로고    scopus 로고
    • Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction
    • Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA, 288, 1987-1993.
    • (2002) JAMA , vol.288 , pp. 1987-1993
    • Aiken, L.H.1    Clarke, S.P.2    Sloane, D.M.3    Sochalski, J.4    Silber, J.H.5
  • 3
    • 1542327773 scopus 로고    scopus 로고
    • Some unintended consequences of information technology in health care: The nature of patient care information system-related errors
    • Ash, J. S., Berg, M., & Coiera, E. (2004). Some unintended consequences of information technology in health care: The nature of patient care information system-related errors. Journal of the American Medical Informatics Association, 11, 104-112.
    • (2004) Journal of the American Medical Informatics Association , vol.11 , pp. 104-112
    • Ash, J.S.1    Berg, M.2    Coiera, E.3
  • 5
    • 48849088713 scopus 로고    scopus 로고
    • Enacting computer workaround practices within a medication dispensing system
    • Azad, B., & King, N. (2008). Enacting computer workaround practices within a medication dispensing system. European Journal of Information Systems, 17, 264-278.
    • (2008) European Journal of Information Systems , vol.17 , pp. 264-278
    • Azad, B.1    King, N.2
  • 6
    • 0002149141 scopus 로고
    • Psychological perspectives on successful aging: The model of selective optimization with compensation
    • In P. B. Baltes & M. M. Baltes (Eds.), New York NY: Cambridge University Press
    • Baltes, M. M., & Baltes, P. B. (1990). Psychological perspectives on successful aging: The model of selective optimization with compensation. In P. B. Baltes & M. M. Baltes (Eds.), Successful aging: Perspectives from the behavioral sciences (pp. 1-34). New York, NY: Cambridge University Press.
    • (1990) Successful Aging: Perspectives from the Behavioral Sciences , pp. 1-34
    • Baltes, M.M.1    Baltes, P.B.2
  • 7
    • 0031110717 scopus 로고    scopus 로고
    • On the incomplete architecture of human ontogeny: Selection, optimization, and compensation as foundation of development theory
    • Baltes, P. B. (1997). On the incomplete architecture of human ontogeny: Selection, optimization, and compensation as foundation of development theory. American Psychologist, 52, 366-380.
    • (1997) American Psychologist , vol.52 , pp. 366-380
    • Baltes, P.B.1
  • 8
    • 0023020183 scopus 로고
    • The moderatorYmediator distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R. M., & Kenny, D. A. (1986). The moderatorYmediator distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 9
    • 79952193593 scopus 로고    scopus 로고
    • Burnout syndrome in registered nurses
    • In J. R. B. Halbesleben (Ed.),. New York NY: Nova Science
    • Cimiotti, J. P., Aiken, L. H., & Poghosyan, L. (2008). Burnout syndrome in registered nurses. In J. R. B. Halbesleben (Ed.), Handbook of stress and burnout in health care (pp. 51-64). New York, NY: Nova Science.
    • (2008) Handbook of Stress and Burnout in Health Care , pp. 51-64
    • Cimiotti, J.P.1    Aiken, L.H.2    Poghosyan, L.3
  • 10
    • 0345770424 scopus 로고    scopus 로고
    • The loss spiral of work pressure, workYhome interference and exhaustion: Reciprocal relations in a three-wave study
    • Demerouti, E., Bakker, A. B., & Bulters, A. J. (2004). The loss spiral of work pressure, workYhome interference and exhaustion: Reciprocal relations in a three-wave study. Journal of Vocational Behavior, 64, 131-149.
    • (2004) Journal of Vocational Behavior , vol.64 , pp. 131-149
    • Demerouti, E.1    Bakker, A.B.2    Bulters, A.J.3
  • 11
    • 0030980507 scopus 로고    scopus 로고
    • Doctors' perceptions of the links between stress and lowered clinical care
    • Firth-Cozens, J., & Greenhalgh, J. (1997). Doctors' perceptions of the links between stress and lowered clinical care. Social Science & Medicine, 44, 1017-1022.
    • (1997) Social Science & Medicine , vol.44 , pp. 1017-1022
    • Firth-Cozens, J.1    Greenhalgh, J.2
  • 12
    • 77949897653 scopus 로고    scopus 로고
    • The role of exhaustion and workarounds in predicting occupational injuries: A crosslagged panel study of health care professionals
    • Halbesleben, J. R. B. (2010). The role of exhaustion and workarounds in predicting occupational injuries: A crosslagged panel study of health care professionals. Journal of Occupational Health Psychology, 15, 1-16.
    • (2010) Journal of Occupational Health Psychology , vol.15 , pp. 1-16
    • Halbesleben, J.R.B.1
  • 14
    • 42049085070 scopus 로고    scopus 로고
    • The role of continuous quality improvement and psychological safety in predicting workarounds
    • Halbesleben, J. R. B., & Rathert, C. (2008). The role of continuous quality improvement and psychological safety in predicting workarounds. Health Care Management Review, 33, 134-144.
    • (2008) Health Care Management Review , vol.33 , pp. 134-144
    • Halbesleben, J.R.B.1    Rathert, C.2
  • 17
    • 58849095839 scopus 로고    scopus 로고
    • The Relationship between super users' attitudes and employee experiences with clinical information systems
    • Halbesleben, J. R. B., Wakefield, D. S.,Ward, M. M., Brokel, J., & Crandall, D. (2009). The Relationship between super users' attitudes and employee experiences with clinical information systems. Medical Care Research & Review, 66, 82-96.
    • (2009) Medical Care Research & Review , vol.66 , pp. 82-96
    • Halbesleben, J.R.B.1    Wakefield, D.S.2    Ward, M.M.3    Brokel, J.4    Crandall, D.5
  • 18
    • 84875221792 scopus 로고    scopus 로고
    • The Medicare policy of payment adjustment for health care-associated infections: Perspectives on potential unintended consequences
    • in press
    • Hartmann, C. W., Hoff, T., Palmer, J. A., Wroe, P., Dutta-Linn, M. M., & Lee, G. (in press). The Medicare policy of payment adjustment for health care-associated infections: Perspectives on potential unintended consequences. Medical Care Research and Review.
    • Medical Care Research and Review
    • Hartmann, C.W.1    Hoff, T.2    Palmer, J.A.3    Wroe, P.4    Dutta-Linn, M.M.5    Lee, G.6
  • 21
    • 0024632747 scopus 로고
    • Conservation of resources: A new attempt at conceptualizing stress
    • Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-524.
    • (1989) American Psychologist , vol.44 , pp. 513-524
    • Hobfoll, S.E.1
  • 23
    • 0041077292 scopus 로고    scopus 로고
    • The influence of culture community, and the nested self in the stress process: Advancing conservation of resources theory
    • Hobfoll, S. E. (2001). The influence of culture, community, and the nested self in the stress process: Advancing conservation of resources theory. Applied Psychology: An International Review, 50, 337-370.
    • (2001) Applied Psychology: An International Review , vol.50 , pp. 337-370
    • Hobfoll, S.E.1
  • 24
    • 0002721635 scopus 로고
    • Conservation of resources: A general stress theory applied to burnout
    • InW. B. Schaufeli, C. Maslach, & T. Marek (Eds.),.Washington DC: Taylor & Francis
    • Hobfoll, S. E., & Freedy, J. (1993). Conservation of resources: A general stress theory applied to burnout. InW. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 115-129).Washington, DC: Taylor & Francis.
    • (1993) Professional Burnout: Recent Developments in Theory and Research , pp. 115-129
    • Hobfoll, S.E.1    Freedy, J.2
  • 26
    • 33750328584 scopus 로고    scopus 로고
    • Washington, DC: National Academies Press
    • Institute of Medicine. (2006). Preventing medication errors. Washington, DC: National Academies Press.
    • (2006) Preventing medication errors
  • 28
    • 45849139772 scopus 로고    scopus 로고
    • Workarounds to barcode medication administration systems: Their occurrences, causes, and threats to patient safety
    • Koppel, R., Wetterneck, T., Telles, J. L., & Karsh, B. (2008). Workarounds to barcode medication administration systems: Their occurrences, causes, and threats to patient safety. Journal of the American Medical Informatics Association, 15, 408-423.
    • (2008) Journal of the American Medical Informatics Association , vol.15 , pp. 408-423
    • Koppel, R.1    Wetterneck, T.2    Telles, J.L.3    Karsh, B.4
  • 29
    • 33744500990 scopus 로고    scopus 로고
    • The impact of nursing work environments on patient safety outcomes: The mediating role of burnout and engagement
    • Laschinger, H. S., & Leiter, M. P. (2006). The impact of nursing work environments on patient safety outcomes: The mediating role of burnout and engagement. Journal of Nursing Administration, 36, 259-267.
    • (2006) Journal of Nursing Administration , vol.36 , pp. 259-267
    • Laschinger, H.S.1    Leiter, M.P.2
  • 32
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    Mackenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 33
    • 33845474311 scopus 로고    scopus 로고
    • Computational tools for probing interaction effects in multiple linear regression, multilevel modeling, and latent curve analysis
    • Preacher, K. J.,Curran, P. J., Bauer, D. J. (2006). Computational tools for probing interaction effects in multiple linear regression, multilevel modeling, and latent curve analysis. Journal of Educational and Behavioral Statistics, 31, 437-448.
    • (2006) Journal of Educational and Behavioral Statistics , vol.31 , pp. 437-448
    • Preacher, K.J.1    Curran, P.J.2    Bauer, D.J.3
  • 34
    • 0002933767 scopus 로고    scopus 로고
    • The maslach burnout inventory general survey
    • In C. Maslach, S. E. Jackson, & M. P. Leiter (Eds.), Palo Alto, CA: Consulting Psychologists Press
    • Schaufeli, W. B., Leiter, M. P., Maslach, C., & Jackson, S. E. (1996). The Maslach Burnout InventoryYGeneral Survey. In C. Maslach, S. E. Jackson, & M. P. Leiter (Eds.), Maslach Burnout Inventory. Palo Alto, CA: Consulting Psychologists Press.
    • (1996) Maslach Burnout Inventory
    • Schaufeli, W.B.1    Leiter, M.P.2    Maslach, C.3    Jackson, S.E.4
  • 35
    • 70349866242 scopus 로고    scopus 로고
    • Workarounds and artifacts during transition to a computer physician order entry: What they are and what they mean
    • Schoville, R. R. (2009).Workarounds and artifacts during transition to a computer physician order entry: What they are and what they mean. Journal of Nursing Care Quality, 24, 316-324.
    • (2009) Journal of Nursing Care Quality , vol.24 , pp. 316-324
    • Schoville, R.R.1
  • 37
    • 2542580130 scopus 로고    scopus 로고
    • Job-related burnout: A review
    • In J. C. Quick & L. E. Tetrick (Eds.), Washington DC: American Psychological Association
    • Shirom, A. (2003). Job-related burnout: A review. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of occupational health psychology (pp. 245-264). Washington, DC: American Psychological Association.
    • (2003) Handbook of Occupational Health Psychology , pp. 245-264
    • Shirom, A.1
  • 38
    • 1842425498 scopus 로고    scopus 로고
    • The impact of operational failures on hospital nurses and their patients
    • Tucker, A. L. (2004). The impact of operational failures on hospital nurses and their patients. Journal of Operations Management, 22, 151-169.
    • (2004) Journal of Operations Management , vol.22 , pp. 151-169
    • Tucker, A.L.1
  • 39
    • 0042095869 scopus 로고    scopus 로고
    • Managing routine exceptions: A model of nursing problem solving behavior
    • Tucker, A. L. & Edmondson, A. C. (2002). Managing routine exceptions: A model of nursing problem solving behavior. Advances in Health Care Management, 3, 87-113.
    • (2002) Advances in Health Care Management , vol.3 , pp. 87-113
    • Tucker, A.L.1    Edmondson, A.C.2
  • 40
    • 0037412617 scopus 로고    scopus 로고
    • Why hospitals don't learn from failures: Organizational and psychological dynamics that inhibit system change
    • Tucker, A. L. & Edmondson, A. C. (2003). Why hospitals don't learn from failures: Organizational and psychological dynamics that inhibit system change. California Management Review, 45, 55-72.
    • (2003) California Management Review , vol.45 , pp. 55-72
    • Tucker, A.L.1    Edmondson, A.C.2
  • 41
    • 77955951933 scopus 로고    scopus 로고
    • Impacts of unit-level nurse practice environment and burnout on nurse-reported outcomes: A multilevel modeling approach
    • Van Bogaert, P., Clarke, S., Roelant, E., Meulemans, H., & Van de Heyning, P. (2010). Impacts of unit-level nurse practice environment and burnout on nurse-reported outcomes: A multilevel modeling approach. Journal of Clinical Nursing, 19, 1664-1674.
    • (2010) Journal of Clinical Nursing , vol.19 , pp. 1664-1674
    • Van Bogaert, P.1    Clarke, S.2    Roelant, E.3    Meulemans, H.4    Van De Heyning, P.5
  • 44
    • 84875217594 scopus 로고    scopus 로고
    • In K. Henriksen J. B. Battles, E. Marks, & D. I. Lewin (Eds.), Advances in patient safety: From research to implementation. Vol. 3, Implementation issues. Rockville, MD: Agency for Healthcare Research and Quality. AHRQ Publication No. 05-0021-3
    • Wideman, M., Whittler, M., & Anderson, T. (2005). Barcode medication administration: Lessons learned from an intensive care unit implementation. In K. Henriksen, J. B. Battles, E. Marks, & D. I. Lewin (Eds.), Advances in patient safety: From research to implementation. Vol. 3, Implementation issues (pp. 437-451). Rockville, MD: Agency for Healthcare Research and Quality. AHRQ Publication No. 05-0021-3.
    • (2005) Barcode Medication Administration: Lessons Learned from An Intensive Care Unit Implementation , pp. 437-451
    • Wideman, M.1    Whittler, M.2    Anderson, T.3
  • 45
    • 84856707311 scopus 로고    scopus 로고
    • The effect of emotional exhaustion and depersonalization on physician-patient communication: A theoretical model, implications, and directions for future research
    • Williams, E. S., Lawrence, E. R., Campbell, K. S., & Spiehler, S. (2009). The effect of emotional exhaustion and depersonalization on physician-patient communication: A theoretical model, implications, and directions for future research. Advances in Health Care Management, 8, 3-20.
    • (2009) Advances in Health Care Management , vol.8 , pp. 3-20
    • Williams, E.S.1    Lawrence, E.R.2    Campbell, K.S.3    Spiehler, S.4
  • 46
    • 80052860854 scopus 로고    scopus 로고
    • Workarounds in the use of IS in healthcare: A case study of an electronic medication administration system
    • Yang, Z., Boon-Yuen, N., Kankanhalli, A., & Yip, J. W. L. (2012). Workarounds in the use of IS in healthcare: A case study of an electronic medication administration system. International Journal of HumanYComputer Studies, 70, 43-65.
    • (2012) International Journal of HumanYComputer Studies , vol.70 , pp. 43-65
    • Yang, Z.1    Boon-Yuen, N.2    Kankanhalli, A.3    Yip, J.W.L.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.