Identifying types of claims in online customer reviews

NAACL-HLT 2009 - Human Language Technologies: 2009 Annual Conference of the North American Chapter of the Association for Computational Linguistics, Short Papers

Volumn , Issue , 2009, Pages 37-40

  Arora, Shilpa ^a   Joshi, Mahesh ^a   Rosé, Carolyn P ^a  

^a Carnegie Mellon University   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTATIONAL LINGUISTICS; LEARNING ALGORITHMS;

BAG OF WORDS; CUSTOMER BEHAVIOR; ONLINE CUSTOMER REVIEWS; ONLINE REVIEWS; PURCHASING DECISIONS; SUPERVISED ALGORITHM; SYNTACTIC FEATURES;

SALES;

EID: 84874941880     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (10)

1. Daniel Bikel and Vittorio Castelli. Event Matching Using the Transitive Closure of Dependency Relations. Proceedings of ACL-08: HLT, Short Papers, pp. 145–148.
2. Wei Chen. 2008. Dimensions of Subjectivity in Natural Language. In Proceedings of ACL-HLT’08. Columbus Ohio.
3. Jacob Cohen. 1960. A Coefficient of Agreement for Nominal Scales. Educational and Psychological Measurement, Vol. 20, No. 1., pp. 37-46.
4. William Cohen. 2004. Minorthird: Methods for Identifying Names and Ontological Relations in Text using Heuristics for Inducing Regularities from Data. http://minorthird.sourceforge.net/
5. Kushal Dave, Steve Lawrence and David M. Pennock 2006. Mining the Peanut Gallery: Opinion Extraction and Semantic Classification of Product Reviews. In Proc of WWW’03.
6. Michael Gamon. Sentiment classification on customer feedback data: noisy data, large feature vectors, and the role of linguistic analysis. Proceedings of the International Conference on Computational Linguistics (COLING).
7. Minqing Hu and Bing Liu. 2004. Mining and Summarizing Customer Reviews. In Proc. of the ACM SIGKDD International Conference on Knowledge Discovery & Data Mining.
8. Soo-Min Kim and Eduard Hovy. 2006. Automatic Identification of Pro and Con Reasons in Online Reviews. In Proc. of the COLING/ACL Main Conference Poster Sessions.
9. Stephen Toulmin 1958 The Uses of Argument. Cambridge University Press.
10. Janyce Wiebe, Theresa Wilson, and Claire Cardie 2005. Annotating expressions of opinions and emotions in language. Language Resources and Evaluation, volume 39, issue 2-3, pp. 165-210.