메뉴 건너뛰기




Volumn 27, Issue 1, 2013, Pages 127-133

Thinking about the emotional labour of nursing - supporting nurses to care

Author keywords

Care; Emotional labour; Hospitals; Management stress; Nurses; Nursing; Patient care; Staff support

Indexed keywords


EID: 84874802000     PISSN: 14777266     EISSN: None     Source Type: Journal    
DOI: 10.1108/14777261311311834     Document Type: Review
Times cited : (27)

References (30)
  • 1
    • 79952527179 scopus 로고    scopus 로고
    • Parliamentary and Health Service Ombudsman, London
    • Abraham, A. (2011), Care and Compassion, Parliamentary and Health Service Ombudsman, London.
    • (2011) Care and Compassion
    • Abraham, A.1
  • 3
    • 79955729614 scopus 로고    scopus 로고
    • Fatigue, performance and the work environment: A survey of registered nurses
    • Barker, L.M., Nussbaum, M.A. (2011), "Fatigue, performance and the work environment: a survey of registered nurses" in Journal of Advanced Nursing, Vol. 67, No. 6, pp. 1370-82.
    • (2011) Journal of Advanced Nursing , vol.67 , Issue.6 , pp. 1370-1382
    • Barker, L.M.1    Nussbaum, M.A.2
  • 5
    • 33644858425 scopus 로고    scopus 로고
    • Have targets improved performance in the English NHS?
    • Bevan, G., Hood, C. (2006), "Have targets improved performance in the English NHS?" in British Medical Journal, Vol. 332, No. 7538, pp. 419-22.
    • (2006) British Medical Journal , vol.332 , Issue.7538 , pp. 419-422
    • Bevan, G.1    Hood, C.2
  • 7
    • 84864255455 scopus 로고    scopus 로고
    • Commission on Dignity in Care Commission on Dignity in Care, London
    • Commission on Dignity in Care (2012), Delivering Dignity, Commission on Dignity in Care, London.
    • (2012) Delivering Dignity
  • 8
    • 84874806507 scopus 로고    scopus 로고
    • Care and compassion in the NHS
    • blog on King's Fund site, 17 February, available at: (accessed 17 January 2012)
    • Cornwell, J. (2011), "Care and compassion in the NHS", blog on King's Fund site, 17 February, available at: www.kingsfund.org.uk/blog/care_and_compassion.html (accessed 17 January 2012).
    • (2011)
    • Cornwell, J.1
  • 9
    • 84874800317 scopus 로고    scopus 로고
    • We do, indeed need to talk about nursing
    • (accessed 16 August 2011)
    • Darbyshire, P. (2011), "We do, indeed need to talk about nursing", Nursing Review, available at: www.nursingreview.com.au/pages/section/article.php?s=Features&idArticle=21714 (accessed 16 August 2011).
    • (2011) Nursing Review
    • Darbyshire, P.1
  • 10
    • 77954422206 scopus 로고    scopus 로고
    • The Stationery Office, London, Department of Health
    • Department of Health (2009), NHS Health and Well Being: Final Report, The Stationery Office, London.
    • (2009) NHS Health and Well Being: Final Report
  • 13
    • 67349191555 scopus 로고    scopus 로고
    • Emotional labour and the clinical settings of nursing care: The perspectives of nurses in East London
    • Gray, B., Smith, P. (2009), "Emotional labour and the clinical settings of nursing care: the perspectives of nurses in East London" in Nurse Education in Practice, Vol. 9, No. 4, pp. 253-61.
    • (2009) Nurse Education in Practice , vol.9 , Issue.4 , pp. 253-261
    • Gray, B.1    Smith, P.2
  • 15
    • 0346728933 scopus 로고    scopus 로고
    • The effects of extended workdays on fatigue, health, performance and satisfaction in nursing
    • Josten, E.J.C., Ng-A-Tham, J.E.E., Thierry, H. (2003), "The effects of extended workdays on fatigue, health, performance and satisfaction in nursing" in Journal of Advanced Nursing, Vol. 44, No. 6, pp. 643-52.
    • (2003) Journal of Advanced Nursing , vol.44 , Issue.6 , pp. 643-652
    • Josten, E.J.C.1    Ng-A-Tham, J.E.E.2    Thierry, H.3
  • 16
    • 84986637287 scopus 로고
    • The impact of interpersonal environment on burnout and organizational commitment
    • Leiter, M.P., Maslach, C. (1988), "The impact of interpersonal environment on burnout and organizational commitment" in Journal of Organizational Behaviour, Vol. 9, No. 4, pp. 297-308.
    • (1988) Journal of Organizational Behaviour , vol.9 , Issue.4 , pp. 297-308
    • Leiter, M.P.1    Maslach, C.2
  • 17
    • 84862644363 scopus 로고    scopus 로고
    • Understanding the dynamics of organisational culture change: Creating safe places for patients and staff
    • National Institute for Health Research SDO Programme, London
    • McKee, L. (2010), "Understanding the dynamics of organisational culture change: creating safe places for patients and staff", National Institute for Health Research SDO Programme, London.
    • (2010)
    • McKee, L.1
  • 19
    • 0012041984 scopus 로고
    • A case-study in the functioning of social systems as a defence against anxiety: A report on a study of the nursing service of a general hospital
    • Menzies, I.E.P. (1960), "A case-study in the functioning of social systems as a defence against anxiety: a report on a study of the nursing service of a general hospital" in Human Relations, Vol. 13, No. 2, pp. 95-121.
    • (1960) Human Relations , vol.13 , Issue.2 , pp. 95-121
    • Menzies, I.E.P.1
  • 20
    • 78650783018 scopus 로고    scopus 로고
    • Nurses' impoliteness as an impediment to patients' rights in selected Kenyan hospitals
    • available at: (accessed 10 January 2012)
    • Ojwang, B.O., Ogutu, E.A., Matu, P.M. (2010), "Nurses' impoliteness as an impediment to patients' rights in selected Kenyan hospitals", Health and Human Rights, Vol. 12, No. 2, available at: www.hhrjournal.org/index.php/hhr/article/viewArticle/372/577 (accessed 10 January 2012).
    • (2010) Health and Human Rights , vol.12 , Issue.2
    • Ojwang, B.O.1    Ogutu, E.A.2    Matu, P.M.3
  • 21
    • 84874806843 scopus 로고    scopus 로고
    • The moral crisis in nursing: Voices from the wards
    • 21 October, available at (accessed 23 February 2012)
    • Phillips, M. (2011), "The moral crisis in nursing: voices from the wards", Daily Mail, 21 October, available at: http://melaniephillips.com/the-moral-crisis-in-nursing-voices-from-the-wards (accessed 23 February 2012).
    • (2011) Daily Mail
    • Phillips, M.1
  • 22
    • 84867458555 scopus 로고    scopus 로고
    • HSMC Policy Paper 12, Health Services Management Centre, University of Birmingham, Birmingham, available at
    • Sawbridge, Y., Hewison, A. (2011), "Time to care? Responding to concerns about poor nursing care", HSMC Policy Paper 12, Health Services Management Centre, University of Birmingham, Birmingham, available at: www.birmingham.ac.uk/Documents/college-social-sciences/social-policy/HSMC/publications/PolicyPapers/policy-paper-twelve-time-to-care.pdf.
    • (2011) Time to care? Responding to concerns about poor nursing care
    • Sawbridge, Y.1    Hewison, A.2
  • 25
    • 84874800584 scopus 로고
    • United Kingdom Central Council for Nursing and Midwifery, United Kingdom Central Council for Nursing and Midwifery, London
    • United Kingdom Central Council for Nursing and Midwifery (1995), "Position statement on clinical supervision", United Kingdom Central Council for Nursing and Midwifery, London.
    • (1995) Position statement on clinical supervision
  • 28
    • 0037137048 scopus 로고    scopus 로고
    • The use and impact of inquiries in the NHS
    • Walshe, K., Higgins, J. (2002), "The use and impact of inquiries in the NHS" in British Medical Journal, Vol. 325, No. 7369, pp. 895-900.
    • (2002) British Medical Journal , vol.325 , Issue.7369 , pp. 895-900
    • Walshe, K.1    Higgins, J.2
  • 29
    • 84869230722 scopus 로고    scopus 로고
    • Department of Health, available at (accessed 11 November 2011)
    • West, M., Dawson, J. (2011), "NHS staff management and health service quality", Department of Health, available at: www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_129656.pdf (accessed 11 November 2011).
    • (2011) NHS staff management and health service quality
    • West, M.1    Dawson, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.