It's Only Stealing a Little a Lot: Techniques of Neutralization for Theft Among Restaurant Workers

Deviant Behavior

Volumn 34, Issue 6, 2013, Pages 494-512

  Shigihara, Amanda M ^a  

^a UNIVERSITY OF COLORADO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84874490270     PISSN: 01639625     EISSN: 15210456     Source Type: Journal    
DOI: 10.1080/01639625.2012.748630     Document Type: Article

References (51)

1. Adler, Patricia A. and Peter Adler. 1987. Membership Roles in Field Research. Thousand Oaks, CA: Sage.
2. Applegate, Jane. 1990. "Employee Theft Saps Many Firms." Los Angeles Times 7 September, 2.
3. Berg, Bruce L. 2004. Qualitative Research Methods for the Social Sciences., 5th ed. Boston: Allyn and Bacon.
4. Best, Joel and David Luckenbill. 1982. Organizing Deviance. Englewood Cliffs, NJ: Prentice-Hall.
5. Biernacki, Patrick and Dan Waldorf. 1981. "Snowball Sampling: Problems and Techniques of Chain Referral Sampling." Sociological Methods and Research 10: 141-163.
6. Charmaz, Kathy. 2008. "Shifting the Grounds: Constructivist Grounded Theory Methods for the 21st Century." Pp. 127-193 in Developing Grounded Theory: The Second Generation, edited by Janice M. Morse, Phyllis Noerager Stern, Juliet Corbin, Barbara Bowers, Kathy Charmaz and Adele E. Clarke. Walnut Creek, CA: Left Coast Press.
7. Coleman, James W. 1985. The Criminal Elite: The Sociology of White-Collar Crime. New York: St Martin's Press.
8. Conway, Lucian G. and J. A. Cox. 1987. "Internal Business Shrinkage." Baylor Business Review Summer: 8-11.
9. Cromwell, Paul and Quint Thurman. 2003. "The Devil Made me do it: Use of Neutralizations by Shoplifters." Deviant Behavior 24 (1): 535-550.
10. Dabney, Dean. 1995. "Neutralization and Deviance in the Workplace: Theft of Supplies and Medicines by Hospital Nurses." Deviant Behavior 116: 312-321.
11. Department of Labor. 2010. "Minimum Wages for Tipped Employees." Retrieved December 13, 2012 (http://www.dol.gov/whd/state/tipped.htm)
12. Ditton, Jason. 1977. "Alibis and Aliases: Some Notes on the 'Motives' of Fiddling Bread Salesmen." Sociology 11 (4): 39-71.
13. Gabor, Thomas. 1994. Everybody Does it! Crime by the Public. Toronto, Canada: University of Toronto Press.
14. Glaser, Barney and Anslem Strauss. 1967. The Discovery of Grounded Theory. Chicago: Aldine.
15. Green, Gary S. 1997. Occupational Crime., 2nd ed. Chicago: Nelson-Hall.
16. Greenberg, Jerald. 1997. "The STEAL Motive: Managing the Social Determinants of Employee Theft." Pp. 85-108 in Antisocial Behavior in Organizations, edited by Robert A. Giacalone and Jerald Greenberg. Thousand Oaks, CA: Sage.
17. Grey, Mark A. and Wendy Anderson-Ryan. 1994. "Serving and Scamming: A Qualitative Study of Employee Theft in One Chain Restaurant." Security Journal 5 (4): 200-211.
18. Haenfler, Ross. 2010. Goths, Gamers, and Grrrls: Deviance and Youth Subcultures. New York: Oxford University Press.
19. Hawkins, Richard. 1984. "Employee Theft in the Restaurant Trade: Forms of Ripping off by Waiters at Work." Deviant Behavior 5 (1): 47-69.
20. Hewitt, John P. and Randall Stokes. 1975. "Disclaimers." American Sociological Review 40 (1): 1-11.
21. Hindelang, Michael J.1970. "The Commitment of Delinquents to Their Misdeeds: Do Delinquents Drift?"Social Problems17(4):502-509.
22. Hindelang, Michael J. 1974. "Moral Evaluations of Illegal Behaviors." Social Problems 21 (3): 370-385.
23. Hochschild, Arlie Russell. 1983. The Managed Heart. Berkeley: University of California Press.
24. Hollinger, Richard C. and John P. Clark. 1983. Theft by Employees. Lexington, MA: Lexington Books.
25. Hollinger, Richard C., Karen B. Slora, and William Terris. 1992. "Deviance in the Fast-Food Restaurant: Correlates of Employee Theft, Altruism, and Counterproductivity." Deviant Behavior 13: 155-184.
26. Horning, Donald N. M. 1970. "Blue Collar Theft: Conceptions of Property, Attitudes Toward Pilfering, and Work Group Norms in a Modern Industrial Plant." Pp. 46-64 in Crimes Against Bureaucracy, edited by Erwin O. Smigel and H. Lawrence Ross. New York: Van Nostrand Reinhold Company.
27. Kamp, John and Paul Brooks. 1991. "Perceived Organizational Climate and Employee Counterproductivity." Journal of Business and Psychology 5 (4): 447-458.
28. Klockers, Carl B. 1974. The Professional Fence. New York: Free Press.
29. Lipman, Mark and W. R. McGraw. 1988. "Employee Theft: A $40 billion Industry." Annals of the American Academy of Political and Social Sciences 498: 51-59.
30. Lofland, John and Lyn H. Lofland. 1995. Analyzing Social Settings: A Guide to Qualitative Observations and Analysis., 2nd ed. Belmont, CA: Wadsworth Publishing Company.
31. Mars, Gerald. 1973. "Hotel Pilferage: A Case Study in Occupational Theft." Pp. 200-210 in The Sociology of the Workplace, edited by Malcolm Warner. New York: Halsted.
32. Mars, Gerald. 1974. "Dock Workers." Pp. 209-228 in Deviance and Social Control, edited by Paul Rock and Mary McIntosh. London: Travistock.
33. Mars, Gerald and Michael Nicod. 1984. The World of Waiters. London: Allen and Unwin.
34. Mead, George Herbert. 1934. Mind, Self, and Society from the Standpoint of a Social Behavioralist. Chicago: Chicago University Press.
35. Miller, Karen S. and Larry K. Gaines. 1997. "Scamming: An Ethnographic Study of Workplace Crime in the Retail Food Industry." Justice Professional 10 (1): 3-17.
36. Minor, William W. 1981. "Techniques of Neutralization: A Reconceptualization and Empirical Examination." Journal of Research in Crime and Delinquency 18 (2): 295-318.
37. Murphy, Kevin R. 1993. Honesty in the Workplace. Pacific Grove, CA: Brooks and Cole.
38. National Restaurant Association. 1996. Restaurant Industry Operations Report. Washington, DC: NRA.
39. National Restaurant Association. 2012. "2012 Restaurant Industry Pocket Factbook." Retrieved January 30, 2012 (http://www.restaurant.org/pdfs/research/PocketFactbook_2012.pdf)
40. Paul, Noel C. 2001. "Taking Take-out too far: Restaurant Theft Rises." The Christian Science Monitor 93 (118): 20.
41. Reinarman, Craig. 2009. "The Social Construction of Drug Scares." Pp. 155-165 in Constructions of Deviance Social Power, Context, and Interaction, 6th ed., edited by Patricia A. Adler and Peter Adler. Belmont, CA: Thomas Wadsworth.
42. Schwendiger, Herman and Julia R. Schwendiger. 1967. "Delinquent Stereotyping of Probable Victims." Pp. 91-105 in Juvenile Gangs in Context, edited by Malcolm Klein. Englewood Cliffs, NJ: Prentice-Hall.
43. Scott, Marvin B. and Stanford M. Lyman. 1968. "Accounts." American Sociological Review 33: 46-62.
44. Shapiro, Debra. 1995. "Correlates of Employee Theft: A Multi-Dimensional Justice Perspective." International Journal of Conflict Management 6 (4): 404-414.
45. Sheridan, Margaret. 1997. "Shrink Rap." Restaurants & Institutions 107 (27): 55-64.
46. Stokes, Randall and John P. Hewitt. 1976. "Aligning Actions." American Sociological Review 41: 838-849.
47. Sudman, Seymour and Graham Kalton. 1986. "New Developments in the Sampling of Special Populations." Annual Review of Sociology 12: 401-429.
48. Sykes, Gresham M. and David Matza. 1957. "Techniques of Neutralization: A Theory of Delinquency." American Sociological Review 22: 667-670.
49. Thoms, Peg, Paula Wolper, Kimberly S. Scott, and Dave Jones. 2001. "The Relationship Between Immediate Turnover and Employee Theft in the Restaurant Industry." Journal of Business and Psychology 15 (4): 561-577.
50. Warren, Carol A. B. and Tracy Xavia Karner. 2010. Discovering Qualitative Methods. New York: Oxford University Press.
51. Wimbush, James C. and Dan R. Dalton. 1997. "Base Rate for Employee Theft: Convergence of Multiple Methods." Journal of Applied Psychology 82 (5): 756-763.