The Effect of Information Technology Steering Committees on Perceived IT Management Sophistication in Hotels

International Journal of Hospitality and Tourism Administration

Volumn 14, Issue 1, 2013, Pages 1-22

  Cobanoglu, Cihan ^a   Ayoun, Baker ^b   Connolly, Daniel ^c   Nusair, Khaldoon ^d  

^a UNIVERSITY OF SOUTH FLORIDA SARASOTA MANATEE   (United States)

^b AUBURN UNIVERSITY   (United States)

^c UNIVERSITY OF DENVER   (United States)

^d UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

hotels; information technology; IT governance; management sophistication; steering committees

Indexed keywords

EID: 84873887221     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1080/15256480.2013.753801     Document Type: Article

References (58)

1. Ali, S. 2006. Effective information technology governance mechanisms: An Australian study. Gadjah Mada International Journal of Business, 8(1): 69-102.
2. Bacon, J. 1992. The use of decision criteria in selecting information system. MIS Quarterly, 16: 335-354.
3. Baschab, J., Piot, J. and Carr, N. G. 2007. The executive's guide to information technology, 2nd, Hoboken, NJ: Wiley.
4. Benson, R., Bugnitz, T. and Walton, B. 2004. From business strategy to IT action: Right decisions for a better bottom line, Hoboken, NJ: John Wiley & Sons.
5. Berman, E., Vasconcellos, E. and Werther, W. 1994. Executive levers for the strategic management of technology: Leaders must have the tools to move their firms toward the use of technology as a strategic resource. Business Horizons, 37(1): 53-62.
6. Betz, T. 2006. Architecture and patterns for IT service management, resource planning, and governance: Making shoes for the cobbler's children, San Francisco, CA: Morgan Kaufmann.
7. Boonstra, A. 2003. Structure and analysis of IS decision-making process. European Journal of Information Systems, 12(3): 195-209.
8. Bowen, P., Cheung, M. and Rohde, F. 2007. Enhancing IT governance practices: A model and case study of an organization's efforts. International Journal of Accounting Information Systems, 8(3): 191-221.
9. Bowman, C. and Ambrosini, V. 1997. Using single respondents in strategy research. British Journal of Management, 8(2): 119-131.
10. Carr, N. 2003. IT doesn't matter. Harvard Business Review, 81(5): 41-49.
11. Cobanoglu, C. The impact of technology in hotels. Proceedings of the CHRIE conference. Albuquerque, NM. July.
12. Cobanoglu, C., Warde, B. and Moreo, P. A comparison of mail, fax, and web surveys. Paper presented at the meeting of the Sixth Annual Hospitality Education and Graduate Student Research Conference. Atlanta, GA. January.
13. Cobanoglu, C. and Erdem, M. 2009. 11th annual restaurant technology study: Driving efficiency. Supplement to. Hospitality Technology, 13(2): 1-15.
14. Connolly, D. J. 1999. Understanding information technology investment decision-making in the context of hotel global distribution systems: A multiple case study, Blacksburg, VA: Unpublished Doctoral Dissertation, Virginia Polytechnic Institute and State University.
15. Connolly, D. and Olsen, M. 1999. Summary of the Vienna technology think tank, Paris,France: International Hotel and Restaurant Association.
16. Connolly, D., Olsen, M. and Allegro, S. 2000. The hospitality industry and the digital economy: An executive summary of key technology trends surfaced at the Lausanne technology think tank, Paris,France: International Hotel and Restaurant Association.
17. Dillman, D. 1999. Mail and Internet surveys: The tailored design method, 2nd, New York, NY: John Wiley and Sons.
18. Dillman, D. and Tarnai, J. 1988. "Administrative issues in mixed mode surveys". In Telephone survey methodology, Edited by: Groves, R. M., Biemer, P. P., Lyberg, L. E., Massey, J. T., Nicholls, W. L. II and Wakesberg, J. 509-528. New York, NY: Wiley.
19. Doll, W. and Torkzadeh, G. 1987. The relationship of MIS steering committees to size of firm and formalization of MIS planning. Communications of the ACM, 30: 972-978.
20. Drury, D. 1984. An evaluation of data processing steering committees. MIS Quarterly, 8: 257-265.
21. Earl, M. 1989. Management strategies for information technology, New York, NY: Prentice Hall.
22. Fantasia, A. 2000. Decoding ASPs. Harvard Business Review, 78(6): 33
23. Farbey, B., Land, F. and Targett, D. 1992. Evaluating investments in IT. Journal of Information Technology, 7(3): 109-122.
24. Gupta, Y. and Raghunathan, T. 1989. Impact of information systems (IS) steering committees on IS planning. Decision Sciences, 20: 777-793.
25. Hair, J., Anderson, R., Tatham, R. and William, C. 1998. Multivariate data analysis, Upper Saddle River, NJ: Prentice Hall.
26. Hayter, G. A. 1993. "Telecommunications and the restructure of the securities markets". In Globalization, technology an competition: The fusion of computers and telecommunications in the 1990s, 143-168. Boston, MA: Harvard Business School Press.
27. Hertzberg, R. 2007. The CIO and CEO, in sync. Baseline, 7(5): 17-20.
28. Hill, J. 2002. Strategies for surviving in the e-government evolution: How government organizations are using technology to manage performance and align organization, citizens, and suppliers in one strategic direction. The Public Manager, 31(1) spring: 43-46.
29. Hoffman, T. 2004. IT governance is on the hot seat. Computerworld, 38(28): 6-7.
30. Hospitality Technology. (2001). 1st annual lodging industry technology study. http://www.htmagazine.com/2001_LITS/
31. Hospitality Technology. (2002). 2nd annual lodging industry technology study. http://htmagazine.com/2002_LITS/
32. Huang, R., Zmud, R. W. and Price, R. L. 2009. IT governance practices in small and medium-sized enterprises: Recommendations from an empirical study. Information systems, creativity and innovation in small and medium-sized enterprises, New York, NY: Springer.
33. Jeffery, M. and Leliveld, I. 2004. Best practices in IT portfolio management. MIT Sloan Management Review, 45(3): 41-49.
34. Kaplan, J. 2005. Strategic IT portfolio management, Washington, DC: Pittiglio Rabin Todd & McGrath (PRTM).
35. Karimi, J., Bhattacherjee, A., Gupta, Y. and Somers, T. 2000. The effects of MIS steering committees on information technology management sophistication. Journal of Management Information Systems, 17: 207-230.
36. Karimi, J., Somers, T. and Gupta, Y. 2001. Impact of information technology management practices on customer service. Journal of Management Information System, 17(4): 125-158.
37. Kovacevic, A. and Majluf, N. 1993. Six stages of IT strategic management. Sloan Management Review, 34(4): 77-87.
38. Law, C. and Ngai, E. 2007. IT infrastructure capabilities and business process improvements: Association with IT governance characteristics. Information Resources Management Journal, 20(4): 25-74.
39. Lutchen, M. 2003. Managing IT as a business: A survival guide for CEOs, Hoboken, NJ: John Wiley & Sons.
40. Maizlish, B. and Handler, R. 2005. IT portfolio management: Unlocking the business value of technology, Hoboken, NJ: John Wiley & Sons.
41. McKeen, J. and Guimaraes, T. 1985. Selecting MIS projects by steering committees. Communication of the ACM, 28: 1344-1352.
42. Nolan, R. 1982. Managing information systems by committee. Harvard Business Review, 60(4): 72-79.
43. Nunnally, J. 1967. Psychometric theory, New York, NY: McGraw-Hill.
44. Olsen, M., West, J. and Tse, E. 1998. Strategic management in the hospitality industry, 2nd, John Wiley & Sons.
45. Paraskevas, A. and Buhalis, D. 2002. Outsourcing IT for small hotels: The opportunities and challenges of using application service providers. Cornell Hotel and Restaurant Administration Quarterly, 43(2): 27-39.
46. Pinsonneault, A. and Kraemer, K. 1993. Survey research methodology in management information systems: An assessment. Journal of Management Information Systems, 10(2): 75-105.
47. Premkumar, G. and King, W. 1992. An empirical assessment of information systems planning and the role of information systems in organizations. Journal of Management Information Systems, 9(2): 99-125.
48. Raghunathan, T. S. 1992. Impact of the CEO's participation on information system steering committees. Journal of Management Information Systems, 8(4): 83-96.
49. Raghunathan, B. and Raghunathan, T. 1998. MIS steering committees: Their effect on information systems planning. Journal of Information Systems, 3(2): 104-116.
50. Reznik, S. 2007. Back to business with IT governance. Journal of Corporate Accounting & Finance, 18(6): 77-84.
51. Ross, J. and Weill, P. 2002. Six IT decisions your IT people should not make. Harvard Business Review, 80(11): 85-91.
52. Sigala, M., Lockwood, A. and Jones, P. 2001. Strategic implementation and IT: Gaining competitive advantage from the hotel reservations process. International Journal of Contemporary Hospitality Management, 13: 364-371.
53. Siguaw, J. and Enz, C. 1999. Best practices in information technology. Cornell Hotel and Restaurant Administration Quarterly, 40(5): 58-71.
54. Siguaw, J., Enz, C. and Namasivayam, K. 2000. Adoption of information technology in U.S. hotels: Strategically driven objectives. Journal of Travel Research, 39(2): 192-201.
55. Teo, T. S. H. and Ang, J. S. K. 2001. An examination of major IS planning problems. International Journal of Information Management, 21: 457-470.
56. Weill, P. and Broadbent, M. 1998. Leveraging the new infrastructure: How market leaders capitalize on information technology, Boston, MA: Harvard Business School Press.
57. Weill, P. and Ross, J. 2004. IT governance: How top performers manage it decision rights for superior results, Boston, MA: Harvard Business School Press.
58. Xue, Y., Liang, H. and Boulton, W. 2008. Information technology governance in information technology investment decision processes: The impact of investment characteristics, external environment, and internal context. MIS Quarterly, 32(1): 67-96.