Development of a structured year-end sign-out program in an outpatient continuity practice

Journal of General Internal Medicine

Volumn 28, Issue 1, 2013, Pages 114-120

  Garment, Ann R ^a   Lee, Wei Wei ^b   Harris, Christina ^c   Phillips Caesar, Erica ^c  

^a NEW YORK UNIVERSITY MEDICAL CENTER   (United States)

^b UNIVERSITY OF CHICAGO MEDICAL CENTER   (United States)

^c Weill Cornell Medical College   (United States)

Author keywords

continuity of care; handoff; patient safety; sign out; transfer of care

Indexed keywords

ARTICLE; CLINICAL PRACTICE; COMMUNITY CARE; EDUCATION PROGRAM; HUMAN; JOB SATISFACTION; OUTPATIENT CARE; PATIENT CARE; PRIMARY MEDICAL CARE; RESIDENT;

ACADEMIC MEDICAL CENTERS; AMBULATORY CARE FACILITIES; ATTITUDE OF HEALTH PERSONNEL; CLINICAL COMPETENCE; CONTINUITY OF PATIENT CARE; HEALTH SERVICES RESEARCH; HUMANS; INTERNAL MEDICINE; INTERNSHIP AND RESIDENCY; INTERPROFESSIONAL RELATIONS; MEDICAL ERRORS; NEW YORK CITY; PATIENT TRANSFER; PILOT PROJECTS; PROGRAM EVALUATION;

EID: 84872498500     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1007/s11606-012-2206-2     Document Type: Article

References (22)

1. Joint Commission. Improving America's hospitals: The joint Commission's annual report on quality and safety [Internet]; 2007. Available from: http://www.jointcommissionreport.org/pdf/JC-2006-Annual-Report.pdf. accessed 8/6/12.
2. Hand-off Communications Project [Internet]; 2009. Available from: http://www.centerfortransforminghealthcare.org/assets/4/6/CTH-HOC-Fact-Sheet. pdf accessed 8/6/12.
3. Horwitz LI, Krumholz HM, Green ML, Huot SJ. Transfers of patient care between house staff on internal medicine wards: a national survey. Arch Intern Med. 2006;166(11):1173-7.
4. Boockvar K, Fishman E, Kyriacou C, Monias A, Gavi S, Cortes T. Adverse events due to discontinuations in drug use and dose changes in patients transferred between acute and long-term care facilities. Arch Intern Med. 2004;164(5):545.
5. Burton MC, Kashiwagi DT, Kirkland LL, Manning D, Varkey P. Gaining efficiency and satisfaction in the handoff process. J Hosp Med. 2010;5(9):547-52.
6. Roy MJ, Herbers JE, Seidman A, Kroenke K. Improving patient satisfaction with the transfer of care. A randomized controlled trial. J Gen Intern Med. 2003;18(5):364-9.
7. Young JQ, Pringle Z, Wachter RM. Improving follow-up of high-risk psychiatry outpatients at resident year-end transfer. Jt Comm J Qual Patient Saf. 2011;37(7):300-8.
8. Roy MJ, Kroenke K, Herbers JE Jr. When the physician leaves the patient: predictors of satisfaction with the transfer of care in a primary care clinic. J Gen Intern Med. 1995;10(4):206-10.
9. Young JQ, Eisendrath SJ. Enhancing patient safety and resident education during the academic year-end transfer of outpatients: lessons from the suicide of a psychiatric patient. Acad Psychiatry. 2011;35(1):54-7.
10. Young JQ, Wachter RM. Academic year-end transfers of outpatients from outgoing to incoming residents: an unaddressed patient safety issue. JAMA. 2009;302(12):1327-9.
11. Wayne JD, Tyagi R, Reinhardt G, Rooney D, Makoul G, Chopra S, et al. Simple standardized patient handoff system that increases accuracy and completeness. J Surg Educ. 2008;65(6):476-85.
12. Solet DJ, Norvell JM, Rutan GH, Frankel RM. Lost in translation: challenges and opportunities in physician-to-physician communication during patient handoffs. Acad Med. 2005;80(12):1094-9.
13. Borowitz SM, Waggoner-Fountain LA, Bass EJ, Sledd RM. Adequacy of information transferred at resident sign-out (in-hospital handover of care): a prospective survey. Qual Saf Health Care. 2008;17(1):6-10.
14. Arora V, Johnson J, Lovinger D, Humphrey HJ, Meltzer DO. Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis. Qual Saf Health Care. 2005;14(6):401-7.
15. Horwitz LI, Moin T, Green ML. Development and implementation of an oral sign-out skills curriculum. J Gen Intern Med. 2007;22(10):1470-4.
16. Caines LC, Brockmeyer DM, Tess AV, Kim H, Kriegel G, Bates CK. The revolving door of resident continuity practice: identifying gaps in transitions of care. J Gen Intern Med. 2011;26(9):995-8.
17. Pincavage AT, Ratner S, Prochaska ML, Prochaska M, Oyler J, Davis AM, et al. Outcomes for resident-identified high-risk patients and resident perspectives of year-end continuity clinic handoffs. J Gen Intern Med. 2012;23(2):343-7.
18. Arora VM, Johnson JK, Meltzer DO, Humphrey HJ. A theoretical framework and competency-based approach to improving handoffs. Qual Saf Health Care. 2008;17(1):11-4.
19. Gottlieb DJ, Parenti CM, Peterson CA, Lofgren RP. Effect of a change in house staff work schedule on resource utilization and patient care. Arch Intern Med. 1991;151(10):2065-70.
20. Lofgren RP, Gottlieb D, Williams RA, Rich EC. Post-call transfer of resident responsibility: its effect on patient care. J Gen Intern Med. 1990;5(6):501-5.
21. Laine C, Goldman L, Soukup JR, Hayes JG. The impact of a regulation restricting medical house staff working hours on the quality of patient care. JAMA. 1993;269(3):374-8.
22. Petersen LA, Brennan TA, O'Neil AC, Cook EF, Lee TH. Does housestaff discontinuity of care increase the risk for preventable adverse events? Ann Intern Med. 1994;121(11):866-72.