메뉴 건너뛰기




Volumn 40, Issue 5, 2013, Pages 1564-1570

Behavior scoring model for coalition loyalty programs by using summary variables of transaction data

Author keywords

Big data; Coalition loyalty program; Dimension reduction; OKCashbag

Indexed keywords

BIG DATUM; COALITION LOYALTY PROGRAM; CROSS-SELLING; CUSTOMER DATA; DIMENSION REDUCTION; OKCASHBAG; SCORING MODELS; SUMMARY VARIABLES; TRANSACTION DATA;

EID: 84872038572     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2012.08.073     Document Type: Article
Times cited : (18)

References (48)
  • 1
    • 0038119161 scopus 로고    scopus 로고
    • Spatial diffusion of a new loyalty program through a retail market
    • DOI 10.1016/S0022-4359(03)00037-X, PII S002243590300037X
    • A. Allaway, D. Berkowitz, and G. D'Souza Spatial diffusion of a new loyalty program through a retail market Journal of Retailing 79 3 2003 137 151 (Pubitemid 36872020)
    • (2003) Journal of Retailing , vol.79 , Issue.3 , pp. 137-151
    • Allaway, A.W.1    Berkowitz, D.2    D'Souza, G.3
  • 2
    • 70450159661 scopus 로고    scopus 로고
    • Visual intelligence density: Definition, measurement, and implementation
    • ACM New York
    • X. Bai, D. White, and D. Sundaram Visual intelligence density: Definition, measurement, and implementation CHINZ'09 2009 ACM New York 93 100
    • (2009) CHINZ'09 , pp. 93-100
    • Bai, X.1    White, D.2    Sundaram, D.3
  • 3
    • 0002626084 scopus 로고    scopus 로고
    • Customer lifetime value: Marketing models and applications
    • P. Berger, and N. Nasr Customer lifetime value: Marketing models and applications Journal of Interactive Marketing 12 1 1998 17 30 (Pubitemid 128466820)
    • (1998) Journal of Interactive Marketing , vol.12 , Issue.1 , pp. 17-30
    • Berger, P.D.1    Nasr, N.I.2
  • 4
    • 33845478160 scopus 로고    scopus 로고
    • Developing an effective customer loyalty program
    • B. Berman Developing an effective customer loyalty program California Management Review 49 1 2006 123 148 (Pubitemid 44917129)
    • (2006) California Management Review , vol.49 , Issue.1 , pp. 123-148
    • Berman, B.1
  • 5
    • 85007417629 scopus 로고    scopus 로고
    • Mining transaction data for process instance monitoring in legacy systems
    • Bhat, J., & Goel, S. (2011). Mining transaction data for process instance monitoring in legacy systems. In AMCIS 2011 Proceedings-All Submissions (pp. 353).
    • (2011) AMCIS 2011 Proceedings-All Submissions , pp. 353
    • Bhat, J.1    Goel, S.2
  • 6
    • 23044520418 scopus 로고    scopus 로고
    • Implications of loyalty program membership and service experiences for customer retention and value
    • R. Bolton, P. Kannan, and M. Bramlett Implications of loyalty program membership and service experiences for customer retention and value Journal of the Academy of Marketing 28 1 2000 95 108
    • (2000) Journal of the Academy of Marketing , vol.28 , Issue.1 , pp. 95-108
    • Bolton, R.1    Kannan, P.2    Bramlett, M.3
  • 7
    • 18844367701 scopus 로고    scopus 로고
    • Loyalty trends for the twenty-first century
    • DOI 10.1108/07363760510589235
    • M. Capizzi, and R. Ferguson Loyalty trends for the twenty-first century Journal of Consumer Marketing 22 2005 72 80 (Pubitemid 40688816)
    • (2005) Journal of Consumer Marketing , vol.22 , Issue.2 , pp. 72-80
    • Capizzi, M.T.1    Ferguson, R.2
  • 8
    • 78049529609 scopus 로고    scopus 로고
    • To mine association rules of customer values via a data mining procedure with improved model: An empirical case study
    • W. Chiang To mine association rules of customer values via a data mining procedure with improved model: An empirical case study Expert Systems with Applications 38 3 2011 1716 1722
    • (2011) Expert Systems with Applications , vol.38 , Issue.3 , pp. 1716-1722
    • Chiang, W.1
  • 11
    • 84872044741 scopus 로고    scopus 로고
    • Raising the bar of customer loyalty programs, identifying your best customer and driving their most profitable behavior
    • Retrieved 15.09.08 from the World Wide Web: < >
    • Dunlap, C. (2004). Raising the bar of customer loyalty programs, identifying your best customer and driving their most profitable behavior. Martiz Loyalty Marketing 1(11). Retrieved 15.09.08 from the World Wide Web: < http://www.frost.com/prod/servlet/cop/71851127 >.
    • (2004) Martiz Loyalty Marketing , vol.1 , Issue.11
    • Dunlap, C.1
  • 12
    • 33747516019 scopus 로고    scopus 로고
    • Loyalty trends 2006: Three evolutionary trends to transform your loyalty strategy
    • DOI 10.1108/07363760610681682
    • R. Ferguson, and K. Hlavinka Loyalty trends 2006: Three evolutionary trends to transform your loyalty strategy Journal of Consumer Marketing 23 5 2006 292 299 (Pubitemid 44259702)
    • (2006) Journal of Consumer Marketing , vol.23 , Issue.5 , pp. 292-299
    • Ferguson, R.1    Hlavinka, K.2
  • 13
  • 14
    • 8844281560 scopus 로고    scopus 로고
    • The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider
    • DOI 10.1108/09564230410552059
    • P. Guenzi, and O. Pelloni The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider International Journal of Service Industry Management 15 4 2004 365 384 (Pubitemid 39532728)
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.4 , pp. 365-384
    • Guenzi, P.1    Pelloni, O.2
  • 15
    • 5444231422 scopus 로고    scopus 로고
    • Integration of biological sources: Current systems and challenges ahead
    • T. Hernandez, and S. Kambhampati Integration of biological sources: Current systems and challenges ahead SIGMODRec 33 2004 2004 51 60
    • (2004) SIGMODRec , vol.33 , Issue.2004 , pp. 51-60
    • Hernandez, T.1    Kambhampati, S.2
  • 16
    • 77950189382 scopus 로고    scopus 로고
    • Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty
    • S. Hosseini, A. Maleki, and M. Gholamian Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty Expert Systems with Applications 37 7 2010 5259 5264
    • (2010) Expert Systems with Applications , vol.37 , Issue.7 , pp. 5259-5264
    • Hosseini, S.1    Maleki, A.2    Gholamian, M.3
  • 17
    • 84856522902 scopus 로고    scopus 로고
    • Segmenting customers by transaction data with concept hierarchy
    • F. Hsu, Li. Lu, and C. Lin Segmenting customers by transaction data with concept hierarchy Expert Systems with Applications 39 6 2012 6221 6228
    • (2012) Expert Systems with Applications , vol.39 , Issue.6 , pp. 6221-6228
    • Hsu, F.1    Lu, Li.2    Lin, C.3
  • 18
    • 17844376758 scopus 로고    scopus 로고
    • Building and sustaining profitable customer loyalty for the 21st century
    • V. Kumar, and D. Shah Building and sustaining profitable customer loyalty for the 21st century Journal of Retailing 80 4 2004 317 329
    • (2004) Journal of Retailing , vol.80 , Issue.4 , pp. 317-329
    • Kumar, V.1    Shah, D.2
  • 19
    • 19844363059 scopus 로고    scopus 로고
    • Who are the multichannel shoppers and how to they perform?: Correlates of multichannel shopping behavior
    • V. Kumar, and R. Venkatesan Who are the multichannel shoppers and how to they perform?: Correlates of multichannel shopping behavior Journal of Interactive Marketing 19 2 2005 44 62
    • (2005) Journal of Interactive Marketing , vol.19 , Issue.2 , pp. 44-62
    • Kumar, V.1    Venkatesan, R.2
  • 20
    • 28544447753 scopus 로고    scopus 로고
    • Integration of self-organizing feature maps neural network and genetic K-means algorithm for market segmentation
    • DOI 10.1016/j.eswa.2005.07.036, PII S0957417405001594
    • R. Kuo, Y. An, H. Wand, and W. Chung Integration of self-organizing feature maps neural network and genetic K-means algorithm for market segmentation Expert Systems with Applications 30 2006 2006 313 324 (Pubitemid 41745053)
    • (2006) Expert Systems with Applications , vol.30 , Issue.2 , pp. 313-324
    • Kuo, R.J.1    An, Y.L.2    Wang, H.S.3    Chung, W.J.4
  • 21
    • 33750970866 scopus 로고    scopus 로고
    • Customer loyalty programs: Are they fair to consumers?
    • DOI 10.1108/07363760610713000, Costumer Loyalty, retention and Customer Relationship Management
    • R. Lacey, and J. Sneath Customer loyalty programs: Are they fair to consumers? Journal of Consumer Marketing 23 7 2006 458 464 (Pubitemid 44745838)
    • (2006) Journal of Consumer Marketing , vol.23 , Issue.7 , pp. 458-464
    • Lacey, R.1    Sneath, J.Z.2
  • 22
  • 23
    • 33847065381 scopus 로고    scopus 로고
    • Do loyalty programs really enhance behavioral loyalty? An empirical analysis accounting for self-selecting members
    • J. Leenheer, H. Van Heerde, T. Bijmolt, and A. Smidts Do loyalty programs really enhance behavioral loyalty? An empirical analysis accounting for self-selecting members International Journal of Research in Marketing 24 1 2007 31 47
    • (2007) International Journal of Research in Marketing , vol.24 , Issue.1 , pp. 31-47
    • Leenheer, J.1    Van Heerde, H.2    Bijmolt, T.3    Smidts, A.4
  • 24
    • 65349111254 scopus 로고    scopus 로고
    • The reinforcing effects of loyalty program partnerships and core service usage. A longitudinal analysis
    • K. Lemon, and F. von Wangenheim The reinforcing effects of loyalty program partnerships and core service usage. A longitudinal analysis Journal of Service Research 11 4 2009 357 370
    • (2009) Journal of Service Research , vol.11 , Issue.4 , pp. 357-370
    • Lemon, K.1    Von Wangenheim, F.2
  • 25
    • 0025521828 scopus 로고
    • Parallel algorithms for hierarchical clustering and cluster validity
    • X. Li Parallel algorithms for hierarchical clustering and cluster validity IEEE Transactions on Pattern Analysis and Machine Intelligence 12 1990 1990 1088 1092
    • (1990) IEEE Transactions on Pattern Analysis and Machine Intelligence , vol.12 , Issue.1990 , pp. 1088-1092
    • Li, X.1
  • 26
    • 36049005291 scopus 로고    scopus 로고
    • The long-term impact of loyalty programs on consumer purchase behavior and loyalty
    • Y. Liu The long-term impact of loyalty programs on consumer purchase behavior and loyalty Journal of Marketing 71 4 2007 19 35
    • (2007) Journal of Marketing , vol.71 , Issue.4 , pp. 19-35
    • Liu, Y.1
  • 27
    • 79956317208 scopus 로고    scopus 로고
    • Anonymizing transaction data by integrating suppression and generalization
    • J. Liu, and K. Wang Anonymizing transaction data by integrating suppression and generalization Advances in Knowledge Discovery 6118 2010 2010 171 180
    • (2010) Advances in Knowledge Discovery , vol.6118 , Issue.2010 , pp. 171-180
    • Liu, J.1    Wang, K.2
  • 28
    • 33947584449 scopus 로고    scopus 로고
    • The effects of loyalty programs on customer lifetime duration and share of wallet
    • L. Meyer-Waarden The effects of loyalty programs on customer lifetime duration and share of wallet Journal of Retailing 83 2 2007 223 236
    • (2007) Journal of Retailing , vol.83 , Issue.2 , pp. 223-236
    • Meyer-Waarden, L.1
  • 29
    • 84861199904 scopus 로고    scopus 로고
    • Modeling partial customer churn: On the value of first product-category purchase sequences
    • V. Migueis, D. Van den Poel, A. Camanho, and J. Cunha Modeling partial customer churn: On the value of first product-category purchase sequences Expert Systems with Applications 39 12 2012 11250 11256
    • (2012) Expert Systems with Applications , vol.39 , Issue.12 , pp. 11250-11256
    • Migueis, V.1    Van Den Poel, D.2    Camanho, A.3    Cunha, J.4
  • 30
    • 34548574699 scopus 로고    scopus 로고
    • Technology scoring model for reflecting evaluator's perception within confidence limits
    • DOI 10.1016/j.ejor.2006.11.030, PII S0377221706011659
    • T.H. Moon, and S.Y. Sohn Technology scoring model for reflecting evaluator's perception within confidence limits European Journal of Operational Research 184 3 2008 981 989 (Pubitemid 47391146)
    • (2008) European Journal of Operational Research , vol.184 , Issue.3 , pp. 981-989
    • Moon, T.H.1    Sohn, S.Y.2
  • 31
    • 34547685284 scopus 로고    scopus 로고
    • Multi-brand loyalty cards: A good idea
    • G. Moore, and H. Sekhon Multi-brand loyalty cards: A good idea Journal of Marketing Management 21 2005 2005 625 640
    • (2005) Journal of Marketing Management , vol.21 , Issue.2005 , pp. 625-640
    • Moore, G.1    Sekhon, H.2
  • 32
    • 0002581728 scopus 로고    scopus 로고
    • Customer profitability analysis: Measurement, concentration, and research directions
    • F. Mulhern Customer profitability analysis: Measurement, concentration, and research directions Journal of Interactive Marketing 13 1 1999 25 40
    • (1999) Journal of Interactive Marketing , vol.13 , Issue.1 , pp. 25-40
    • Mulhern, F.1
  • 33
    • 84872021340 scopus 로고    scopus 로고
    • Choosing the right loyalty programme
    • S. Nath Choosing the right loyalty programme European Retail Digest 48 2005 2005 53 56
    • (2005) European Retail Digest , vol.48 , Issue.2005 , pp. 53-56
    • Nath, S.1
  • 34
    • 31044439398 scopus 로고    scopus 로고
    • Effect of gender on customer loyalty: A relationship marketing approach
    • DOI 10.1108/02634500610641552
    • N. Ndubisi Effect of gender on customer loyalty: A relationship marketing approach Marketing Intelligence & Planning 24 1 2006 48 61 (Pubitemid 43118951)
    • (2006) Marketing Intelligence and Planning , vol.24 , Issue.1 , pp. 48-61
    • Ndubisi, N.O.1
  • 35
    • 17844372230 scopus 로고    scopus 로고
    • Prognostic personal credit risk model considering censored information
    • DOI 10.1016/j.eswa.2004.12.032, PII S0957417404001794
    • H.J. Noh, T.H. Roh, and I. Han Prognostic personal credit risk model considering censored information Expert System with Applications 28 4 2005 753 762 (Pubitemid 40583853)
    • (2005) Expert Systems with Applications , vol.28 , Issue.4 , pp. 753-762
    • Noh, H.J.1    Roh, T.H.2    Han, I.3
  • 36
    • 33645691822 scopus 로고    scopus 로고
    • Your loyalty program is betraying you
    • J. Nunes, and X. Dreze Your loyalty program is betraying you Harvard Business Review 84 4 2006 124
    • (2006) Harvard Business Review , vol.84 , Issue.4 , pp. 124
    • Nunes, J.1    Dreze, X.2
  • 37
    • 0038208108 scopus 로고    scopus 로고
    • Data modeling and data management for the biological enterprise
    • L. Raschid Data modeling and data management for the biological enterprise OMICS 7 1 2003 51 55 (Pubitemid 36667506)
    • (2003) OMICS A Journal of Integrative Biology , vol.7 , Issue.1 , pp. 51-55
    • Raschid, L.1
  • 39
    • 34748914002 scopus 로고    scopus 로고
    • Loyalty and rewards schemes: How much is your loyalty worth?
    • J. Rowley Loyalty and rewards schemes: How much is your loyalty worth? The Marketing Review 4 2004 2004 121 138
    • (2004) The Marketing Review , vol.4 , Issue.2004 , pp. 121-138
    • Rowley, J.1
  • 40
    • 23744463102 scopus 로고    scopus 로고
    • Building brand webs: Customer relationship management through the Tesco Clubcard loyalty scheme
    • DOI 10.1108/09590550510588361
    • J. Rowley Building brand webs: Customer relationship management through the Tesco Clubcard loyalty scheme International Journal of Retail and Distribution Management 33 3 2005 194 206 (Pubitemid 41137075)
    • (2005) International Journal of Retail and Distribution Management , vol.33 , Issue.3 , pp. 194-206
    • Rowley, J.1
  • 42
    • 0031537204 scopus 로고    scopus 로고
    • Loyalty programs and their impact on repeat-purchase loyalty patterns
    • PII S0167811697000220
    • B. Sharp, and A. Sharp Loyalty programs and their impact on repeat-purchase loyalty patterns International Journal of Research in Marketing 14 5 1997 473 486 (Pubitemid 127176885)
    • (1997) International Journal of Research in Marketing , vol.14 , Issue.5 , pp. 473-486
    • Sharp, B.1    Sharp, A.2
  • 43
    • 0002724782 scopus 로고
    • Selected Socioeconomic and demographic characteristics associated with purchasing involvement
    • M.E. Slama, and A. Tashchian Selected Socioeconomic and demographic characteristics associated with purchasing involvement The Journal of Marketing 49 1 1985 72 82
    • (1985) The Journal of Marketing , vol.49 , Issue.1 , pp. 72-82
    • Slama, M.E.1    Tashchian, A.2
  • 44
    • 36148951028 scopus 로고    scopus 로고
    • Searching customer patterns of mobile service using clustering and quantitative association rule
    • DOI 10.1016/j.eswa.2006.12.001, PII S0957417406003939
    • S. Sohn, and Y. Kim Searching customer patterns of mobile service using clustering and quantitative association rule Expert Systems with Applications 34 2 2007 1070 1077 (Pubitemid 350117477)
    • (2008) Expert Systems with Applications , vol.34 , Issue.2 , pp. 1070-1077
    • Sohn, S.Y.1    Kim, Y.2
  • 45
    • 19844362489 scopus 로고    scopus 로고
    • The effect of acquisition channels on customer loyalty and cross-buying
    • DOI 10.1002/dir.20033, Multichannel Marketing
    • P. Verhoef, and B. Donkers The effect of acquisition channels on customer loyalty and cross-buying Journal of Interactive Marketing 19 2 2005 31 43 (Pubitemid 40763468)
    • (2005) Journal of Interactive Marketing , vol.19 , Issue.2 , pp. 31-43
    • Verhoef, P.C.1    Donkers, B.2
  • 46
    • 68149163708 scopus 로고    scopus 로고
    • Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program
    • P. Vesel, and V. Zabkar Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program Journal of Retailing and Consumer Services 16 5 2009 396 406
    • (2009) Journal of Retailing and Consumer Services , vol.16 , Issue.5 , pp. 396-406
    • Vesel, P.1    Zabkar, V.2
  • 47
    • 34247187437 scopus 로고    scopus 로고
    • How effective are loyalty reward programs in driving share of wallet?
    • J. Wirtz, A. Mattila, and May. Lwin How effective are loyalty reward programs in driving share of wallet? Journal of Service Research 9 4 2007 327 334
    • (2007) Journal of Service Research , vol.9 , Issue.4 , pp. 327-334
    • Wirtz, J.1    Mattila, A.2    Lwin, M.3
  • 48
    • 0344980732 scopus 로고    scopus 로고
    • Internet retail customer loyalty: The mediating role of relational benefits
    • DOI 10.1108/09564230310500183
    • H. Yen, and K. Gwinner Internet retail customer loyalty: The mediating role of relational benefits International Journal of Service Industry Management 14 5 2003 483 500 (Pubitemid 37469061)
    • (2003) International Journal of Service Industry Management , vol.14 , Issue.5 , pp. 483-500
    • Yen, H.J.R.1    Gwinner, K.P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.