Hybrid relational-contractual governance for business process outsourcing

Journal of Management Information Systems

Volumn 29, Issue 2, 2012, Pages 213-256

  Rai, Arun ^a   Keil, Mark ^a   Hornyak, Rob ^b   Wüllenweber, Kim ^c  

^a GEORGIA STATE UNIVERSITY   (United States)

^b GEORGIA GWINNETT COLLEGE   (United States)

^c GOETHE UNIVERSITY   (Germany)

Author keywords

Business process outsourcing; Controls; Formal contract; Hybrid governance; Relational governance; Services

Indexed keywords

BUSINESS PROCESS OUTSOURCING; CONFLICT RESOLUTION; GOVERNANCE SYSTEMS; HYBRID GOVERNANCE; INFORMATION EXCHANGES; RELATIONAL GOVERNANCE; RELATIONAL MECHANISMS; SERVICES;

CONTROL; KNOWLEDGE MANAGEMENT;

OUTSOURCING;

EID: 84870587457     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222290208     Document Type: Article

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