Continuous quality improvement of IT processes based on reference models and process mining

15th Americas Conference on Information Systems 2009, AMCIS 2009

Volumn 10, Issue , 2009, Pages 6878-6885

  Gerke, Kerstin ^a   Tamm, Gerrit ^b  

^a SAP RESEARCH   (Germany)

^b HUMBOLDT UNIVERSITY   (Germany)

Author keywords

Compliance; IT Service; ITIL; Process management; Process mining; Quality management; Reference model

Indexed keywords

COMPLIANCE; IT SERVICES; ITIL; PROCESS MANAGEMENT; PROCESS MINING; REFERENCE MODELS;

DATA MINING; INFORMATION SYSTEMS; QUALITY MANAGEMENT;

MODELS;

EID: 84870365693     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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