Service level management - challenges and their relevance from the customers' point of view

16th Americas Conference on Information Systems 2010, AMCIS 2010

Volumn 7, Issue , 2010, Pages 5057-5065

  Unterharnscheidt, Philipp ^a   Kieninger, Axel ^a  

^a KARLSRUHE INSTITUTE OF TECHNOLOGY   (Germany)

Author keywords

IT Outsourcing; IT Service Management; Service Level Management

Indexed keywords

BUSINESS OPERATION; BUSINESS SUCCESS; CRITICAL FACTORS; IT OUTSOURCING; IT SERVICE MANAGEMENT; IT SERVICES; ON CURRENTS; QUALITATIVE STUDY; RESEARCH AGENDA; SERVICE LEVEL MANAGEMENT; SERVICE QUALITY;

ACCESS CONTROL; INFORMATION SYSTEMS; QUALITY OF SERVICE;

OUTSOURCING;

EID: 84870274904     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (18)

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