Information, technology, and information worker productivity: Task-level evidence

ICIS 2006 Proceedings - Twenty Seventh International Conference on Information Systems

Volumn , Issue , 2006, Pages 285-306

  Aral, Sinan ^a   Brynjolfsson, Erik ^a   Van Alstyne, Marshall ^b  

^a MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

^b BOSTON UNIVERSITY   (United States)

Author keywords

Information technology; Information worker; Multitasking; Production function; Productivity; Social networks; Task level evidence

Indexed keywords

EMAIL MESSAGES; FINE-GRAINED RELATIONSHIPS; HIGHLY-CORRELATED; INFORMATION FLOWS; INFORMATION SEEKING; INFORMATION SHARING; INFORMATION WORKERS; IT SKILLS; KEY TECHNOLOGIES; MULTI-STAGE MODELS; NEGATIVE CORRELATION; PRODUCTION FUNCTION; PROJECT COMPLETION; PROJECT-BASED; REVENUE GENERATION; SOCIAL NETWORKS; SYNCHRONOUS INFORMATION; TASK-LEVEL EVIDENCE; TECHNOLOGY USE; WORK PRACTICES;

COMMERCE; INDUSTRY; INFORMATION SYSTEMS; INFORMATION TECHNOLOGY; INFORMATION USE; MULTITASKING; PRODUCTIVITY; SOCIAL NETWORKING (ONLINE);

ECONOMICS;

EID: 84870201326     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (36)

1. Apte, U., Nath, H. "Size, structure and growth of the U.S. economy. " Center for Management in the Information Economy, Business and Information Technologies Project (BIT) Working Paper, December 2004.
2. Arrow, K.J. "The Economic Implications of Learning by Doing." Review of Economic Studies (29:3), June 1962, pp. 155-173.
3. Barua, A., C. H. Kriebel, Mukhopadhyay, T. "Information technology and business value: An analytical and empirical investigation. " Information Systems Research (6:1), March 1995, pp. 2-23.
4. Bernard, H.R., Killworth, P., & Sailor, L. "Summary of research on informant accuracy in network data and the reverse small world problem. " Connections, 1981, (4:2), pp. 11-25.
5. Bharadwaj, A. S., S. G. Bharadwaj, Konsynski, B.R. "Information technology effects on firm performance as measured by Tobin's q. " Management Science (45:7), June 1999, pp. 1008-1024.
6. Breusch, T., Pagan, A. "A simple test for heteroscedasticity and random coefficient variation. " Econometrica (47:5), September 1979, pp. 1287-1294.
7. Brynjolfsson, E., Hitt, L. "Paradox lost? Firm-level evidence on the returns to information systems spending. " Management Science (42:4), April 1996, pp. 541-558.
8. Brynjolfsson, E., Hitt, L. "Beyond computation: Information technology, organizational transformation and business performance. " Journal of Economic Perspectives (14:4), Fall 2000, pp. 23-48.
9. Bulkley, N., Van Alstyne, M. "Why Information Should Influence Productivity" in The Network Society: A Cross Cultural Perspective, Manuel Castells (Ed.), Edward Elgar Publishers, Northampton, MA, 2005, pp 145-173.
10. Burt, R. Structural Holes: The Social Structure of Competition. Harvard University Press, Cambridge, MA, 1992.
11. Coleman, J.S. "Social Capital in the Creation of Human Capital" American Journal of Sociology, (94), 1988, pp. S95-S120.
12. Cyert, R.M., March, J.G. A Behavioral Theory of the Firm, Malden, MA, Blackwell Publishers, 1963.
13. David, P.A. "The Dynamo and the Computer: A Historical Perspective on the Modern Productivity Paradox. " American Economic Review Papers and Proceedings (80:2), May 1990, pp. 355-361.
14. Dewan, S., Kraemer, K. "Information technology and productivity: evidence from country-level data. " Management Science (46:4), April 2000, pp. 548-562.
15. Freeman, L. "Centrality in social networks: Conceptual clarification. " Social Networks (1:3), 1979, pp. 215-234.
16. Galbraith, J.R. Designing Complex Organizations. Reading, MA, Addison-Wesley, 1973.
17. Gargiulo, M., M. Benassi "Trapped in your own net? Network cohesion, structural holes, and the adaptation of social capital. " Organization Science (11:2), March-April 2000, pp. 183-196.
18. Granovetter, M. "The strength of weak ties. " American Journal of Sociology (78:6), 1973, pp. 1360-1380.
19. Hansen, M. "The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. " Administrative Science Quarterly (44:1), March 1999, pp. 82-111.
20. Hansen, M. "Knowledge networks: Explaining effective knowledge sharing in multiunit companies. " Organization Science (13:3), May/June 2002, pp. 232-248.
21. Hinds, P.J., Kiesler, S. Distributed Work. Cambridge, MA. MIT Press, 2002.
22. Ichniowski, C., K. Shaw, Prennushi, G. "The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines. " American Economic Review (87:3), June 1997, pp. 291-313.
23. Jorgenson D., Stiroh, K. "U.S. Economic Growth at the Industry Level. " American Economic Review (90:2), May 2000, pp. 161-167.
24. Lazear, E. "Why is there mandatory retirement?" Journal of Political Economy (87:6), 1979, pp. 1261-1264.
25. McAfee, A. "The impact of enterprise technology adoption on operational performance: An empirical investigation. " Production and Operations Management Journal (11:1), Spring 2002, pp. 33-53.
26. Mukhopadhyay, T., R. Surendra, Srinivasan, K. "Information Technology Impact on Process Output and Quality. " Management Science (43:12), December 1997, pp. 1645-1659.
27. Pfeffer, J. Power in Organizations, Pitman, Boston, 1981.
28. Podolny, J., Baron, J. "Resources and relationships: Social networks and mobility in the workplace. " American Sociological Review (62:5), October 1997, pp. 673-693.
29. Reagans, R., E. Zuckerman "Networks, diversity, and productivity: The social capital of corporate R&D teams. " Organization Science (12:4), July-August 2001, pp. 502-517.
30. Rubinstein, J., D. Meyer, Evans, E. "Executive Control of Cognitive Processes in Task Switching. " Journal of Experimental Psychology: Human Perception and Performance (27:4), 2001, pp. 763-797.
31. Stiglitz, J. "The Contributions of the Economics of Information to Twentieth Century Economics. " Quarterly Journal of Economics (115:4), November 2000, pp. 1441-1478.
32. Szulanski, G. "Exploring internal stickiness: Impediments to the transfer of best practice within the firm. " Strategic Management Journal (17), Winter 1996, pp. 27-43.
33. Tuma, N.B., Hannan, M.T. Social Dynamics: Models and Methods. Academic Press, New York, 1984.
34. Van Alstyne, M. Zhang J. "EmailNet: A System for Automatically Mining Social Networks from Organizational Email Communication, " NAACSOS 2003
35. von Hippel, E. "Economics of Product Development by Users: The Impact of "Sticky" Local Information" Management Science (44:5), May 1998, pp. 629-644.
36. White, H. "A heteroscedasticity-consistent covariance matrix estimator and a direct test for heteroscedasticity. " Econometrica (48:4), May 1980, pp. 817-838.