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Volumn , Issue , 2006, Pages 80-91

The determinants of quality experiences in an emerging wine region

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Indexed keywords


EID: 84869764093     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (23)

References (19)
  • 1
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    • Wine tourism behaviour in the context of a motivational framework for wine regions and cellar doors
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    • (2004) Journal of Wine Research , vol.15 , Issue.1 , pp. 27-37
    • Alant, K.1    Bruwer, J.2
  • 2
    • 0042132378 scopus 로고    scopus 로고
    • The importance and role of the winery cellar door in the Australian wine industry
    • August
    • Bruwer, J. (2002) The importance and role of the winery cellar door in the Australian wine industry. The Australian and New Zealand Grapegrower and Winemaker, August, 96-99.
    • (2002) The Australian and New Zealand Grapegrower and Winemaker , pp. 96-99
    • Bruwer, J.1
  • 3
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    • Canberra Tourism and Events Corporation
    • Canberra Tourism and Events Corporation, Canberra, Australia.
    • Canberra Tourism and Events Corporation (2001) ACT Tourism Masterplan 2001-2005: ACT Wine Tourism Strategy. Canberra Tourism and Events Corporation, Canberra, Australia.
    • (2001) ACT Tourism Masterplan 2001-2005: ACT Wine Tourism Strategy
  • 4
    • 23144467868 scopus 로고    scopus 로고
    • Service quality at the cellar door: a comparison between regions
    • Charters, S. and O'Neill, M. (2001) Service quality at the cellar door: a comparison between regions. International Journal of Wine Marketing 13 (3), 7-17.
    • (2001) International Journal of Wine Marketing , vol.13 , Issue.3 , pp. 7-17
    • Charters, S.1    O'Neill, M.2
  • 5
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    • Measuring service quality: a re-examination and extension
    • Cronin, J. and Taylor, S. (1992) Measuring service quality: a re-examination and extension. Journal of Marketing 56, 55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.1    Taylor, S.2
  • 8
    • 84986155793 scopus 로고    scopus 로고
    • Service quality at the cellar door: implications for Western Australia's developing wine tourism industry
    • O'Neill, M. and Charters, S. (2000) Service quality at the cellar door: implications for Western Australia's developing wine tourism industry. Managing Services Quality 10 (2), 112-122.
    • (2000) Managing Services Quality , vol.10 , Issue.2 , pp. 112-122
    • O'Neill, M.1    Charters, S.2
  • 9
    • 84986018826 scopus 로고    scopus 로고
    • Wine production as a service experience-the effects of service quality on wine sales
    • O'Neill, M., Palmer, A. and Charters, S. (2002) Wine production as a service experience-the effects of service quality on wine sales. Journal of Service Marketing 16 (4), 342-362.
    • (2002) Journal of Service Marketing , vol.16 , Issue.4 , pp. 342-362
    • O'Neill, M.1    Palmer, A.2    Charters, S.3
  • 10
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V. and Berry, L. (1985) A conceptual model of service quality and its implications for future research. Journal of Marketing 49, 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 11
    • 0001261094 scopus 로고
    • Refinement and reassessment of the SERVQUAL scale
    • Parasuraman, A., Berry, L. and Zeithaml, V. (1991) Refinement and reassessment of the SERVQUAL scale. Journal of Retailing 67 (4), 420-451.
    • (1991) Journal of Retailing , vol.67 , Issue.4 , pp. 420-451
    • Parasuraman, A.1    Berry, L.2    Zeithaml, V.3
  • 12
    • 84890248286 scopus 로고    scopus 로고
    • Tourism New South Wales
    • Tourism New South Wales, Sydney, Australia.
    • Tourism New South Wales (2002) Wine tourism research-cellar door survey June 2002, Tourism New South Wales, Sydney, Australia.
    • (2002) Wine tourism research-cellar door survey June 2002
  • 16
    • 84890237298 scopus 로고    scopus 로고
    • Winemakers'Federation of Australia
    • (available at: accessed 30 June 2003).
    • Winemakers'Federation of Australia (2003a) The Cellar Door Experience 1-What do Visitors Expect? (available at: http://www. wfa.org.au/, accessed 30 June 2003).
    • (2003) The Cellar Door Experience 1-What do Visitors Expect?
  • 17
    • 84890160465 scopus 로고    scopus 로고
    • Winemakers'Federation of Australia
    • (available at: accessed 30 June 2003).
    • Winemakers'Federation of Australia (2003b) The Cellar Door Experience 2-Creating a Successful Cellar Door (available at: http://www.wfa.org.au/, accessed 30 June 2003).
    • (2003) The Cellar Door Experience 2-Creating a Successful Cellar Door
  • 18
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    • (available at: accessed 30 June 2003).
    • Winemakers'Federation of Australia (2003c) The Cellar Door Experience 3-Cellar Door Checklist (available at: http://www.wfa.org.au/, accessed 30 June 2003).
    • (2003) The Cellar Door Experience 3-Cellar Door Checklist
  • 19
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    • Is your tasting room ready for the crowds?
    • (available at: accessed 30 June 2003).
    • Winter, M. (2003) Is your tasting room ready for the crowds? Wine Business Monthly (available at: http://www.winebusiness.com/html/MonthleyArticle.cfm, accessed 30 June 2003).
    • (2003) Wine Business Monthly
    • Winter, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.