A study on the effects of service convenience and service quality on maintenance revisit intentions

Computer Standards and Interfaces

Volumn 35, Issue 2, 2013, Pages 187-194

  Chang, Mong Yuan ^a   Chen, Kuanchin ^b   Pang, Chuan ^c   Chen, Chien Min ^d   Yen, David C ^e  

^a MING CHUAN UNIVERSITY   (Taiwan)

^b WESTERN MICHIGAN UNIVERSITY   (United States)

^c MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Macao)

^d Technology Solutions Group   (Taiwan)

^e MIAMI UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Service convenience; Service quality

Indexed keywords

CONTEXTUAL APPLICATIONS; MANAGERIAL IMPLICATIONS; SERVICE CENTER; SERVICE CONVENIENCE; SERVICE QUALITY; SERVQUAL;

QUALITY OF SERVICE;

CUSTOMER SATISFACTION;

EID: 84869500262     PISSN: 09205489     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.csi.2012.08.002     Document Type: Article

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