This computer responds to user frustration

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 1999, Pages 242-243

  Klein, Jonathan ^a   Moon, Youngme ^b   Pieard, Rosalind W ^c  

^a IS Robotics Inc   (United States)

^b HARVARD BUSINESS SCHOOL   (United States)

^c MIT MEDIA LAB   (United States)

Author keywords

Affective computing; Empathetic interface; Frustration; Human centered design; Social interface; User emotion

Indexed keywords

AFFECTIVE COMPUTING; FRUSTRATION; HUMAN-CENTERED DESIGNS; SOCIAL INTERFACES; USER EMOTIONS;

HUMAN ENGINEERING;

HUMAN COMPUTER INTERACTION;

EID: 84869472143     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/632716.632866     Document Type: Conference Paper

References (4)

1. Amsel, A. (1992). Frustration Theory. Cambridge University Press, Canada.
2. Goleman, D. (1995). Emotional Intelligence. Bantam Books, New York.
3. Klein, J. (1998) Computer Response to User Frustration. MIT Masters Thesis, September 1998.
4. Reeves, B. and Nass, C. I. (1996). The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places. Cambridge University Press.