Customer service 2.0: Where social computing meets customer relations

Computer

Volumn 45, Issue 11, 2012, Pages 93-95

  Bi, Frank ^a   Konstan, Joseph A ^a  

^a UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Facebook; social computing; social networks

Indexed keywords

CUSTOMER RELATIONS; CUSTOMER SERVICES; FACEBOOK; PRIVATE SPACES; PUBLIC SPACE; SOCIAL COMPUTING; SOCIAL NETWORKS;

PUBLIC RELATIONS; SOCIAL NETWORKING (ONLINE);

SOCIAL SCIENCES COMPUTING;

EID: 84869466698     PISSN: 00189162     EISSN: None     Source Type: Trade Journal    
DOI: 10.1109/MC.2012.370     Document Type: Article

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