Practical observation skills for understanding users and their work in context

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 1999, Pages 106-107

  Dray, Susan M ^a  

^a Dray & Associates Inc   (United States)

Author keywords

Contextual Inquiry; Ethnography; Observation; Qualitative data; Tools and techniques; Usability; User data collection; User profiles; User centered design

Indexed keywords

CONTEXTUAL INQUIRY; ETHNOGRAPHY; OBSERVATION; QUALITATIVE DATA; TOOLS AND TECHNIQUES; USABILITY; USER CENTERED DESIGNS; USER DATA; USER PROFILE;

PSYCHOLOGY COMPUTING;

HUMAN ENGINEERING;

EID: 84869440865     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/632716.632784     Document Type: Conference Paper

References (6)

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2. Dray, S. & Mrazek, D. "A day in the life:" Studying context across cultures. In J. Nielsen & E. del Galdo, Eds. International User Interfaces. John Wiley & Sons, 1996.
3. Fetterman, D. Ethnography Step by Step. Newbury Park, CA: Sage, 1989
4. Greenbaum, J. & Kyng, M. Design at Work: Cooperative Design of Computer Systems. Hillsdale, NJ: Lawrence Erhlbaum, 1991.
5. Holtzblatt, K. & Beyer, H. Making Customer Centered Design Work for Teams. Communications of the ACM, October, 1993, Vol. 36, No, 1, pp. 92-104.
6. Spradley J. The Ethnographic Interview. New York: Holt Rinehart & Winston, 1979.