Toronto's 2-1-1 healthcare services for immigrant populations

American Journal of Preventive Medicine

Volumn 43, Issue 6 SUPPL.5, 2012, Pages

  Cortinois, Andrea A ^a   Glazier, Richard H ^a,b,c   Caidi, Nadia ^a   Andrews, Gavin ^d   Herbert Copley, Mary ^e   Jadad, Alejandro R ^a  

^a UNIVERSITY OF TORONTO   (Canada)

^b INSTITUTE FOR CLINICAL EVALUATIVE SCIENCES   (Canada)

^c ST MICHAEL'S HOSPITAL   (Canada)

^d MCMASTER UNIVERSITY   (Canada)

^e Policy and Stakeholder Relations   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CANADA; DOCTOR PATIENT RELATION; EDUCATIONAL STATUS; EMPOWERMENT; FEMALE; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH PERSONNEL ATTITUDE; HEALTH PRACTITIONER; HEALTH SERVICE; HEALTH SURVEY; HUMAN; IMMIGRANT; LANGUAGE; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; MIGRATION; PATIENT SATISFACTION; SEMI STRUCTURED INTERVIEW;

ADOLESCENT; ADULT; AGE FACTORS; AGED; DATA COLLECTION; DELIVERY OF HEALTH CARE; EDUCATIONAL STATUS; EMIGRANTS AND IMMIGRANTS; FEMALE; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; INFORMATION SERVICES; MALE; MIDDLE AGED; ONTARIO; PATIENT SATISFACTION; REFERRAL AND CONSULTATION; TELEPHONE; YOUNG ADULT;

EID: 84869411152     PISSN: 07493797     EISSN: 18732607     Source Type: Journal    
DOI: 10.1016/j.amepre.2012.08.010     Document Type: Article

References (28)

1. Cortinois AA. Supporting recent immigrants in their effort to access information on health and health-related services: the case of 2-1-1 Toronto. Doctoral dissertation, University of Toronto 2008.
2. Statistics Canada Canada's ethno-cultural portrait: the changing mosaic 2001 Census: analysis series 2003 Ministry of Industry Ottawa
3. Statistics Canada Census of Canada, 2001: Public use microdata files - individual files. Revision 2 April 26, 2006 Statistics Canada Ottawa Data liberation initiative, STC 95M0016XCB) [Online]
4. J. Asanin, K. Wilson "I spent nine years looking for a doctor": exploring access to health care among immigrants in Mississauga, Ontario, Canada Soc Sci Med 66 6 2008 1271 1283 (Pubitemid 351232112)
5. N. Caidi, D. Allard Social inclusion of newcomers to Canada: an information problem? Libr Inform Sci Res 27 3 2005 302 324 (Pubitemid 41487511)
6. L. Gelberg, R.M. Andersen, B.D. Leake The behavioral model for vulnerable populations: application to medical care use and outcomes for homeless people Health Serv Res 34 6 2000 1273 1302 (Pubitemid 30075409)
7. J.M. O'Mahony, T.T. Donnelly The influence of culture on immigrant women's mental health care experiences from the perspective of health care providers Issues Ment Health Nurs 28 5 2007 453 471
8. J.M. O'Mahony, T.T. Donnelly Health care providers' perspective of the gender influences on immigrant women's mental health care experiences Issues Ment Health Nurs 28 10 2007 1171 1188
9. D. Reynolds Cervical cancer in Hispanic/Latino women Clin J Oncol Nurs 8 2 2004 146 150
10. J. Sadavoy, R. Meier, A.Y. Ong Barriers to access to mental health services for ethnic seniors: the Toronto study Can J Psychiatry 49 3 2004 192 199 (Pubitemid 38506498)
11. M. Sheikh-Mohammed, C.R. MacIntyre, N.J. Wood, J. Leask, D. Isaacs Barriers to access to health care for newly resettled Sub-Saharan refugees in Australia Med J Aust 185 11-12 2006 594 597 (Pubitemid 46070930)
12. Z. Wu, M.J. Penning, C.M. Schimmele Immigrant status and unmet health care needs Can J Public Health 96 5 2005 369 373 (Pubitemid 41448250)
13. J. Changrani, F. Gany Online cancer education and immigrants: effecting culturally appropriate websites J Cancer Educ 20 3 2005 183 186 (Pubitemid 41243570)
14. S.R. Cotten, S.S. Gupta Characteristics of online and offline health information seekers and factors that discriminate between them Soc Sci Med 59 9 2004 1795 1806 (Pubitemid 39093781)
15. D.H. Gustafson, F.M. McTavish, W. Stengle, D. Ballard, E. Jones, K. Julesberg Reducing the digital divide for low-income women with breast cancer: a feasibility study of a population-based intervention J Health Commun 10 1S 2005 173 193 (Pubitemid 43041765)
16. L. Hoffman-Goetz, N.L. Breen, H. Meissner The impact of social class on the use of cancer screening within three racial/ethnic groups in the U.S. Ethn Dis 8 1 1998 43 51 (Pubitemid 128597957)
17. D.P. Lorence, H. Park Study of education disparities and health information seeking behavior Cyberpsychol Behav 10 1 2007 149 151 (Pubitemid 46385795)
18. D.P. Lorence, H. Park, S. Fox Racial disparities in health information access: resilience of the digital divide J Med Syst 30 4 2006 241 249 (Pubitemid 44265776)
19. E.A. Miller, D.M. West Characteristics associated with use of public and private web sites as sources of health care information: results from a national survey Med Care 45 3 2007 245 251
20. A. Montazeri, S. Haghighat, M. Vahdani, S. Jarvandi, I. Harirchi Evaluation of a national breast cancer information service: the Iranian experience Support Care Cancer 7 3 1999 154 157 (Pubitemid 29187563)
21. E. Renahy, P. Chauvin Internet uses for health information seeking: A literature review Rev Epidemiol Sante Publique 54 3 2006 263 275 (Pubitemid 43979359)
22. S.M. Underwood, D. Hoskins, T. Cummins, K. Morris, A. Williams Obstacles to cancer care: focus on the economically disadvantaged Oncol Nurs Forum 21 1 1994 47 52
23. J.M. Willis, J.M. Macri, J. Simo, K.J. Anstrom, D.F. Lobach Perceptions about use of a patient Internet portal among Medicaid beneficiaries AMIA Annu Symp Proc 1145 2006
24. J. Abe-Kim, D.T. Takeuchi, S. Hong, N. Zane, S. Sue, M.S. Spencer Use of mental-health related services among immigrant and U.S.-born Asian American: results from the National Latino and Asian American Study Am J Public Health 97 1 2007 91 98 (Pubitemid 46067688)
25. R.E. Booth, C.F. Kwiatkowski, G. Weissman Health-related service utilization and HIV risk behaviors among HIV infected injection drug users and crack smokers Drug Alcohol Depend 55 1-2 1999 69 78 (Pubitemid 29222005)
26. W.E. Weller, C.S. Minkovitz, G.F. Anderson Utilization of medical and health-related services among school-age children and adolescents with special health care needs (1994 National Health Interview Survey on Disability [NHIS-D] Baseline Data) Pediatrics 112 3Pt 1 2003 593 603 (Pubitemid 37082113)
27. FindHelp Information Services About 211 Toronto www.211toronto.ca/about- 211.jsp
28. R.S. Taylor Information use environments Progr Commun Sci 10 1991 217 255