Business process redesign in information technology incident management: A teaching case

ACIS 2005 Proceedings - 16th Australasian Conference on Information Systems

Volumn , Issue , 2005, Pages

  Bandara, Wasana ^a   Rosemann, Michael ^a   Cornes, Jamie ^b  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^b Suncorp Australia   (Australia)

Author keywords

Business process management; Information technology infrastructure library (ITIL); Reference models; Teaching case

Indexed keywords

BUSINESS PROCESS MANAGEMENT; BUSINESS PROCESS REDESIGN; INCIDENT MANAGEMENT; INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL); INNOVATIVE TEACHING; IT INCIDENT MANAGEMENTS; REFERENCE MODELS; TARGET AUDIENCE;

INFORMATION SYSTEMS;

ENTERPRISE RESOURCE MANAGEMENT;

EID: 84869141851     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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