A generic SLA semantic model for the execution management of e-business outsourcing contracts

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2455 LNCS, Issue , 2002, Pages 363-376

  Ward, Christopher ^a   Buco, Melissa J ^a   Chang, Rong N ^a   Luan, Laura Z ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INFORMATION MANAGEMENT; PETROLEUM RESERVOIR EVALUATION; QUALITY CONTROL; SEMANTICS; COMMERCE;

CONTRACT EXECUTION; DEVELOPMENT EXPERIENCES; EXECUTION MANAGEMENT; OUTSOURCING SERVICES; QUALITY MEASUREMENTS; RESOURCE MANAGEMENT; SERVICE-LEVEL GUARANTEES; SYSTEM CONFIGURATIONS;

OUTSOURCING;

EID: 84867298272     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-45705-4_38     Document Type: Conference Paper

References (10)

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