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Volumn 2455 LNCS, Issue , 2002, Pages 363-376

A generic SLA semantic model for the execution management of e-business outsourcing contracts

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INFORMATION MANAGEMENT; PETROLEUM RESERVOIR EVALUATION; QUALITY CONTROL; SEMANTICS; COMMERCE;

EID: 84867298272     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-45705-4_38     Document Type: Conference Paper
Times cited : (23)

References (10)
  • 3
    • 77950626729 scopus 로고    scopus 로고
    • Foundations of service level management
    • Sturm, R., Morris, W. and Jander, M., "Foundations of Service Level Management", SAMS, 2000.
    • (2000) SAMS
    • Sturm, R.1    Morris, W.2    Jander, M.3
  • 4
    • 84867313014 scopus 로고    scopus 로고
    • A white paper on service level agreement
    • ASPIC Best Practices Committee November
    • ASPIC Best Practices Committee, "A White Paper on Service Level Agreement", Application Service Provider Industry Consortium, November 2000.
    • (2000) Application Service Provider Industry Consortium
  • 6
    • 84867313351 scopus 로고    scopus 로고
    • UUNET
    • UUNET, "USA Colocation SLA", http://www1.worldcom.com/us/legal/ sla/servicessupported/
    • USA Colocation SLA
  • 7
    • 84867313349 scopus 로고    scopus 로고
    • ITAA Information Technology Association of America
    • ITAA, "ITAA ASP Service Level Agreement (SLA) Library", Information Technology Association of America, http://www.itaa.org/asp/
    • ITAA ASP Service Level Agreement (SLA) Library
  • 8
    • 62949199118 scopus 로고    scopus 로고
    • EarthLink
    • EarthLink, "Service Agreement", EarthLink, http://www. earthlink.net/biz/broadband/dedicated/agreement/
    • Service Agreement
  • 9
    • 84942238281 scopus 로고    scopus 로고
    • Service level agreement between JISC and UKERNA
    • UKERNA April
    • UKERNA, "Service Level Agreement Between JISC and UKERNA". UKERNA, April 2001, http://www.jisc-tau.ac.uk/sla/ukerna
    • (2001) UKERNA


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.