Automatic customer feedback processing: Alarm detection in open question spoken messages

Proceedings of the Annual Conference of the International Speech Communication Association, INTERSPEECH

Volumn , Issue , 2008, Pages 475-478

  Camelin, Nathalie ^a   Damnati, Geraldine ^b   Bechet, Frederic ^a   De Mori, Renato ^a  

^a UNIVERSITY OF AVIGNON   (France)

^b ORANGE LABS   (France)

Author keywords

Automatic speech recognition; Confidence measures; Speech mining; Speech understanding

Indexed keywords

ALARM DETECTION; AUTOMATIC SPEECH RECOGNITION; CALL CENTERS; CLASSIFICATION SCHEME; CONFIDENCE MEASURE; CONFIDENCE SCORE; CUSTOMER FEEDBACK; FIELD TRIAL; ROBUST DETECTION; ROBUSTNESS ISSUES; SPEECH UNDERSTANDING; SPOKEN FEEDBACK; SPOKEN LANGUAGE UNDERSTANDING;

ALARM SYSTEMS; CUSTOMER SATISFACTION; FEATURE EXTRACTION; FEEDBACK; SALES; SPEECH COMMUNICATION; SURVEYS;

SPEECH RECOGNITION;

EID: 84867227660     PISSN: None     EISSN: 19909772     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (7)

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