A global customer experience management architecture

2012 Future Network and Mobile Summit, FutureNetw 2012

Volumn , Issue , 2012, Pages

  Cuadra Sánchez, Antonio ^a   Cutanda Rodríguez, Mar ^a   Pérez Mateos, Ismael ^b   Aurelius, Andreas ^c   Brunnström, Kjell ^c   Laulajainen, Jukka Pekka ^d   Varela, Martín ^d   López De Vergara, Jorge E ^e  

^a Parque Tecnológico de Boecillo ^*  (Spain)

^b DYCEC SA   (Spain)

^c ACREO AB   (Sweden)

^d VTT TECHNICAL RESEARCH CENTRE OF FINLAND   (Finland)

^e Naudit HPCN   (Spain)

Author keywords

Monitoring; network management; OSS; probes; QoE; QoS

Indexed keywords

CONTROL LEVEL; CUSTOMER EXPERIENCE; DATA COLLECTORS; MANAGEMENT SYSTEMS; OSS; QOE; QUALITY OF EXPERIENCE (QOE); TRAFFIC MONITOR;

DIGITAL STORAGE; MONITORING; NETWORK MANAGEMENT; PROBES; QUALITY OF SERVICE;

NETWORK ARCHITECTURE;

EID: 84867194364     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (10)

1. A. Aurelius, M. Kihl, F. Mata et al, "TRAMMS: Monitoring the evolution of residential broadband Internet traffic", Future Network and Mobile Summit, 2010.
2. P. Engeldrum, "Psychometric Scaling: A Toolkit for Imaging Systems Development, Imcotek Press, Winchester; MA, USA (2000).
3. A. Cuadra, S. Fleece, S. Shamir, D. Milham, "Lighting up the quality of experience", ETSI Workshop on QoE, Sophia Antipolis, France, September 2010.
4. TeleManagement Forum TR 148 Technical Report "Managing the Quality of Customer Experience", September 2009.
5. N. Staelens, I. Sedano, M. Barkowsky, L. Janowski "Brunnström, K., and Le Callet, P., "Standardized Toolchain and Model Development for Video Quality Assessment - The Mission of the Joint Effort Group in VQEG", Proc 3rd QoMEX, (2011).
6. A. Cuadra, J. Lopez de Vergara, M. Cutanda, J. Aracil et al. "Traffic monitoring for assuring quality of advanced services in Future Internet", Conference on Wired/Wireless Internet Communications (WWIC), June 2011, Barcelona, Spain.
7. A. Cuadra, M. del Mar Cutanda et al. "OMEGA-Q: A platform for measuring, troubleshooting and monitoring the quality of IPTV services", Symposium on Integrated Network Management (IM), May 23-27 2011, Dublin, Ireland.
8. M. Fiedler, T. Hossfeld, P. Tran-Gia, "A generic quantitative relationship between quality of experience and quality of service," Network, IEEE , vol.24, no.2, pp.36-41, March-April 2010
9. A. Cuadra, M. Cutanda, "The role of the Quality of Experience in Human-Computer Interaction", XXI Conference Telecom I+D, September 2011, Santander, Spain.
10. M. Varela, J-P. Laulajainen, "QoE-driven mobility management - Integrating the users' quality perception into network-level decision making", Workshop on Quality of Multimedia Experience (QoMEX) Sep 7-9 2011, Mechelen, Belgium.