System of requisite knowledge for service engagement transformation

2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12

Volumn , Issue , 2012, Pages 175-180

  Rai, Veerendra K ^a  

^a TATA CONSULTANCY SERVICES   (India)

Author keywords

current state; desired state; requisite knowledge; service engagement; transformation

Indexed keywords

DESIRED STATE; META MODEL; REQUISITE KNOWLEDGE; SERVICE ENGAGEMENT; SPECIAL POSITIONS; SYSTEMS THINKING; TRANSFORMATION; TRANSFORMATION DOMAIN; VARIATIONS RANGES;

EID: 84866684892     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2012.6252216     Document Type: Conference Paper

References (6)

1. Transitioning from Staff augmentation model to Managed services Model. Research Summary, www.neoIT.com, volume 5, Issue 2, 2007.
2. J. Clerk Maxwell, A Treatise on Electricity and Magnetism, 3rd ed., vol. 2. Oxford: Clarendon, 1892, pp.68-73.
3. Why Managed services and why not staff augmentation. Ensuring companies derive the most value, including flexibility and skill access, from IT service providers. © 2010 CGI Group Inc., 2010.
4. The Outsourcing engagement model as a strategic element in expanding share of buyer's wallet.
5. Why can't you skip the As-Is Process Analysis. http://fluxicon.com/blog/ 2011/01/dont-skip-as-is/
6. Petter Gottschalk and Hans Solli-Saether, "Managing Succeful IT Outsourcing Relationship", Norwegian School of Management Norway.