The Influence of Friends' Instant Messenger Status on Individuals' Coping and Support-Seeking

Communication Studies

Volumn 63, Issue 5, 2012, Pages 536-553

  Feng, Bo ^a   Hyun, Min Jung ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b NONE   (South Korea)

Author keywords

Coping; Instant Messenger; Online Status; Social Presence; Support Seeking

Indexed keywords

EID: 84866296679     PISSN: 10510974     EISSN: 17451035     Source Type: Journal    
DOI: 10.1080/10510974.2011.649443     Document Type: Article

References (72)

1. Arbuckle, N. W., & de Vries, B. (1995). The long-term effects of later life spousal and parental bereavement on personal functioning. The Gerontologist, 35, 637-647.
2. Bandura, A. (1994). Self-efficacy. In V. S. Ramachaudran (Ed.), Encyclopedia of human behavior (, 4th ed., pp. 71-81). New York, NY: Academic Press.
3. Biocca, F., Harms, C., & Burgoon, J. K. (2003). Presence, 12, 456-480.
4. Blank, T. O., Schmidt, S. D., Vangsness, S. A., Monteiro, A. K., & Santagata, P. V. (2010). Differences among breast and prostate cancer online support groups. Computers in Human Behavior, 26, 1400-1404.
5. Burleson, B. R., & MacGeorge, E. L. (2002). Supportive communication. In M. L. Knapp & J. A. Daly (Eds.), Handbook of interpersonal communication (, 3rd ed., pp. 374-424). Thousand Oaks, CA: Sage.
6. Canty-Mitchell, J., & Zimet, G. D. (2000). Psychometric properties of the multidimensional scale of perceived social support in urban adolescents. American Journal of Community Psychology, 28, 391-400.
7. Caplan, S. E., Perse, E. M., & Gennaria, J. E. (2007). Computer-mediated technology and social interaction. In C. A. Lin & D. J. Atkin (Eds.), Communication technology and social change: Theory and implications (pp. 39-57).
8. Carver, C. S., & Scheier, M. F. (1994). Situational coping and coping dispositions in a stressful transaction. Journal of Personality and Social Psychology, 66, 184-195.
9. Cassell, J., Sullivan, J., Prevost, S., & Churchill, E. (Eds.). (2000). Embodied conversational agents. Cambridge, MA: The MIT Press.
10. Cohen, S., & Williamson, G. (1988). Perceived stress in a probability sample of the United States. In S. Spacapan & S. Oskamp (Eds.), The social psychology of health: Claremont Symposium on applied social psychology. Newbury Park, CA: Sage.
11. Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98, 310-357.
12. Conn, M. K., & Peterson, C. (1989). Social support: Seek and ye shall find. Journal of Social and Personal Relationships, 6, 345-358.
13. Cortina, L. M. (2004). Hispanic perspectives on sexual harassment and social support. Personality and Social Psychology Bulletin, 30, 570-584.
14. Coulson, N. S. (2005). Receiving social support online: An analysis of a computer-mediated support group for individuals living with irritable bowel syndrome. Cyber Psychology & Behavior, 8, 580-584.
15. Coulson, N. S., Buchanan, H., & Aubeeluck, A. (2007). Social support in cyberspace: A content analysis of communication within a Huntington's disease online support group. Patient Education and Counseling, 68, 173-178.
16. Cummings, J., Sproull, L., & Kiesler, S. B. (2002). Beyond hearing: Where real-world and online support meet. Group Dynamics: Theory, Research and Practice, 6, 78-88.
17. Cunningham, M. R., & Barbee, A. P. (2000). Social support. In C. Hendrick & S. S. Hendrick (Eds.), Close relationship: A sourcebook (pp. 273-286). Thousand Oaks, CA: Sage.
18. Eichhorn, K. C. (2008). Soliciting and providing social support over the Internet: An investigation of online eating disorder support groups. Journal of Computer-Mediated Communication, 14, 67-78.
19. Epley, S. W. (1974). Reduction of the behavioral effects of aversive stimulation by the presence of companions. Psychological Bulletin, 81, 271-283.
20. Faulhaber, G. (2002). Network effects and merger analysis: Instant messaging and the AOL-Time Warner case. Telecommunications Policy, 26, 311-333.
21. Folkman, S., & Lazarus, R. S. (1985). If it changes it must be a process: A study of emotion and coping during three stages of a college examination. Journal of Personality and Social Psychology, 48, 150-170.
22. Grinter, R. E., & Palen, L. (2002). Instant messaging in teen life. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW 2002). New York, NY: ACM Press.
23. Gross, A. E., & McMullen, P. A. (1982). The help-seeking process. In V. Derlega & J. Grzelak (Eds.), Cooperation and helping behavior: Theories and research (pp. 305-326). New York, NY: Academic Press.
24. Gross, E. F., Juvonen, J., & Gable, S. L. (2002). Internet use and well-being in adolescence. Journal of Social Issues, 58, 75-90.
25. Gruenewald, T. L., & Seeman, T. E. (2010). Social support and physical health: Links and mechanisms. In A. Steptoe (Ed.), Handbook of behavioral medicine (pp. 224-236). New York, NY: Springer Science.
26. Heeter, C. (1992). Being there: The subjective experience of presence. Presence: Teleoperators and Virtual Environments, 1, 262-271.
27. Heller, K., & Swindle, R. W. (1983). Social networks, perceived social support, and coping with stress. In R. D. Felner, L. A. Jason, J. N. Moritsugu & S. S. Farber (Eds.), Preventive psychology: Theory, research and practice (pp. 87-103). New York, NY: Pergamon Press.
28. Hennessy, M. B. (1997). Hypothalamic-pituitary-adrenal responses to brief social separation. Neuroscience and Biobehavioral Reviews, 21, 11-29.
29. Hu, Y., Wood, F. J., Smith, V., & Westbrook, N. (2004). Friendships through IM: Examining the relationship between instant messaging and intimacy. Journal of Computer-Mediated Communication, 10, 38-48.
30. Huguet, P., Galvaing, M. P., Monteil, J. M., & Dumas, F. (1999). Social presence effects in the Stroop task: Further evidence for an attentional view of social facilitation. Journal of Personality and Social Psychology, 77, 1011-1025.
31. Kessler, R. C. (1992). Perceived support and adjustment to stress. In H. O. P. Veiel & U. Baumann (Eds.), The meaning and measurement of social support (pp. 259-271). New York, NY: Hemisphere.
32. Kiesler, S., Siegel, J., & McGuire, T. (1984). Social psychological aspects of computer-mediated communication. American Psychologist, 39, 1123-1134.
33. Lakey, B., & Cohen, S. (2000). Social support theory and measurement. In S. Cohen, L. G. Underwood, & B. H. Gottlieb (Eds.), Social support measurement and intervention: A guide for health and social scientists (pp. 29-52). New York, NY: Oxford University Press.
34. Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer.
35. Lee, K. C., & Perry, S. D. (2004). Student instant message use in a ubiquitous computing environment: Effects of deficient self-regulation. Journal of Broadcasting and Electronic Media, 48, 399-420.
36. Levine, S. (1993). The influence of social factors on the response to stress. Psychotherapy and Psychosomatics, 60, 33-38.
37. MacGeorge, E. L., Feng, B., Butler, G. L., & Budarz, S. K. (2004). Understanding advice in supportive interactions: Beyond the facework and message evaluation paradigm. Human Communication Research, 30, 42-70.
38. MacKinnon, D. P., & Dwyer, J. H. (1993). Estimating mediated effects in prevention studies. Evaluation Review, 17, 144-158.
39. MacKinnon, D. P., Lockwood, C. M., & Williams, J. (2004). Confidence limits for the indirect effect: Distribution of the product and resampling methods. Multivariate Behavioral Research, 39, 99-128.
40. Marketwire. (2006, September 18). Corporate IM use shows strong uptake in 2006, enterprise IM market growing at a rate of 22%. Retrieved from http://findarticles.com/p/articles/mi_pwwi/is_200609/ai_n16730378
41. McKenna, K. Y. A., & Bargh, J. A. (2000). Plan 9 from cyberspace: The implications of the Internet for personality and social psychology. Personality and Social Psychology Review, 4, 57-75.
42. Nardi, B. A., Whittaker, S., & Bradner, E. (2000). Interaction and outeraction: Instant messaging in action. Proceedings of Conference on Computer Supported Cooperative Work (CSCW). New York, NY: ACM Press.
43. Neo, R. L., & Skoric, M. M. (2009). Problematic instant messaging use. Journal of Computer-Mediated Communication, 14, 627-657.
44. Norberg, A. L., Lindblad, F., & Boman, K. K. (2006). Support-seeking, perceived support, and anxiety in mothers and fathers after children's cancer treatment. Psycho-Oncology, 15, 335-343.
45. Payne, V., & Kiel, J. M. (2005). Web-based communication to enhance outcomes: A case study in patient relations. Journal of Healthcare Information Management, 19, 56-63.
46. Peterson, L., Mori, L., & Carter, P. (1985). The role of family in children's responses to stressful medical procedures. Journal of Clinical Child Psychology, 14, 98-104.
47. Pierce, G. R. (1994). The quality of relationships inventory: Assessing the interpersonal context of social support. In B. R. Burleson, T. L. Albrecht, & I. G. Sarason (Eds.), Communication of social support: Messages, interactions, and relationships, and community (pp. 247-264). Thousand Oaks, CA: Sage.
48. Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36, 717-731.
49. Preacher, K. J., & Hayes, A. F. (2008). Asymptomatic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 879-891.
50. Quan-Haase, A. (2008). Instant messaging on campus: Use and integration in university students' everyday communication. The Information Society, 24, 105-115.
51. Ramirez, A., Jr., Dimmick, J., Feaster, J., & Lin, S. (2008). Revisiting interpersonal media competition: The gratification niches of instant messaging, e-mail, and the telephone. Communication Research, 35, 529-547.
52. Reeves, B., & Nass, C. (1996). The media equation: How people treat computers, television, and new media like real people and places. New York: Cambridge University Press.
53. Rook, K. S. (2009). Gaps in social support resources in later life: An adaptational challenge in need of further research. Journal of Social and Personal Relationships, 26, 103-112.
54. Rukstahs, M. R., & French, J. A. (2005). Vocal buffering of the stress response: Exposure to conspecific vocalizations moderates urinary cortisol excretion in isolated marmosets. Hormones and Behavior, 47, 1-7.
55. Sarason, B. R., Sarason, I. G., & Gurung, R. A. R. (1997). Close personal relationships and health outcomes: A key to the role of social support. In S. Duck (Ed.), Handbook of personal relationships (, 2nd ed., pp. 547-573). Chichester, United Kingdom: Wiley.
56. Sarason, I. G., & Sarason, B. R. (2009). Social support: Mapping the construct. Journal of Social and Personal Relationships, 26, 113-120.
57. Schachter, S. (1959). The psychology of affiliation. Palo Alto, CA.: Stanford University Press.
58. Schulz, P. J., Rubinelli, S., Zufferey, M. C., & Hartung, U. (2010). Coping with chronic lower back pain: Designing and testing the online tool ONESELF. Journal of Computer-Mediated Communication, 15, 625-645.
59. Sheffield, D., & Carroll, D. (1994). Social support and cardiovascular reactions to active laboratory stressors. Psychology & Health, 9, 305-316.
60. Shiu, E., & Lenhart, A. (2004). How Americans use instant messaging. Washington, DC: Pew Internet & American Life Project. Retrieved from http://www.pewInternet.org/pdfs/PIP_Instantmessage_Report.pdf
61. Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications. New York, NY: John Wiley & Sons.
62. Soussignan, R., & Schaal, B. (1996). Children's facial responsiveness to odors: Influences of hedonic valence of odor, gender, age and social presence. Developmental psychology, 32, 367-379.
63. Swickert, R. J., Hittner, J. B., Harris, J. L., & Herring, J. A. (2002). Relationships among Internet use, personality, and social support. Computers in Human Behavior, 18, 437-451.
64. Uchino, B. N. (2006). Social support and health: A review of physiological processes potentially underlying links to disease outcomes. Journal of Behavioral Medicine, 29, 377-387.
65. Uchino, B. N. (2009). Understanding the links between social support and physical health: A life-span perspective with emphasis on the separability of perceived and received support. Perspectives on Psychological Science, 4, 236-255.
66. Valle, R., Yamada, A. M., & Barrio, C. (2004). Ethnic differences in social network help-seeking strategies among Latino and Euro-American dementia caregivers. Aging and Mental Health, 8, 535-543.
67. Vaux, A. (1990). An ecological approach to understanding and facilitating social support. Journal of Personal and Social Relationships, 7, 507-518.
68. Walther, J. B., & Parks, M. R. (2002). Cues filtered out, cues filtered in: Computer-mediated communication and relationships. In M. L. Knapp & J. A. Daly (Eds.), Handbook of interpersonal communication (, 3rd ed., pp. 529-563). Thousand Oaks, CA: Sage.
69. Wethington, E., & Kessler, R. C. (1986). Perceived support, received support, and adjustment to stressful life events. Journal of Health and Social Behavior, 27, 78-89.
70. Wills, T. A., & Shinar, O. (2000). Measuring perceived and received social support. In S. Cohen, L. G. Underwood & B. H. Gottlieb (Eds.), Social support measurement and intervention (pp. 86-135). New York, NY: Oxford University Press.
71. Wright, K. B. (2008). Increasing health-related social support. In J. C. Parker & E. L. Thorson (Eds.), Health care and rehabilitation in America: Communication in the new media landscape (pp. 243-265). New York, NY: Springer.
72. Xie, B. (2008). Multimodal computer-mediated communication and social support among older Chinese Internet users. Journal of Computer-Mediated Communication, 13, 728-750.