Does Patient Perception of Pain Control Affect Patient Satisfaction Across Surgical Units in a Tertiary Teaching Hospital?

American Journal of Medical Quality

Volumn 27, Issue 5, 2012, Pages 411-416

  Hanna, Marie N ^a   González Fernández, Marlís ^a   Barrett, Ashlea D ^a   Williams, Kayode A ^a   Pronovost, Peter ^a  

^a JOHNS HOPKINS UNIVERSITY   (United States)

Author keywords

HCAHPS survey; pain control; pain management; patient satisfaction

Indexed keywords

ADULT; AGED; ANALGESIA; ARTICLE; FEMALE; HOSPITAL DEPARTMENT; HUMAN; INFORMATION PROCESSING; MALE; MIDDLE AGED; NOCICEPTION; PAIN ASSESSMENT; PATIENT SATISFACTION; STATISTICAL MODEL; STATISTICS; TEACHING HOSPITAL; TERTIARY HEALTH CARE; UNITED STATES;

ADULT; AGED; BALTIMORE; DATA COLLECTION; FEMALE; HOSPITALS, TEACHING; HUMANS; LOGISTIC MODELS; MALE; MIDDLE AGED; PAIN MANAGEMENT; PAIN MEASUREMENT; PAIN PERCEPTION; PATIENT SATISFACTION; SURGERY DEPARTMENT, HOSPITAL; TERTIARY CARE CENTERS;

EID: 84866278952     PISSN: 10628606     EISSN: 1555824X     Source Type: Journal    
DOI: 10.1177/1062860611427769     Document Type: Article

References (27)

1. Jha AK,Orav EJ,Zheng J,Epstein AM.Patients' perception of hospital care in the United States.N Engl J Med. 2008;359:1921-1931.
2. Acute Pain Management: Operative or Medical Procedures and Trauma. Clinical Practice Guideline. Rockville, MD: US Department of Health and Human Services; 1992:.
3. Koo PJ.Addressing stakeholders' needs: economics and patient satisfaction.Am J Health Syst Pharm. 2007;64 (6, suppl 4): S11-S15.
4. Castle NG,Brown J,Hepner KA,Hays RD.Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care.Health Serv Res. 2005;40:1996-2017.
5. Giordano LA,Elliott MN,Goldstein E,Lehrman WG,Spencer PA.Development, implementation, and public reporting of the HCAHPS survey.Med Care Res Rev. 2010;67:27-37.
6. Centers for Medicare & Medicaid Services. HCAHPS: hospital care quality information from the consumer perspective. http://www.hcahpsonline.org. Accessed October 18, 2011.
7. Schoenfelder T,Klewer J,Kugler J.Factors associated with patient satisfaction in surgery: the role of patients' perceptions of received care, visit characteristics, and demographic variables.J Surg Res. 2010;164:e53-e59.
8. Quintana JM,Gonzalez N,Bilbao A, et al.Predictors of patient satisfaction with hospital health care.BMC Health Serv Res. 2006;6:102.
9. Elliott MN,Lehrman WG,Goldstein E,Hambarsoomian K,Beckett MK,Giordano LA.Do hospitals rank differently on HCAHPS for different patient subgroups?.Med Care Res Rev. 2010;67:56-73.
10. Carpenter RL,Abram SE,Bromage PR,Rauck RL.Consensus statement on acute pain management.Reg Anesth. 1996;21:152-156.
11. Practice guidelines for acute pain management in the perioperative setting: an updated report by the American Society of Anesthesiologists Task Force on Acute Pain Management.Anesthesiology. 2004;100:1573-1581.
12. Apfelbaum JL,Chen C,Mehta SS,Gan TJ.Postoperative pain experience: results from a national survey suggest postoperative pain continues to be undermanaged.Anesth Analg. 2003;97:534-540.
13. Benhamou D,Berti M,Brodner G, et al.Postoperative Analgesic THerapy Observational Survey (PATHOS): a practice pattern study in 7 central/southern European countries.Pain. 2008;136:134-141.
14. MacDavitt K,Chou SS,Stone PW.Organizational climate and health care outcomes.Jt Comm J Qual Patient Saf. 2007;33:45-56.
15. Downey-Ennis K.Having the patient at the heart of service delivery together with evidence-based.Int J Health Care Qual Assur. 2009;22:661-662.
16. Pronovost PJ,Faden RR.Setting priorities for patient safety: ethics, accountability, and public engagement.JAMA. 2009;302:890-891.
17. Sexton JB,Paine LA,Manfuso J, et al.A check-up for safety culture in "my patient care area.".Jt Comm J Qual Patient Saf. 2007;33:699 645-703.
18. Berenholtz SM,Pustavoitau A,Schwartz SJ,Pronovost PJ.How safe is my intensive care unit? Methods for monitoring and measurement.Curr Opin Crit Care. 2007;13:703-708.
19. Pronovost PJ,King J,Holzmueller CG, et al.A web-based tool for the Comprehensive Unit-based Safety Program (CUSP).Jt Comm J Qual Patient Saf. 2006;32:119-129.
20. Pronovost PJ,Weast B,Rosenstein B, et al.Implementing and validating a comprehensive unit-based safety program.J Patient Saf. 2005;1:33-40.
21. Watson SR,George C,Martin M,Bogan B,Goeschel C,Pronovost PJ.Preventing central line-associated bloodstream infections and improving safety culture: a statewide experience.Jt Comm J Qual Patient Saf. 2009;35:593-597.
22. Hickson GB,Pichert JW,Federspiel CF,Clayton EW.Development of an early identification and response model of malpractice prevention.Law Contemp Probl. 1997;60:7-29.
23. Roter DL.The patient-physician relationship and its implications for malpractice litigation.J Health Care Law Policy. 2009;9:304-314.
24. Bendapudi NM,Berry LL,Frey KA,Parish JT,Rayburn WL.Patients' perspectives on ideal physician behaviors.Mayo Clin Proc. 2006;81:338-344.
25. Clever SL,Jin L,Levinson W,Meltzer DO.Does doctor-patient communication affect patient satisfaction with hospital care? Results of an analysis with a novel instrumental variable.Health Serv Res. 2010;43:1505-1519.
26. DuPree E,Martin L,Anderson R, et al.Improving patient satisfaction with pain management using Six Sigma tools.Jt Comm J Qual Patient Saf. 2009;35:343-350.
27. Sunol R,Vallejo P,Thompson A,Lombarts MJ,Shaw CD,Klazinga N.Impact of quality strategies on hospital outputs.Qual Saf Health Care. 2009;18 (suppl 1): i62-i68.