Emotion detection based on concept inference and spoken sentence analysis for customer service

Proceedings of the Annual Conference of the International Speech Communication Association, INTERSPEECH

Volumn , Issue , 2011, Pages 1409-1412

  Fang, Ren Ying ^a   Chen, Bo Wei ^a   Wang, Jhing Fa ^a   Wu, Chung Hsien ^a  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Emotion detection; Fuzzy inference; OMCSNet; Ontology; Semantic detection

Indexed keywords

BASELINE SYSTEMS; CUSTOMER SERVICES; DEGREE OF SATISFACTION; DISTANCE CALCULATION; EMOTION DETECTION; EMOTION RECOGNITION; FEEDBACK FORMS; FUZZY INFERENCE ALGORITHMS; NATURAL LANGUAGE PROCESSING; OMCSNET; RECOGNIZING EMOTIONS; SEMANTIC KNOWLEDGE; SENTENCE ANALYSIS;

ALGORITHMS; COMPUTATIONAL LINGUISTICS; FUZZY INFERENCE; NATURAL LANGUAGE PROCESSING SYSTEMS; ONTOLOGY; SEMANTICS;

SALES;

EID: 84865798421     PISSN: None     EISSN: 19909772     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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