Automatic detection of anger in human-human call center dialogs

Proceedings of the Annual Conference of the International Speech Communication Association, INTERSPEECH

Volumn , Issue , 2011, Pages 81-84

  Erden, Mustafa ^a,b   Arslan, Levent M ^a,b  

^a BOGAZICI UNIVERSITY   (Turkey)

^b SESTEK INC   (Turkey)

Author keywords

Emotion recognition; Human human dialogs

Indexed keywords

AUTOMATIC DETECTION; BINARY CLASSIFICATION; CALL CENTERS; CUSTOMER PROBLEMS; EMOTION RECOGNITION; GAUSSIAN MIXTURE MODEL; HUMAN-HUMAN DIALOGS; LANGUAGE MODEL; LANGUAGE MODELING; MULTI LAYER PERCEPTRON; TURKISH LANGUAGE; TURKISHS;

COMPUTATIONAL LINGUISTICS; CUSTOMER SATISFACTION; NATURAL LANGUAGE PROCESSING SYSTEMS;

SUPPORT VECTOR MACHINES;

EID: 84865734980     PISSN: None     EISSN: 19909772     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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