A customer service management architecture for the internet

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 1960, Issue , 2000, Pages 71-82

  Sprenkels, Ron A M ^a   Pras, Aiko ^a   Van Beijnum, Bert Jan ^a   De Goede, Leo ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

COMPLEX NETWORKS; DISTRIBUTED DATABASE SYSTEMS; NETWORK ARCHITECTURE; SALES;

CUSTOMER SERVICE MANAGEMENT; PERCEIVED VALUE; SERVICE MANAGEMENT; SERVICE PROVIDER;

INTERNET SERVICE PROVIDERS;

EID: 84865491114     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-44460-2_7     Document Type: Conference Paper

References (12)

1. Jeffrey Case, Russ Mundy, David Partain, and Bob Stewart. Introduction to version 3 of the Internet-standard network management framework. RFC 2570, April 1999.
2. Michael Fine et. al. Differentiated services quality of service policy information base. internet draft, draft-ietf-diffserv-pib-01, work in progress, July 2000.
3. IETF. Configuration management with SNMP. http://www. ietf. org/, 2000.
4. IETF. Differentiated services. http://www. ietf. org/index. html, 2000.
5. ING. ING WU2 new Internet management architectures. http://ing. ctit. utwente. nl/WU2, July 2000.
6. ITU-T. Common management information protocol specification for CCITT applications. Recommendation X. 711, 1991.
7. ITU-T. Message handling: Electronic data interchange messaging service. Recommendation F. 435, 1991.
8. ITU-T. Architecture for customer network management service for public data networks. Recommendation X. 160, July 1994.
9. ITU-T. Definition of customer network management services for public data networks. Recommendation X. 161, July 1994.
10. ITU-T. Principles for a telecommunications management network. Recommendation M. 3010, May 1996.
11. Aiko Pras, Bert-Jan van Beijnum, and Ron Sprenkels. Introduction to TMN. Technical Report No. 99-09, Center for Telematics and Information Technology, P. O. Box 217, 7500 AE Enschede, The Netherlands, April 1999.
12. Dinesh Verma. Supporting Service Level Agreements on IP Networks. Macmillan Technical Publishing, 201 West 103rs Street, Indianapolis, IN 46290 USA, 1999.