Validation of a patient satisfaction questionnaire in primary health care

Public Health

Volumn 126, Issue 8, 2012, Pages 710-718

  Vukovic M ^a   Gvozdenovic B S ^b   Gajic T ^a   Stamatovic Gajic B ^a   Jakovljevic M ^c   McCormick, B P ^d  

^a Health Centre Valjevo   (Serbia)

^b PPD Serbia   (Serbia)

^c UNIVERSITY OF KRAGUJEVAC   (Serbia)

^d INDIANA UNIVERSITY   (United States)

Author keywords

Construct validity; General practice; Multidimensional scaling; Optimal scaling; Patient satisfaction; Principal component analysis

Indexed keywords

HEALTH SERVICES; HOSPITAL SECTOR; PRIMARY HEALTH CARE; PRINCIPAL COMPONENT ANALYSIS; QUESTIONNAIRE SURVEY;

ADULT; ARTICLE; CONTROLLED STUDY; DOCTOR PATIENT RELATION; FEMALE; GENERAL PRACTICE; HEALTH SERVICE; HUMAN; MAJOR CLINICAL STUDY; MALE; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUESTIONNAIRE; SERBIA; SEX DIFFERENCE; URBAN AREA; VALIDATION STUDY;

ADULT; FEMALE; HUMANS; MALE; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUESTIONNAIRES; SERBIA;

SERBIA;

EID: 84864811298     PISSN: 00333506     EISSN: 14765616     Source Type: Journal    
DOI: 10.1016/j.puhe.2012.03.008     Document Type: Article

References (34)

1. Ware J.E., Davies-Avery A., Stewart A.L. The measurement and meaning of patient satisfaction. Health Med Care Serv Rev 1978, 1:13-15.
2. Aharony L., Strasser S. Patient satisfaction: what we know about and what we still need to explore. Med Care Rev 1993, 50:49-79.
3. Von Essen L., Larsson G., Oberg K., Sjödén P.O. 'Satisfaction with care': associations with health-related quality of life and psychosocial function among Swedish patients with endocrine gastrointestinal tumours. Eur J Cancer Care (Engl) 2002, 11:91-99.
4. Fitzpatrick R. Scope and measurement of patient satisfaction. Measurement of patients' satisfaction with their care 1993, 1-17. Royal College of Physicans of London, London. R. Fitzpatrick, A. Hopkins (Eds.).
5. Pascoe G.C. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann 1983, 6:185-210.
6. Guldvog B. Can patient satisfaction improve health among patients with angina pectoris?. Int J Qual Health Care 1999, 11:233-240.
7. Donabedian A. The quality of care. How can it be assessed?. JAMA 1988, 260:1743-1748.
8. Marquis M.S., Davies A.R., Ware J.E. Patient satisfaction and change in medical care provider: a longitudinal study. Med Care 1983, 21:821-829.
9. Kruskal J.B. Multidimensional scaling by optimizing goodness of fit to a nonmetric hypothesis. Psychometrika 1964, 29:1-27.
10. Meulman J.J., van der Kooij A.J., Heiser W.J. Principal components analysis with nonlinear optimal scaling transformations for ordinal and nominal data. Handbook of quantitative methodology for the social sciences 2004, 49-70. Sage Publications, Inc, Thousand Oaks, CA. D. Kaplan (Ed.).
11. Gower J.C., Hand D.J. Biplots 1996, Chapman & Hall, London.
12. Heiser W.J., Meulman J.J. Homogeneity analysis: exploring the distribution of variables and their nonlinear relationships. Correspondence analysis in the social sciences: recent developments and applications 1994, 179-209. Academic Press, New York. M. Greenacre, J. Blasius (Eds.).
13. Crow R., Gage H., Hampson S., Hart J., Kimber A., Storey L., et al. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 2002, 6:1-244.
14. Gill L., White L. A critical review of patient satisfaction. Leader Health Serv 2009, 22:8-19.
15. Gonzalez N., Quintana J.M., Bilbao A., Escobar A., Aizpuru F., Thompson A., et al. Development and validation of an in-patient satisfaction questionnaire. Int J Qual Health Care 2005, 17:465-472.
16. Lapčević M., Dimitrijević I., Ristić J., Vuković M. Rating on life valuation scale. Srp Arh Celok Lek 2006, 134:432-437.
17. Eriksen L.R. Patient satisfaction with nursing care: concept clarification. J Nurs Meas 1995, 3:59-76.
18. Ogden J., Ambrose L., Khadra A., Manthri S., Symons L., Vass A., et al. A questionnaire study of GPs' and patients' beliefs about the different components of patient centredness. Patient Educ Couns 2002, 47:223-227.
19. Mead N., Bower P., Roland M. The general practice assessment questionnaire (GPAQ) - development and psychometric characteristics. BMC Fam Pract 2008, 9:13-23.
20. Dierick-van Daele A.T., Metsemaker J.F., Derckx E.W., Spreeuwenberg C., Vrijhoef H.J. Nurse practitioners substituting for general practitioners: randomized controlled trial. J Adv Nurs 2009, 65:391-401.
21. Williams A., Jones M. Patients' assessments of consulting a nurse practitioner: the time factor. J Adv Nurs 2006, 53:188-195.
22. Marcinowicz L., Chlabicz S., Grebowski R. Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology. BMC Health Serv Res 2009, 9:63-68.
23. Vuković M., Gvozdenović B.S., Stamatović-Gajić B., Ilić M., Gajić T. Development and evaluation of the nurse quality of communication with patient questionnaire. Srp Arh Celok Lek 2010, 138:79-84.
24. Jean-François E., Perneger T.V. Validating a satisfaction questionnaire using multiple approaches: a case study. Soc Sci Med 1997, 45:879-885.
25. Hardy G.E., West M.A., Hill F. Components and predictors of patient satisfaction. Br J Health Psychol 1996, 1:65-68.
26. González N., Quintana J.M., Bilbao A., Escobar A., Aizpuru F., Thompson A. Development and validation of an in-patient satisfaction questionnaire. Int J Qual Health Care 2005, 17:465-472.
27. Moret L., Nguyen J.M., Volteau C., Falissard B., Lombrail P., Gasquet I. Evidence of a non-linear influence of patient age on satisfaction with hospital care. Int J Qual Health Care 2007, 19:382-389.
28. Secretary of State for Health Choice and opportunity. Primary care: the future 1996, Department of Health, London.
29. Wonca Europe The European definition of general practice/family medicine 2002, WHO Europe Office, Barcelona.
30. Wensing M., Vedsted P., Kernik J., Peersman W., Klingenberg A., Hearnshaw H., et al. Patient satisfaction with availability of general practice: an international comparison. Int J Qual Health Care 2002, 14:111-118.
31. Steine S., Finset A., Laerum E. A new, brief questionnaire (PEQ) developed in primary health care for measuring patients' experience of interaction, emotion and consultation outcome. Fam Pract 2001, 18:410-418.
32. Katic M., Budak A., Ivankovic D., Mastilica M., Lazic D., Babic-Banaszak A., et al. Patients' views on the professional behaviour of family physicians. Fam Pract 2001, 18:42-47.
33. Stamatović-Gajić B., Djukić-Dejanović S., Lopičić Z. Quality in mental healthcare - a new framework for improvement of services. Medicus 2007, 8:54-57.
34. Grol R., Wensing M., Mainz J., Ferreira P., Hearnshaw H., Hjortdahl P., et al. Patients' priorities with respect to general practice care: an international comparison. Fam Pract 1999, 16:4-11.