Study of customer productivity using technology-based self-service options

Proceedings - 2012 International Joint Conference on Service Sciences, Service Innovation in Emerging Economy: Cross-Disciplinary and Cross-Cultural Perspective, IJCSS 2012

Volumn , Issue , 2012, Pages 301-306

  Weng, Zhigang ^a   Liu, Danping ^a   Zhao, Daqi ^a  

^a SOUTHWESTERN UNIVERSITY OF FINANCE AND ECONOMICS   (China)

Author keywords

customer productivity; emotional input; experiential output; technology based self service

Indexed keywords

CUSTOMER INPUT; EMOTIONAL INPUT; EXPERIENTIAL OUTPUT; INPUT AND OUTPUTS; TECHNOLOGY-BASED;

INDUSTRY; PRODUCTIVITY;

SALES;

EID: 84864231559     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IJCSS.2012.66     Document Type: Conference Paper

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