Rich media, poor judgement? A study of media effects on users' trust in expertise

People and Computers XIX - The Bigger Picture, Proceedings of HCI 2005

Volumn , Issue , 2006, Pages 267-284

  Riegelsberger, Jens ^a   Sasse, M Angela ^a   McCarthy, John D ^a  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

Author keywords

Audio; Avatar; CMC; CSCW; Expertise; Photo; Trust; Video

Indexed keywords

AUDIO; AVATAR; CSCW; EXPERTISE; PHOTO; TRUST; VIDEO;

EID: 84864037654     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1007/1-84628-249-7_17     Document Type: Conference Paper

References (23)

1. Bacharach, M. & Gambetta, D. [2001], Trust in Signs, in K. S. Cook (ed.), Trust in Society, Russell Sage Foundation Publications, pp. 148-84.
2. Bos, N., Olson, J. S., Olson, G. M., Wright, Z. & Gergle, D. [2002], Rich Media Helps Trust Development, in D. Wixon (ed.), Proceedings of SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing Ourselves (CHI'02), CHI Letters 4(1), ACM Press, pp. 135-40.
3. Corritore, C. L., Kracher, B. & Wiedenbeck, S. [2003], On-line Trust: Concepts, Evolving Themes, A Model, International Journal of Human-Computer Studies 58(6), 737-58
4. Davis, J. P., Famham, S. D. & Jensen, C. [2002], Decreasing Online 'bad' Behavior, in L. Terveen & D. Wixon (eds.), CHVOl Extended Abstracts of the Conference on Human Factors in Computing Systems, ACM Press, pp.718-9.
5. Deutsch, M. [1958], Trust and Suspicion, Journal of Conflict Resolution 2(4), 265-79.
6. Fogg, B. J. [2003], Persuasive Technology, Morgan-Kaufmann.
7. Giddens, A. [1990], The Consequences of Modernity, Stanford University Press.
8. Handy, C. [1995], Trust and the Virtual Organization, Harvard Business Review 73(3), 40-50.
9. Hinton, P. R. (ed.) [1993], The Psychology of Interpersonal Perception, Routledge.
10. Horn, D. B., Olson, J. S., & Karasik, L. [2002], The Effects of Spatial and Temporal Video Distortion on Lie Detection Performance, in L. Terveen & D. Wixon (eds.), CHT02 Extended Abstracts of the Conference on Human Factors in Computing Systems, ACM Press, pp.716-8.
11. McNicol, D. A. [1972], A Primer of Signal Detection Theory, Allen and Unwin.
12. Olson, J. S., Zheng, J., Bos, N., Olson, G. M., & Veinott, E. [2002], Trust without Touch: Jumpstarting Long-distance Trust with Initial Social Activities, in D. Wixon (ed.). Proceedings of SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing Ourselves (CHI'02), CHI Letters 4(1), ACM Press, pp. 141-6.
13. Rice, R. E. [1992], Task Analyzability, Use of New Medium and Effectiveness: A Multi-site Exploration of Media Richness, Organization Science 3(4), 475-400.
14. Riegelsberger, J., Sasse, M. A. & McCarthy, J. D. [2005], Do People Trust Their Eyes More Than Their Ears? Media Bias While Seeking Expert Advice, in G. van der Veer & C. Gale (eds.), CHI'05 Extended Abstracts of the Conference on Human Factors in Computing Systems, ACM Press, pp. 1745-8.
15. Short, J. A., Williams, E. & Christie, B. [1976], The Social Psychology of Telecommunications, John Wiley & Sons.
16. Swerts, M., Krahmer, E., Barkhuysen, P. & van de Laar, L. [2004], Audiovisual Cues to Uncertainty, Paper presented at the ISCA Workshop on Error Handling in Spoken Dialogue Systems, http://fdlwww.kub.nl/krahmer/Pubs%5Cerror. pdf (last accessed 2005-06-02).
17. Thurstone, L. L. [1927], Law of Comparative Judgement, Psychological Review 34, 273-86.
18. van Mulken, S., Andre, E. & Muller, J. [1999], An Empirical Study on the Trustworthiness of Life-like Interface Agents, in H.-J. Bullinger & J. Zieger (eds.), Proceedings of the 8th International Conference on Human-Computer Interaction (HCI International '99), Vol. 2, Lawrence Erlbaum Associates, pp. 152-6.
19. Walther, J. B. [1996], Computer-mediated Communication: Impersonal, Interpersonal and Hyperpersonal Interaction, Communication Research 23(1), 3-43.
20. Whittaker, S. & O'Conaill, B. [1997], The Role of Vision in Face-to-Face and Mediated Communication, in K. E. Finn, A. J. Sellen & S. B. Wilbur (eds.). Video-mediated Communication, Lawrence Erlbaum Associates, pp.23-49.
21. Winston, J. S., Strange, B., O'Doherty, J. & Dolan, R. J. [2002], Automatic and Intentional Brain Responses during Evaluation of Trustworthiness of Faces, Nature Neuroscience 5(3), 277-83.
22. Yaniv, I. & Kleinberger, E. [2000], Advice Taking in Decision Making: Egocentric Discounting and Reputation Formation, Organizational Behavior and Human Decision Processes 83(2), 260-81.
23. Zuckerman, M., de Paulo, B. M. & Rosenthal, R. [1981], Verbal and Nonverbal Communication of Deception, Advances in Experimental Social Psychology 14, 1-59.