Building Citizen-centred E-government in Taiwan: Problems and Prospects 1

Australian Journal of Public Administration

Volumn 71, Issue 2, 2012, Pages 246-255

  Hung, Mei Jen ^a  

^a TAMKANG UNIVERSITY   (Taiwan)

Author keywords

Citizen centred; E government; Political leadership; Taiwan

Indexed keywords

EID: 84863751939     PISSN: 03136647     EISSN: 14678500     Source Type: Journal    
DOI: 10.1111/j.1467-8500.2012.00764.x     Document Type: Article

References (30)

1. Bertot, J. C., P. T. Jaeger and C. R. McClure 2008. 'Citizen-Centred E-government: Benefits, Costs, and Research Needs.' The Proceedings of the 9th Annual International Digital Government Research Conference. Montreal, Canada :137-142.
2. Chen, Don-yun, Chung-pin Lee and Tong-yi Huang 2007. 'Can ICTs Improve Civic Engagement? An Exploratory Analysis of the Case of Taiwan.' Soochow Journal of Political Science 25(3):51-92.
3. Chu, P.-Y., S. C. Yeh and M. J. Chuang 2008. 'Reengineering Municipality Citizen Complaint System Through Citizen Relationship Management.' Electronic Government: An International Journal 5(3):288-309.
4. Criado, J. I. and M. C. Ramilo 2003. 'E-Government in Practice: An Analysis of Website Orientation to Citizens in Spanish Municipalities.' International Journal of Public Sector Management 18(3):191-218.
5. Danziger, J. N., K. L. Kraemer and J. L. King 1978. 'An Assessment of Computer Technology in U.S. Local Government.' Urban Systems 3(1):21-37.
6. Ellis, Stephen. 2005. E-governance, an Australian View. DLM Forum: Electronic Records Supporting e-Government and Digital Archives.
7. Gilbert, D. and P. Balestrini 2004. 'Barriers and Benefits in the Adoption of E-government.' The International Journal of Public Sector Management 17(4):286-301.
8. Halligan, John and Trevor Moore 2004. 'E-government in Australia: The challenges of moving to integrated services.' In
9. Ho, Chuan-Te. 2009. 'The Power of Change: E-governance Status and Outlook in Taiwan.' Research, Development, and Evaluation Commission, Executive Yuan, Taiwan. Available from:
10. Hsiao, Luke Y.C. and Shangpao Yeh .2003. 'The Browsing Behaviour of E-government Website-A Log Analysis Approach.' Electronic Commerce Studies 1(2):207-224.
11. Hsiao, Naiyi and Jin Lo 2010. 'Evaluating E-government in the Value Chain Perspectives: A Case Study of E-Taiwan Programs.' Journal of Public Administration 36:1-36.
12. Huang, Tong-yi and Don-yun Chen 2004. 'E-government and the Realisation of Deliberative Democracy.' Taiwan Journal of Democracy 1(4):1-34.
13. Hui, Glenn and Mark Richard Hayllar 2010. 'Creating Public Value in E-government: A Public-Private-Citizen Collaboration Framework in Web 2.0.' Australian Journal of Public Administration 69(s1):S120-S131.
14. Kolsaker, A. and L. Lee-Kelley 2008. 'Citizens' Attitudes Towards E-government and E-governance: a UK Study.' International Journal of Public Sector Management 21(7):723-738.
15. Kraemer, K. L. 1977. 'Local Government, Information Systems, and Technology Transfers: Evaluating Some Common Assertions About Computer Application Transfer.' Public Administration Review 37(4):368-382.
16. Lee, Chung-pin. 2006. 'A Study of E-government Use Behaviours: Assessing the Influences of Information Skills and Literacy.' Journal of Cyber Culture and Information Society 11:177-218.
17. Lo, J. 2008. 'Benefit and Risk of Electronic Participation: Exploring Citizen's Cognitive Attitude and Behaviour of Using Governmental Websites.' Journal of Cyber Culture and Information Society 15:181-208.
18. Obeidat, R. and E. Abu-Shanab 2010. 'Drivers of E-government and E-business in Jordan.' Journal of Emerging Technologies in Web Intelligence 2(3):204-211.
19. OECD (Organisation for Economic Cooperation and Development). 2003. 'The E-Government Imperative.
20. OECD (Organisation for Economic Cooperation and Development). 2009. 'Rethinking E-Government Services: User-Centred Approaches.
21. Osnaghi, A. 2010. The Evolution of ICT and Public Administration in Italy. THINK! Report. Milano, Italy
22. RDEC (Research, Development and Evaluation Commission), Executive Yuan. 2006. The 10th Anniversary e-Government. Taipei, Taiwan, R.O.C.
23. RDEC (Research, Development and Evaluation Commission), Executive Yuan. 2010a. The Digital Divide in Taiwan 2010 Report. Taipei, Taiwan, R.O.C.
24. RDEC (Research, Development and Evaluation Commission), Executive Yuan. 2010b. Next Stage e-Government Program of Taiwan. Taipei, Taiwan, R.O.C.
25. Saxena, K. B. C. 1995. 'Informatisation and Infocrats.' DATAQUEST 12(37):154-156.
26. Saxena, K. B. C. 2005. 'Towards Excellence in E-governance.' International Journal of Public Sector Management 18(6):498- 513.
27. Shiang, J. 2005. 'Urban-Rural Divide in Digital Government: A Study of Local Governments in Taiwan.' Journal of Public Administration 15:1-48.
28. Tseng, Kuan-Chiu, Don-yun Chen, and Lung-Teng Hu 2009. 'Promoting -Centred E-government Initiatives: Vision or Illusion?' Journal of Public Administration 33:1-43.
29. United Nations. 2010. Global E-government Survey 2010. New York : United Nations Department of Economic and Social Affairs.
30. West, D. M. 2008. Improving Technology Utilisation in Electronic Government Around the World. Washington, D.C. : The Brookings Institution.