Benchmarking as a diagnostic process to increase the competitiveness of Small and Medium-sized Manufacturing Enterprises

International Journal of Business Performance Management

Volumn 3, Issue 2-4, 2001, Pages 261-275

  Skandalakis, Alexandros ^a   Nelder, Geoff ^a  

^a CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

assessment; benchmarking; business improvement; Diagnostics; performance measurement; Small and Medium sized Enterprises

Indexed keywords

EID: 84863682146     PISSN: 13684892     EISSN: 17415039     Source Type: Journal    
DOI: 10.1504/ijbpm.2001.000103     Document Type: Article

References (21)

1. Sackett, P.J. and Nelder, G. (1995) Managing Manufacturing Change in SMEs: A United Kingdom Position Study, The CIM Institute, Cranfield University, UK.
2. The European Commission ‘Small and Medium-sized Enterprises: a dynamic source of employment, growth and competitiveness in the European Union’, A Report Presented by the European Commission for the Madrid European Council, Report Number CSE (95) 2087.
3. Nelder, G.P., Skandalakis, A. and Martin, V. (1998) ‘Integrated business support for SMEs’, First International Stimulating Manufacturing Excellence in Small and Medium Enterprises (SMESME) Conference, Sheffield, UK, April.
4. Dti (1995) Best Practice Benchmarking, Managing in the 90’s Series, Department of Trade and Industry, Amended Reprint, May.
5. The Economist (1991) ‘Find your bench’, 11 May.
6. Balm, J. (1996) ‘Benchmarking and gap analysis: what is the next milestone’, Benchmarking for Quality Management and Technology, Vol. 3, 4 Nov.
7. Monkhouse, E. (1995) ‘The role of competitive benchmarking in Small to Medium Sized Manufacturing Enterprises’, Benchmarking for Quality Management and Technology, Vol. 2, 4 Nov.
8. ENAPS (1996) ‘Survey of business processes, benchmarking and performance measurement in the automotive, aerospace and electronics sectors in the United Kingdom and Greece’, European Network for Advanced Performance Studies Group Project Report, The CIM Institute, Cranfield University, UK, May.
9. Taft, J. (1992) New Product Development: A Competitive Advantage, Department of Industrial Studies, University of Liverpool.
10. Micklewright, M.J. (1993) ‘Competitive benchmarking: large gains for small companies’, Quality Progress, Vol. 26, No. 6, June.
11. Dale, B. (1996) ‘Benchmarking on total quality management adoption: a positioning model’, Benchmarking for Quality Management and Technology, Vol. 3, No. 1.
12. Skandalakis A., Nelder, G.P., Lowenthal, P.A. and Maxwell, D.J. (1997) ‘Benchmarking European SME’s advances in manufacturing technology’, Proceedings of the 13th National Conference on Manufacturing Research, Glasgow Caledonian University, Glasgow, 9–11 September.
13. Riis, O.J. (1995) ‘How to implement benchmarking’, Report on Group Work, Benchmarking – Theory and Practice, Edited by Asbjorn Rolstadas, Chapman and Hall.
14. Cabello, C. (1996) ‘Benchmarking of best practices: a perspective for policy’, IPTS Report, No. 9, November.
15. APQC (1992) ‘Planning organising and managing benchmarking: a users guide’, Houston, American Productivity and Quality Control.
16. International Benchmarking Clearinghouse (IBC) American Productivity and Quality Control, Internet address: http://www.ibc.apqc.org
17. Codling, S. (1992) Best Practice Benchmarking, Gower.
18. Camp, R.C. (1989) Benchmarking: The Search for Industry Best Practice that Lead to Superior Performance, American Society of Quality Control Press.
19. The European Foundation of Quality Management (EFQM) Avenue des Pleades 19, B-1200, Brussels, Belgium. Internet Address: http://www.efqm.org
20. Hakes, C. (1996) The Corporate Self-Assessment Handbook for Measuring Business Excellence, Third Edition, Chapman & Hall.
21. Davis, J., Khodabocus, F. and Obray, C. (1996) ‘Self-assessment: a path to business excellence’, Quality World Technical Supplement, March.