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Volumn 78, Issue 7, 2012, Pages 731-734

Acute care and trauma surgeons: We can't get no satisfaction - What do satisfaction surveys measure?

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONTROLLED STUDY; ELECTIVE SURGERY; EMERGENCY CARE; EMERGENCY SURGERY; GENERAL SURGERY; HEALTH SURVEY; HOSPITAL SATISFACTION SCORE; HUMAN; INJURY; MEDICAL CARE; PATIENT CARE; PATIENT SATISFACTION; PHYSICIAN SATISFACTION SCORE; SCORING SYSTEM; SURGEON; SURGICAL PATIENT;

EID: 84863591776     PISSN: 00031348     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (8)

References (12)
  • 1
    • 0032215292 scopus 로고    scopus 로고
    • Patient satisfaction: What you see is what you get. You can't improve it unless you know what patients think
    • Ganey RF, Drain M. Patient satisfaction: what you see is what you get. You can't improve it unless you know what patients think. Trustee: The Journal For Hospital Governing Boards 1998;51:6-10.
    • (1998) Trustee: The Journal for Hospital Governing Boards , vol.51 , pp. 6-10
    • Ganey, R.F.1    Drain, M.2
  • 2
    • 77956235280 scopus 로고    scopus 로고
    • Measuring and improving ambulatory surgery patients'satisfaction
    • Farber J. Measuring and improving ambulatory surgery patients'satisfaction. Aorn 2010;92:313-21.
    • (2010) Aorn , vol.92 , pp. 313-321
    • Farber, J.1
  • 3
    • 58149232518 scopus 로고    scopus 로고
    • Press Ganey: Public reporting gives huge boost to patient satisfaction
    • Press Ganey: public reporting gives huge boost to patient satisfaction. Healthcare Benchmarks Qual Improv 2008;15:121-32.
    • (2008) Healthcare Benchmarks Qual Improv , vol.15 , pp. 121-132
  • 4
    • 0025922516 scopus 로고
    • Surveys of patient satisfaction: I - Important general considerations
    • Fitzpatrick R. Surveys of patient satisfaction: I - Important general considerations. BMJ 1991;302:887-9.
    • (1991) BMJ , vol.302 , pp. 887-889
    • Fitzpatrick, R.1
  • 5
    • 0025425660 scopus 로고
    • Patient satisfaction survey instrument for use in health maintenance organizations
    • Weiss BD, Senf JH. Patient satisfaction survey instrument for use in health maintenance organizations. Med Care 1990;28: 434-45.
    • (1990) Med Care , vol.28 , pp. 434-445
    • Weiss, B.D.1    Senf, J.H.2
  • 6
    • 73949129733 scopus 로고    scopus 로고
    • Twenty years of patient satisfaction research applied to the emergency department: A qualitative review
    • Welch SJ. Twenty years of patient satisfaction research applied to the emergency department: a qualitative review. Am J Med Qual 2010;25:64-72.
    • (2010) Am J Med Qual , vol.25 , pp. 64-72
    • Welch, S.J.1
  • 7
    • 0346727520 scopus 로고    scopus 로고
    • Predictors of Emergency Department Patient Satisfaction: Stability over 17 Months
    • DOI 10.1197/j.aem.2003.06.012
    • Boudreaux ED, D'Autremont S, Wood K, Jones GN. Predictors of emergency department patient satisfaction: stability over 17 months. Acad Emerg Med 2004;11:51-8. (Pubitemid 38055786)
    • (2004) Academic Emergency Medicine , vol.11 , Issue.1 , pp. 51-58
    • Boudreaux, E.D.1    D'Autremont, S.2    Wood, K.3    Jones, G.N.4
  • 8
    • 0034235035 scopus 로고    scopus 로고
    • Determinants of patient satisfaction in a large, municipal ED: The role of demographic variables, visit characteristics, and patient perceptions
    • DOI 10.1053/ajem.2000.7316
    • Boudreaux ED, Ary RD, Mandry CV, McCabe B. Determinants of patient satisfaction in a large, municipal ED: the role of demographic variables, visit characteristics, and patient perceptions. Am J Emerg Med 2000;18:394-400. (Pubitemid 30471074)
    • (2000) American Journal of Emergency Medicine , vol.18 , Issue.4 , pp. 394-400
    • Boudreaux, E.D.1    Ary, R.D.2    Mandry, C.V.3    McCabe, B.4
  • 9
    • 0842347587 scopus 로고    scopus 로고
    • Emergency Department Patient Satisfaction: Examining the Role of Acuity
    • DOI 10.1197/j.aem.2003.08.018
    • Boudreaux E, Friedman J, Chansky ME, Baurnann BM. Emergency department patient satisfaction: examining the role of acuity. Acad Emerg Med 2004;11:162-8. (Pubitemid 38166968)
    • (2004) Academic Emergency Medicine , vol.11 , Issue.2 , pp. 162-168
    • Boudreaux, E.D.1    Friedman, J.2    Chansky, M.E.3    Baumann, B.M.4
  • 10
    • 84873612844 scopus 로고    scopus 로고
    • Available at: Accessed January 1, 2012
    • Press-Ganey: outcomes driven. performance strong. Press- Ganey; 2010. Available at: 〈http://medpractice.pressganey.com〉. Accessed January 1, 2012.
    • (2010) Press-Ganey: Outcomes Driven. Performance Strong


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.