Patient satisfaction: What you see is what you get. You can't improve it unless you know what patients think
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Predictors of Emergency Department Patient Satisfaction: Stability over 17 Months
DOI 10.1197/j.aem.2003.06.012
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Determinants of patient satisfaction in a large, municipal ED: The role of demographic variables, visit characteristics, and patient perceptions
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Emergency Department Patient Satisfaction: Examining the Role of Acuity
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